| 1997 | "Zoning-in" on information systems service quality: continuous refinement of the SERVQUAL measurement. William J. Kettinger, Choong C. Lee |
| 1997 | A case study of representational activity at a customer-centered business. Nick V. Flor, Paul P. Maglio |
| 1997 | A case study of user participation in the information systems development process. Thomas Butler, Brian Fitzgerald |
| 1997 | A comprehensive model of anonymity in computer-supported group decision making. Poppy L. McLeod |
| 1997 | A contingent model for the role of management support in IS implementation: a meta-analysis. Rajeev Sharma, Philip Yetton |
| 1997 | A longitudinal analysis of software maintenance patterns. Chris F. Kemerer, Sandra Slaughter |
| 1997 | A report from 8.2 to ICIS (panel session): three points of view on information systems and qualitative research from the June 1997 conference of IFIP Working Group 8.2. Kenneth E. Kendall, Eileen M. Trauth, Michelle Brown, Marie-Claude Boudreau |
| 1997 | A simulation test bed for computational modeling of business processes. T. S. Raghu, Abhijit Chaudhury, Bharat Jayaraman, H. Raghav Rao |
| 1997 | An information company in Mexico: extending the resource-based view of the firm. Sirkka L. Jarvenpaa, Dorothy E. Leidner |
| 1997 | An information processing approach to the coordination of components in distributed software systems. John R. Durrett, Prabhudev Konana, Andrew B. Whinston |
| 1997 | Assessing IT competence in business managers. Geneviève Bassellier, Blaize Horner Reich, Izak Benbasat |
| 1997 | Assessing the current state of intellectual relationships between the decision support systems area and academic disciplines. Sean B. Eom |
| 1997 | BPR success or failure?: a business process reengineering project in the financial services industry. Melissa A. Larsen, Michael D. Myers |
| 1997 | Bridging the gap between information systems research and practice: the reflective practitioner as a researcher. Ari Heiskanen, Michael Newman |
| 1997 | Building and sustaining interorganizational information sharing relationships: the competitive impact of interfacing supply chain operations with marketing strategy. Abraham Seidmann, Arun Sundararajan |
| 1997 | Building bridges with practice: an empirical study of electronic commerce issues. Neil G. Shaw |
| 1997 | Building relationships in electronic commerce (panel session): European and North American perspectives. Rolf T. Wigand, Robert I. Benjamin, Tawfik Jelassi, Stefan Klein |
| 1997 | Building relationships with practice with RURR (really useful rigorous research) (panel session). Carol V. Brown, M. Lynne Markus, Jack Rockart, Vallabh Sambamurthy, Harvey Shrednick |
| 1997 | Communication versus information: alternative uses of the internet at home. Robert E. Kraut, Janusz Szczypula, Sara B. Kiesler, William L. Scherlis |
| 1997 | Conceptual database modeling skill acquisition: impact of cooperative versus individual learning. Bijoy Bordoloi, Sherry D. Ryan |
| 1997 | Coordination and control of globally distributed software development projects: the GOLDD case. Paul C. van Fenema |
| 1997 | Database auditing. Levent V. Orman |
| 1997 | Designing in the dark: the changing user-developer relationship in information systems development. Joe Nandhakumar, Matthew Jones |
| 1997 | Effectiveness of a neuro-fuzzy classifier in automated modeling of classification problem-solving knowledge: a quasi-experiment. Narasimha Bolloju |
| 1997 | Effects of electronic communication technology on top management teams' structures and decision-making process outcome. Youngjin Yoo |
| 1997 | Effects of information uncertainty and equivocality on decision-maker information searching and usage. Dennis F. Galletta, David P. Darcy, Karl Lloyd, Weidong Xia |
| 1997 | Electronic window dressing: impression management on the internet. Susan J. Winter, Carol Stoak Saunders, Paul J. Hart |
| 1997 | Empirical comparison of object-oriented and dataflow models. Andrew Gemino, Yair Wand |
| 1997 | Empowerment in business process reengineering: an ethnographic study of implementation discourses. Kylie Sayer, Linda Harvey |
| 1997 | Ethnographic research in information systems (panel session): an exploration of three alternative approaches to ethnography. Ojelanki K. Ngwenyama, Lynda Harvey, Michael D. Myers, Eleanor Wynn |
| 1997 | Evolution of a virtual community: understanding design issues through a longitudinal study. Arvind Malhotra, Sanjay Gosain, Alexander Hars |
| 1997 | Fit, failure, and the house of horrors: toward a configurational theory of IS project failure. Christopher Sauer, Gray Southon, Christopher N. G. Dampney |
| 1997 | German perspectives on information systems (panel session): research topics, methodological challenges, and patterns of exchange with IS practice. Ulrich Frank, Hans Ulrich Buhl, Wolfgang König, Helmut Krcmar, Peter Mertens, Robert W. Zmud, Heinz K. Klein |
| 1997 | Goal congruence, trust, and organizational culture: strengthening knowledge links. Judy E. Scott, Guy G. Gable |
| 1997 | IT implementation through the lens of organizational learning: a case study of insuror. Kwang-Tat Ang, James Y. L. Thong, Chee-Sing Yap |
| 1997 | IT-enabled business transformation (panel session): comparing approaches to the transfer of business best practices. Gunnar E. Christensen, Niels Bjørn-Andersen, Dietrich Seibt, Han T. M. van der Zee |
| 1997 | Information systems and technology programs (panel session): meeting the challenges of the new millennium. Daniel A. Peak, Justin Stolen, Rob Kling, Jay F. Nunamaker Jr. |
| 1997 | Information systems frontiers (panel session): emerging vistas. Ram Ramesh, H. Raghav Rao, Roy Radner, Will Pape, Larry H. Reeker, Jagdish Chandra, S. N. Mukherjee, Salvatore T. March, John Pientka |
| 1997 | Information systems implementation in Hungary: four boundaries to ISadoption. András Nemeslaki, Hee-Dong Yang, Michael J. Ginzberg |
| 1997 | Information systems in Japanese local government: sifting the dusty corridors. Yoshikazu Sekiguichi, Kim Viborg Andersen |
| 1997 | Intelligent support for epidemiological research through an organizational memory information system. Frada Burstein, Henry Linger, Arkady B. Zaslavsky, Nick Crofts, Campbell Aitken |
| 1997 | Investigating virtual organizations through social network analysis (panel session). Manju Ahuja, Ajit Kambil, Ronald E. Rice |
| 1997 | Leveraging the Web business potential: the influence of organizational and Web management characteristics. Debabroto Chatterjee, Vallabh Sambamurthy |
| 1997 | Managing change in mandatory adoption situations. Anne P. Massey, Mitzi M. Montoya-Weiss, Susan A. Brown |
| 1997 | Marketing and MIS (panel session): another entry on the MIS dance card or the true partner? Richard T. Watson, George M. Zinkhan, Pierre R. Berthon, Ben Dyer |
| 1997 | Measuring satisfaction in GSS meetings. Robert O. Briggs, Gert-Jan de Vreede |
| 1997 | Mechanism design for intellectual property rights protection. P. S. Giridharan, Aravind Srinivasan |
| 1997 | Organizational distribution of information technology: effects of social context and power differences on diffusion. Brian S. Butler, Deborah E. Gibbons |
| 1997 | Playing politics with information technology (panel session): a global perspective. Celia T. Romm, Ronald E. Rice, Dubravka Cecez-Kecmanovic, Ernest Jordan, Nava Pliskin, Fay Sudweeks, Niels Bjørn-Andersen |
| 1997 | Pointers in doing writing up case research (panel session). Leslie P. Willcocks, Line Dubé, Guy Paré, Daniel Robey |
| 1997 | Price behavior in a market with internet buyer's agents. Kevin Crowston |
| 1997 | Proceedings of the Eighteenth International Conference on Information Systems, Atlanta, Georgia, USA, December 15-17, 1997 Janice I. DeGross, Kuldeep Kumar |
| 1997 | Project management best practices: Year 2000 and beyond (Panel Session). Kate M. Kaiser, Janis L. Gogan, David J. Jankowski, Leon A. Kappelman, Lauris Nance, Jane Fedorowicz |
| 1997 | Reinterpreting the demise of hierarchy: a case study in IT, empowerment, and incomplete contracts. Jonathan Wareham, Niels Bjørn-Andersen, Peter Neergaard |
| 1997 | Reskilling information systems professionals: examining individual differences in capacity for change. Michael Gallivan |
| 1997 | Selling in the era of the "Net": integration of electronic commerce in small firms. William J. Kettinger, Gary Hackbarth |
| 1997 | Service level agreements at Texas Instruments (panel session): theory meets practice. Jeanne W. Ross, Cynthia Mathis Beath, Michael R. Vitale, Deneese Gipson |
| 1997 | Structurational analysis of comparative study of EIS between the United Kingdom and Japan. Takeshi Kosaka, Guy Fitzgerald |
| 1997 | Successful IS innovation: the contingent contributions of innovation characteristics and implementation process. Philip Yetton, Rajeev Sharma, Gray Southon |
| 1997 | The adoption and impact of electronic data interchange: a test of internal and external factors. Paul Chwelos, Izak Benbasat, Albert S. Dexter |
| 1997 | The effects of task interruption and information presentation on individual decision making. Cheri Speier, Joseph S. Valacich, Iris Vessey |
| 1997 | The evolution of handheld computers: problem framing and network building. Jonathan P. Allen |
| 1997 | The impact of case on IS professionals' work and motivation to use case. Juhani Iivari, Jari Maansaari |
| 1997 | The impact of corporate information technology infrastructure standards on enterprise and business unit in use. Timothy R. Kayworth, Vallabh Sambamurthy |
| 1997 | The impact of information technology on coordination costs: implications for firm productivity. Namchul Shin |
| 1997 | The impacts of business process reengineering on organizational control. Sia Siew Kien, Boon-Siong Neo |
| 1997 | The intangible benefits and costs of investments: evidence from financial markets. Erik Brynjolfsson, Shinkyu Yang |
| 1997 | The process of building GSO relationships: the experience of a multinational vendor with Indian contractors. Michael I. Barrett, Sundeep Sahay, Bob Hinings, Srinivas Krishna |
| 1997 | The rhetoric, reality, and future of the relationship dimension in information technology outsourcing (panel session). Thomas Kern, Vijay Gurbaxani, Mary C. Lacity, John R. Harris |
| 1997 | Topics of interest in IS: comparing academic journals with the practitioner press. Sanjay Gosain, Zoonky Lee, Il Im |
| 1997 | Truth or deception: the impact of videoconferencing for job interviews. Carlos Ferrán-Urdaneta, John Storck |
| 1997 | Turning over versus turning away of information systems professionals. Patrick C. B. Lee, Soon Ang, Sandra Slaughter |
| 1997 | Turning runaway software projects around: The de-escalation of commitment to failing courses of action. Mark Keil, Daniel Robey |
| 1997 | Understanding end-user computing through technological frames. Nancy C. Shaw, Joo Eng Lee-Partridge, James Ang |
| 1997 | Understanding internet advertising. Claudia Löbbecke, Philip Powell |
| 1997 | Using multiple methods in studying information systems (panel session): some experiences. Steve Sawyer, Jay G. Cooprider, Robert D. Galliers, Michael Gallivan, Bonnie Kaplan |
| 1997 | What is different with information technology implementation in less developed countries and why should we care? (panel session). Nicolau Reinhard, Prashant Palvia, Joze Gricar, Amar Gupta, Mohan Kaul |
| 1997 | Wiring the academy (panel session): what's working, what's not, what's next, and why. Bradley C. Wheeler, Lynda M. Applegate, David Brown, Peggy Phillips |
| 1997 | Workflow redesign through consolidation in information-intensive business processes. Rajiv M. Dewan, Abraham Seidmann, Zhiping D. Walter |