| 2020 | A Fuzzy AHP and TOPSIS Approach for Web Service Selection. Sandile T. Mhlanga, Manoj Lall, Sunday Olusegun Ojo |
| 2020 | AIServiceX: A Knowledge Graph-Based Intelligent Question-Answering System for Personal Services. Yao Sun, Wenming Gui, Cheng Han, Yan Zhang, Shudong Zhang |
| 2020 | Blockchain Driven Three Domain Secure 2.x in Digital Payment Services Architecture. Vikas S. Shah |
| 2020 | Blockchain Federation Enabled Trustable Internet of Things. Zhitao Wan, Minqiang Cai, Xiuping Hua, Jinqing Yang, Xianghua Lin |
| 2020 | Case Study on Key Influencing Factors of Modern Service Industry Development. Xiangbo Zhu, Guoliang Ou, Li Yi, Zhigang Zhou |
| 2020 | DLchain: Blockchain with Deep Learning as Proof-of-Useful-Work. Changhao Chenli, Boyang Li, Taeho Jung |
| 2020 | Decision Support for Patient Discharge in Hospitals - Analyzing the Relationship Between Length of Stay and Readmission Risk, Cost, and Profit. Isabella Eigner, Freimut Bodendorf |
| 2020 | Educational Application of Big Data Research: A Comparison of China and US. Ting Zhang, Clara Elizabeth, Renzhi Cao |
| 2020 | Review for Influence of 5G on Industry Internet. Yang Liu, Liang-Jie Zhang, Chunxiao Xing |
| 2020 | Services - SERVICES 2020 - 16th World Congress, Held as Part of the Services Conference Federation, SCF 2020, Honolulu, HI, USA, September 18-20, 2020, Proceedings João Eduardo Ferreira, Balaji Palanisamy, Kejiang Ye, Siva Kantamneni, Liang-Jie Zhang |