| 2004 | 3D Intervisibility: The Key to Taking the Wondering out of Wandering. Neil Stuart, Fraser MacLeod |
| 2004 | A Frame-based Knowledge Management Tool for Hospitality Front Desks. Thomas Steiner, Bernhard Britsch, Louis Bourguinet |
| 2004 | Accessibility of Tourism Web Sites Within The European Union. Britta Oertel, Clemens Haße, Mandy Scheermesser, Sie Liong Thio, Thomas Feil |
| 2004 | Adaptive Responses by Australian Travel Agents to Disintermediation: The WebMAIL Information Network. Pramod Sharma, Dean Carson |
| 2004 | Adoption of Destination Marketing Systems by Tourism Operators in Australia: Expert Perceptions. Glen Hornby |
| 2004 | An Accommodation Recommender System Based on Associative Networks. Helmut Berger, Michael Dittenbach, Dieter Merkl |
| 2004 | An Automatically Generated Portal Site of Official Accommodation Websites. Masahito Yamamoto, Kohichiro Takagi, Masashi Nakatsugawa, Hidenori Kawamura, Azuma Ohuchi |
| 2004 | An Experimental Usability Test for different Destination Recommender Systems. Andreas H. Zins, Ulrike Bauernfeind, Fabio Del Missier, Adriano Venturini, Hildegard Rumetshofer |
| 2004 | Benefits Evaluation of ICT Investments in International Hotel Chains: An ICT Benefits Scorecard Approach. Hsueh Chun Tang, Panos Louvieris |
| 2004 | Building Software Agents for Planning, Monitoring, and Optimizing Travel. Craig A. Knoblock |
| 2004 | Business Process Modeling for Light-Weight Inter-Entreprise System Integration. Hafedh Mili, François Bédard, Guitta Bou Jaoude, Guy Tremblay |
| 2004 | Critical Theory - An Alternative Solution to IT Planning Implementation Problems in Tourism. Philip Alford |
| 2004 | Delivering Technological Innovation in Tourism: Considerations in the Implementation of Decipher. Dean Carson, Fiona Richards |
| 2004 | Design and development of Taeneb City Guide: From Paper Maps and Guidebooks to Electronic Guides. Mark D. Dunlop, Piotr Ptasinski, Alison Morrison, Stephen McCallum, Chris Risbey, Fraser Stewart |
| 2004 | Designing Experiential Websites in Tourism and Hospitality: A Customer-Centric Value Approach. Marianna Sigala |
| 2004 | Determinants of Online Travel Purchases from Third-Party Travel Web Sitess. Jonathan H. Powley, Cihan Cobanoglu, Pamela Cummings |
| 2004 | Developing a Destination Management System to Act as an Enabler in Sustaining a Competitive Advantage in the (net) Marketplace. Georgia Brown |
| 2004 | Distribution Channels in Greek Ferry Services: An Investigation of Customers' Preferences and Managers' Perceptions. Marika Vasilatou, Panos Louvieris |
| 2004 | E-Metrics in the Tourism Sector. Eleni Michopoulou, Dimitrios Buhalis |
| 2004 | Enhancing SMTEs Business Performance through the Internet and Online Learning Platforms. Catherine Collins, Dimitrios Buhalis |
| 2004 | Evaluation of Tourism Web Sites: A Theoretical Framework. Terje Aaberge, Ivar Petter Grøtte, Oluf Haugen, Ingjerd Skogseid, Svein Ølnes |
| 2004 | Examining the Factors Influencing the Adoption of Web-Based Ticketing: Etix and its Adopters. Evangelos Christou, Spyros Avdimiotis, Panagiotis Kassianidis, Marianna Sigala |
| 2004 | From Intermediaries to Market-makers: An Analysis of the Evolution of E-mediaries. Roberto Daniele, Andrew J. Frew |
| 2004 | How Do Welsh Tourism-SME Websites Approach Customer Relationship Management? Himani Gupta, Eleri Jones, Phil Coleman |
| 2004 | Independent International Traveller Evaluations of Traditional and Interactive Holiday Information Sources Along Temporal and Utility Dimensions. Anika Schweda |
| 2004 | Information Resource Use and Uncertainty Reduction at Visitor Information Centres. John D'Ambra, Nina Mistilis |
| 2004 | Information and Communication Technologies in Tourism, ENTER 2004, Cairo, Egypt, 2004 Andrew J. Frew |
| 2004 | Intelligent Search Support: Building Search Term Associations for Tourism-Specific Search Engines. Ulrike Gretzel, Karl Wöber |
| 2004 | Inter-Organisational E-Learning Concepts: Success Factors for Marketing. Thomas Bieger, Christian Laesser, Andreas Liebrich |
| 2004 | Interface Metaphors and Their Roles in Travel Related Websites. Zheng Xiang, Daniel R. Fesenmaier |
| 2004 | Internet Adoption by Swiss Hotels: The Dynamics of Domain Name Registration. Miriam Scaglione, Roland Schegg, Jamie Murphy |
| 2004 | Knowledge Enhancement on Site - Guests' Attitudes Towards m-Learning. Peter Mirski, Dagmar Abfalter |
| 2004 | Knowledge based Destination Management Systems. Nassim Belbaly, Giuseppina Passiante, Hind Benbya |
| 2004 | Leveraging the Capacity of the Personal Digital Assistant in the Emerging Age of Ambient Intelligence: The Rent a Mobile Guide Case. P. B. M. Loonstra, G. van Wijk, Frank M. Go |
| 2004 | Linking MICE Properties to Local Economic Development: The Role of ICT in New Zealand. Chloe Lau, Simon Milne, Charles Johnston |
| 2004 | Location-Based Mobile Services and Privacy : Controlling Access to Location Information. Ingvar Tjøstheim, Bjorn Nordlund, Jorn Inge Vestgaarden |
| 2004 | Mobile Technologies Diffusion in Tourism: Modelling a Critical Mass of Adopters in Italy. Magda Antonioli Corigliano, Rodolfo Baggio |
| 2004 | NADIM-Travel: A Multiagent Platform for Travel Services Aggregation. Houssein Benameur, François Bédard, Stéphane Vaucher, Peter G. Kropf, Brahim Chaib-draa, Robert Gérin-Lajoie |
| 2004 | On-Tour Interactive Travel Recommendations. Quang Nhat Nguyen, Dario Cavada, Francesco Ricci |
| 2004 | Online Business Travel Management: Present Practice - Future Promise. Alexandras Paraskevas, Céline Baron |
| 2004 | Online versus Offline Pricing Practices by Swiss Hotels: An Empirical Study. Roland Schegg, Christelle Marchand, Tatiana Shabander-Welch, Jamie Murphy |
| 2004 | Privacy and the Online Travel Customer: An Analysis of Privacy Policy Content, Use and Compliance by Online Travel Agencies. Peter O'Connor |
| 2004 | Projected Destination Image on the World Wide Web: Content Analysis of Online Textual Representations of Dubai. Robert Govers, Frank M. Go |
| 2004 | Prototype Testing for a Destination Recommender System: Steps, Procedures and Implications. Andreas H. Zins, Ulrike Bauernfeind, Fabio Del Missier, Nicole Mitsche, Francesco Ricci, Hildegard Rumetshofer, Erwin Schaumlechner |
| 2004 | Regional Differentiation of Chinese Tourism Web sites. Jie Zhang, Shufei Lu, Minghua Wen, Zehua Liu, Yun-xia Feng |
| 2004 | Supporting Decision Making in Quality Projects For Web Sites: A Framework for Tourist Destinations. Luisa Mich, Mariangela Franch, Pierluigi Novi Inverardi, Pietro Marzani |
| 2004 | Tell Me Who You Are and I Will Tell You Where to Go: Travel Personality Testing for Destination Recommendation Systems. Ulrike Gretzel, Nicole Mitsche, Yeong-Hyeon Hwang, Daniel R. Fesenmaier |
| 2004 | The Diversity of Diffusion of Information and Communication Technologies in the Hospitality Sector-Building a Contemporaneous Model. Hilary C. Murphy |
| 2004 | The Impact of Users' Cultural Characteristics on E-Service Quality: Implications for Globalising Tourism and Hospitality Websites. Marianna Sigala, Odysseas Sakellaridis |
| 2004 | The Role of Trust on the Web: The Development of An Online Trust Creation Model for eTravel Agents. Sabine Schaffer, Juline E. Mills |
| 2004 | Timesharing: The Role of Information Communication Technologies in the Greek Timesharing Industry. Spyros Pantazis, Jan Powell-Perry |
| 2004 | Using Cinematic Techniques on Mobile Devices for Cultural Tourism. Ivana Alfaro, Marianna Nardon, Fabio Pianesi, Oliviero Stock, Massimo Zancanaro |
| 2004 | Using Co-Operative Evaluation to Explore Travel and Tourism Decision-Making. Andy Dearden, Chiu M. Lo |
| 2004 | Using Interactive Maps as Tourism Information Source: The Case of DESTOUR. Valeria Tallinucci, Anita Zehrer, Harald Pechlaner |
| 2004 | Virtual Museums: New added-value for Museums Web Sites. Joaquim Majó, Joaquim Martínez, Pere-Pau Vázquez |
| 2004 | Virtual Networks in the Tourism Industry. Claudio Petti, Valentina Ndou |
| 2004 | Web Analytics: A Missed Opportunity for Hotel Online Strategy? José Manuel Pineda, Alexandros Paraskevas |
| 2004 | Wireless Technologies for Tourism Destinations. Eleni Flouri, Dimitrios Buhalis |
| 2004 | eureauweb - An Architecture for a European Waterways Networked Information System. Holger Kirchner, Bendick Mahleko, Mike Kelly, Reto Krummenacher, Zhou Wang |