| 2009 | A Study of Chinese and International Online User Perceptions of Hotel Websites' Usefulness. Shanshan Qi, Rob Law, Dimitrios Buhalis |
| 2009 | Adoption of a Destination-Wide CRM Approach: An Empirical Analysis of the Determinants in the Swiss Hospitality Industry. Michael Fux, Thomas Myrach |
| 2009 | Affiliate Marketing in Travel and Tourism. Roberto Daniele, Andrew J. Frew, Kate Varini, Asmik Magakian |
| 2009 | An Automated Approach for Deriving Semantic Annotations of Tourism Products based on Geospatial Information. Markus Zanker, Matthias Fuchs, Alexander Seebacher, Markus Jessenitschnig, Martin Stromberger |
| 2009 | Assessing Low-Cost Carrier eAirline System Success. Timothy Jung |
| 2009 | Building an Ontology-Based Framework for Tourism Recommendation Services. Olawande J. Daramola, Matthew O. Adigun, Charles K. Ayo |
| 2009 | Capital City Tourism: Online Destination Image of Washington, DC. Wei-Jue Huang, Byeong Cheol Lee |
| 2009 | Comparison of Deceptive and Truthful Travel Reviews. Kyung Hyan Yoo, Ulrike Gretzel |
| 2009 | Complaints on the Online Environment - The Case of Hong Kong Hotels. Norman Au, Dimitrios Buhalis, Rob Law |
| 2009 | Cultural Destination Usability: The Case of Visit Bath. Alessandro Inversini, Lorenzo Cantoni |
| 2009 | Deconstructing Travel Decision Making and Information Search Activities. Andreas H. Zins |
| 2009 | Designing Online Virtual Worlds for Cultural Heritage. Francesco Bellotti, Riccardo Berta, Alessandro De Gloria, Ludovica Primavera |
| 2009 | Destination Management Systems (DMS): A Reality Check in the Greek Tourism Industry. Marianna Sigala |
| 2009 | Development of Technology Training for Destination Marketing Organisations. Byeong Cheol Lee, Bruce Wicks, Wei-Jue Huang |
| 2009 | Do Emotional Mental Models Before and After an Effective Visitation of a Virtual World Differ? Brigitte Stangl, Anke Schneider |
| 2009 | E-Business Readiness, Intensity and Impact - An Austrian Hotel Study. Matthias Fuchs, Christina Witting, Wolfram Höpken |
| 2009 | E-Mail Service Quality of Profit and Not for Profit Organisations in the Tourism Industry. Ulrike Bauernfeind, Astrid Dickinger |
| 2009 | Effectiveness of eBrochures: An Analysis of Use Patterns. Faiz Anuar, Zheng Xiang, Ulrike Gretzel |
| 2009 | From Paradigmatic to Syntagmatic Communities: A Socio-Semiotic Approach to the Evolution Pattern of Online Travel Communities. Lorenzo Cantoni, Stefano Tardini, Alessandro Inversini, Elena Marchiori |
| 2009 | Global e-Readiness of Hotel Chain Websites. Peter O'Connor |
| 2009 | Information Convergence in the Long Tail: The Case of Tourism Destination Information. Alessandro Inversini, Dimitrios Buhalis |
| 2009 | Information and Communication Technologies in Business and Corporate Travel Management: An Overview. Berendien Lubbe, Anneli Douglas |
| 2009 | Information and Communication Technologies in Tourism, ENTER 2009, Proceedings of the International Conference in Amsterdam, The Netherlands, 2009 Wolfram Höpken, Ulrike Gretzel, Rob Law |
| 2009 | Intelligent Routing System for a Personalised Electronic Tourist Guide. Ander García, María Teresa Linaza, Olatz Arbelaitz, Pieter Vansteenwegen |
| 2009 | Learning Adaptive Recommendation Strategies for Online Travel Planning. Tariq Mahmood, Francesco Ricci, Adriano Venturini |
| 2009 | MPEG-7 Compliant Indexation Tool for Multimedia Tourist Content. María Teresa Linaza, Cristina Sarasua, Yolanda Cobos |
| 2009 | On the Importance of Hyperlinks: A Network Science Approach. Rodolfo Baggio, Magda Antonioli Corigliano |
| 2009 | Personalized Mobile City Transport Advisory System. Gytis Tumas, Francesco Ricci |
| 2009 | RFID-Based Action Tracking for Measuring the Impact of Cultural Events on Tourism. Nicola Zeni, Nadzeya Kiyavitskaya, Serena Barbera, Basar Öztaysi, Luisa Mich |
| 2009 | Role of Community Informatics in Heritage Tourism Development. Ulrike Gretzel, Hanyoung Go, KyungHee Lee, Tazim Jamal |
| 2009 | The Adoption of Fingerprint Payment Technology Mechanisms at the Customer End. Anil Bilgihan, Srikanth Beldona, Cihan Cobanoglu |
| 2009 | The Credibility of Online News: The Case of the Iceland Tourist Guide Association's Website and e-Newsletter. Stefán Helgi Valsson |
| 2009 | The Effects of Virtual Product Experience on Changing Consumers' First Impression Bias. Her-Sen Doong, Hui-Chih Wang, Jian-Guo Fong |
| 2009 | The Impact of Online Reviews on the Choice of Holiday Accommodations. Katia Laura Sidali, Holger Schulze, Achim Spiller |
| 2009 | The Importance and Use of Weblogs for Backpackers. Christof Hofstaetter, Roman Egger |
| 2009 | The Virtualization of Backpacker Culture. Cody Morris Paris |
| 2009 | Towards Risk Minimization for Novice Gamblers: A ‘Not So Expert' System. G. Michael McGrath |
| 2009 | Travel Queries on Cities in the United States: Implications for Search Engine Marketing in Tourism. Zheng Xiang, Bing Pan |
| 2009 | Trust in Travel-related Consumer Generated Media. Kyung Hyan Yoo, Yoonjung Lee, Ulrike Gretzel, Daniel R. Fesenmaier |
| 2009 | VRUMTM: A Tool for Modelling Travel Patterns of Self-Drive Tourists. Nicholas Holyoak, Dean Carson, Doris Schmallegger |
| 2009 | Website Accessibility of U.S. Based Hospitality Websites. Lina Xiong, Cihan Cobanoglu, Pamela Cummings, Fred DeMicco |
| 2009 | What is Told in Travel Blogs? Exploring Travel Blogs for Consumer Narrative Analysis. Carmela Bosangit, Scott McCabe, Sally Hibbert |
| 2009 | Wireless Applications in Destinations. Dimitrios Buhalis, Luca Pistidda |