| 2012 | A 'Green Economy Tourism System' (GETS): Architecture and Usage. Alexandra Law, G. Michael McGrath, Terry De Lacy |
| 2012 | A Follow Up of Internet Adopters' Use, Perceptions and Channel Preferences of Electronic Travel Services. Niklas Eriksson |
| 2012 | A Methodology for Building Microformats. Wilhelm Loibl, Dora Tüz |
| 2012 | A New Hotel Online Reputation Framework for Ontology Learning Development. Sofía Reino, Aihnoa Serna, Carlos Lamsfus, Aurkene Alzua-Sorzabal |
| 2012 | A Typology of Travellers based on their Propensity to go online before, during and after the Trip. Anne-Mette Hjalager, Jan Møller Jensen |
| 2012 | A study of Hospitality and Travel-Related Deals on Hong Kong Group-buying Websites. Ada Lo, Joey Wu, Rob Law |
| 2012 | An Analysis of the Perceived Value of Touristic Location Based Services. Barbara Neuhofer |
| 2012 | An Assessment of Contagion on Social Networking Sites. Iis P. Tussyadiah |
| 2012 | An Empirical Study on the Relationship between Twitter Sentiment and Influence in the Tourism Domain. Donato Barbagallo, Leonardo Bruni, Chiara Francalanci, Paolo Giacomazzi |
| 2012 | Analysing the Emotional Appeal of a Website through Verbal and Pictorial Stimuli. Anke Schneider, Barbara Stangl |
| 2012 | Classification of Customer Reviews based on Sentiment Analysis. Dietmar Gräbner, Markus Zanker, Günther Fliedl, Matthias Fuchs |
| 2012 | ConTur: An Intelligent Content Management System for the Tourism Sector. Germán Herrero Cárcel, Aida Campo, Maria Gil, Ana Garcia, David Martin, Ion Zugasti, Sonia Bilbao, Amalia Perez, Hristo Koshutanski, Antonio Maña, Iñaki Perez De Albeniz |
| 2012 | Destinations Similarity Based on User Generated Pictures' Tags. Alessandro Inversini, Davide Eynard, Elena Marchiori, Leonardo Gentile |
| 2012 | Differences in Social Presence Perceptions. Myunghwa Kang, Ulrike Gretzel |
| 2012 | Digitalizing Loyalty Cards in Tourism. Wolfram Höpken, Philipp Deubele, Gerhard Höll, Jörn Kuppe, Dominik Schorpp, Roger Olides Zapata Licones, Matthias Fuchs |
| 2012 | Drivers of E-commerce Adoption in Egyptian Travel Agents. Mohamed Abou-Shouk, Wai Mun Lim |
| 2012 | Electronic Marketing for China Outbound Tourism: Implications from Chinese Online Travellers. Edmond H. C. Wu, Rob Law, Chaozhi Zhang |
| 2012 | Evaluation of Intelligent Routes for Personalised Electronic Tourist Guides. Ander García, María Teresa Linaza, Olatz Arbelaitz |
| 2012 | Evaluation of Mobile Augmented Reality Applications for Tourism Destinations. María Teresa Linaza, David Marimón, Paula Carrasco, Roberto Álvarez, Javier Montesa, Salvador Ramón Aguilar, Gorka Diez |
| 2012 | Factors influencing Travellers' e-Ratings and e-Complaints about Hotel Services: Insights from an Italian Tourism Destination. Giacomo Del Chiappa, Stefano Dall'Aglio |
| 2012 | Flashpacking: A Discussion of Independent Travel in a Digital World. Cody Morris Paris |
| 2012 | Hotel Information Exposure in Cyberspace: The Case of Hong Kong. Rosanna Leung, Rob Law |
| 2012 | Identification of Innovative Users for New Service Development in Tourism. Rita Faullant, Ines Krajger, Markus Zanker |
| 2012 | Information Extraction for a Tourist Recommender System. Ago Luberg, Priit Järv, Tanel Tammet |
| 2012 | Information and Communication Technologies in Tourism 2012, ENTER 2012, Proceedings of the International Conference in Helsingborg, Sweden, January 25-27, 2012. Matthias Fuchs, Francesco Ricci, Lorenzo Cantoni |
| 2012 | Interacting with a Social Web of Smart Objects for Enhancing Tourist Experiences. Federica Cena, Fabrizio Antonelli, Giulia Biamino, Francesca Carmagnola, Elisa Chiabrando, Luca Console, Vincenzo Cuciti, Matteo Demichelis, Franco Fassio, Fabrizio Franceschi, Roberto Furnari, Cristina Gena, Marina Geymonat, Piercarlo Grimaldi, Pierluigi Grillo, Elena Guercio, Silvia Likavec, Ilaria Lombardi, Dario Mana, Alessandro Marcengo, Michele Mioli, Mario Mirabelli, Monica Perrero, Claudia Picardi, Federica Protti, Amon Rapp, Roberta Sandon, Rossana Simeoni, Daniele Theseider Dupré, Ilaria Torre, Andrea Toso, Fabio Torta, Fabiana Vernero |
| 2012 | Measuring Emotional States in Touristic Events: The Case of the Aurkene Alzua-Sorzabal, Ion Gil Fuentetaja, Maria Peralta Ariza |
| 2012 | Mobile Tourism Services and Technology Acceptance in a Mature Domestic Tourism Market: The Case of Switzerland. Adrian Bader, Markus Baldauf, Sandra Leinert, Matthes Fleck, Andreas Liebrich |
| 2012 | Modelling and Comparing Malaysian Hotel Website Diffusion. Noor Hazarina Hashim, Miriam Scaglione, Jamie Murphy |
| 2012 | Monitoring and Summarization of Hotel Reviews. Walter Kasper, Mihaela Vela |
| 2012 | Network Analysis of the Austrian eTourism Web. Roland Piazzi, Rodolfo Baggio, Julia Neidhardt, Hannes Werthner |
| 2012 | New Tools for Studying Visitor Behaviours in Museums: A Case Study at the Louvre. Yuji Yoshimura, Fabien Girardin, Juan Pablo Carrascal, Carlo Ratti, Josep Blat |
| 2012 | Perceptions and Strategies of Hospitality and Tourism Practitioners on Social Media: An Exploratory Study. Julian K. Ayeh, Daniel Leung, Norman Au, Rob Law |
| 2012 | Potential-of-Interest Maps for Mobile Tourist Information Services. Yohei Kurata |
| 2012 | Recommending Hotels based on Multi-Dimensional Customer Ratings. Dietmar Jannach, Fatih Gedikli, Zeynep Karakaya, Oliver Juwig |
| 2012 | Social Media Use and Impact during the Holiday Travel Planning Process. John Fotis, Dimitrios Buhalis, Nicos Rossides |
| 2012 | Territoriality and Consumption Behaviour with Location-Based Media. Iis P. Tussyadiah |
| 2012 | The New Landscape of Travel: A Comprehensive Analysis of Smartphone Apps. Dan Wang, Zheng Xiang |
| 2012 | Tourism Training: An Investigation of Virtual Learning Experience in the Context of a Virtual World. Yu-Chih Huang, Sheila J. Backman, Lan-Lan Chang |
| 2012 | Towards a Typology of Retail Cybermediation in Tourism Markets. Benjamin Rensmann |
| 2012 | TripAdvisor.com vs. NYCGO.com: Evaluation of Functional Components of Generalist and Specialist Tourism Websites. Young-shin Lim, Eunice Eunjung Yoo |
| 2012 | What's in a Travel Review Title? Silvia De Ascaniis, Ulrike Gretzel |
| 2012 | When and Where Tourists are Viewing Exhibitions: Toward Sophistication of GPS-Assisted Tourist Activity Surveys. Junya Kawase, Yohei Kurata, Naoto Yabe |
| 2012 | eTcoMM - eTourism Communication Maturity Model. A Framework to evaluate the Maturity of a DMO when it comes to the Online Communication Management: The Case of Canton Ticino and Lombardy. Elena Marchiori, Giulia Pavese, Lorenzo Cantoni |
| 2012 | eTourism: Multimedia Brochures and Communication Chains. Nicoletta Di Blas, Paolo Paolini |