| 2002 | A Model of Australian Tourism Information: Implications for Information Systems. Dean Carson, Pramod Sharma |
| 2002 | A Model of E-Learning for Encouraging Innovation in Small and Micro Tourism Enterprises within Europe. Paola Baruchelli, Diego Calzà, Claudia Cattani, Giovanna Dorigati, Hayley Stead, Gianni Jacucci |
| 2002 | A Study of User Preferences for Attributes of the Hong Kong Disneyland Web Site. Lily Yip, Rob Law |
| 2002 | Advanced Query Mechanisms in Tourism Information Systems. Jürgen Palkoska, Franz Pühretmair, A Min Tjoa, Roland R. Wagner, Wolfram Wöß |
| 2002 | An Analysis of the Online Pricing Strategies of the International Hotel Chains. Peter O'Connor |
| 2002 | Analysis of the Volume, Value and Conversion Performance of a National Destination Marketing System Website. Andrew J. Frew, Peter J. McCarthy, Patrick Horan |
| 2002 | Applying Semantic Web Technologies for Tourism Information Systems. Alexander Maedche, Steffen Staab |
| 2002 | Behavioral Foundations for Human-Centric Travel Decision-Aid Systems. Yeong-Hyeon Hwang, Ulrike Gretzel, Daniel R. Fesenmaier |
| 2002 | Benchmarking Information and Communication Applications for the Purpose of Marketing and Sales in the Tourism Sector. Britta Oertel, Thomas Feil, Sie Liong Thio |
| 2002 | Benchmarking Internet Use for the Marketing of Swiss Hotels. Susanne Frey, Roland Schegg, Thomas Steiner |
| 2002 | CRM Techniques for Analyzing Client Profiles in Tourism Promotion Web Sites. José Luis Caro, Antonio Carrillo, Andrés Aguayo, Sergio Gálvez, Antonio Guevara |
| 2002 | Can Application Service Providers Enable Cost-Effective Information Technology for Travel & Tourism? Tsipi Heart, Nava Pliskin |
| 2002 | Channel Management Strategy in the eCommerce Environment - A Portfolio Management Approach. Timothy Hyungsoo Jung, Panos Louvieris, Harmen Oppewal |
| 2002 | Conceptualization of a Global Trip Planning Recommender System for Tourism Recommender Systems. Nicole Mitsche |
| 2002 | Cyber Crimes and the Travel and Tourism Consumer. Juline E. Mills, Joseph A. Ismail, William B. Werner, Karen Hackshaw |
| 2002 | Dualism of the Tourist Business and Information System for SMTEs: A New Approach. Diego Calzà, Giorgio Zanoni, Mirko Battisti, Giovanna Dorigati, Vincenzo D'Andrea, Gianni Jacucci, Umberto Martini |
| 2002 | Effective Product Bundling with Destination Card Systems - The Case of the TirolCard. Harald Pechlaner, Dagmar Abfalter |
| 2002 | Evaluating Reservation Facilities for Hotels: A Study of Asian Based and North American Based Travel Web Sites. Rob Law, Kenith Leung, Norman Au |
| 2002 | Examining the Adoption of E-Shopping for Travel Services: Determinants of Consumers' Perceptions. Evangelos Christou, Panagiotis Kassianidis |
| 2002 | Examining the Web-Based Marketing Efforts of First-Tier City Convention Centers in the U.S. Dae-young Kim, Alastair Maclean Morrison, Juline E. Mills |
| 2002 | Extended Personalized Services in an Online Regional Tourism Consulting System. Thomas Franke |
| 2002 | Flexible Data Interchange Based on XML and XSLT for Small- and Medium-sized Tourism Enterprises. Martin Blöchl, Wolfram Wöß |
| 2002 | From Individual Tourism Organizations to a Single Virtual Tourism Organization for Destination Management. A. La Micela, Pierluigi Roberti, Gianni Jacucci |
| 2002 | Hosted Application Provision for Small and Medium Sized Tourism Enterprises: Are We Ready for This? Alexandros Paraskevas, Dimitrios Buhalis |
| 2002 | Hotel IT Innovation: Creating Customer Value through a Customer Information System. Valeria Minghetti, Paolo Di Lucia Coletti |
| 2002 | Implementing Knowledge-Based Interfirm Networks in Heterogeneous B2B Environments: A Case Study of the Illinois Tourism Network. Ulrike Gretzel, Daniel R. Fesenmaier |
| 2002 | Information and Communication Technologies in Tourism, ENTER 2002, Innsbruck, Austria, 2002 Karl Wöber, Andrew J. Frew, Martin Hitz |
| 2002 | Intelligent Brokering of Tourism Services for Mobile Users. Barbara Schmidt-Belz, Milla Makelainen, Achim Nick, Stefan Poslad |
| 2002 | Intelligent Query Management for Travel Products Selection. Francesco Ricci, Dennis Blaas, Nader Mirzadeh, Adriano Venturini, Hannes Werthner |
| 2002 | Investigating the ICT Productivity Paradox: Evidence from the UK Hotel Sector. Marianna Sigala |
| 2002 | Knowledge Bases and User Profiling in Travel and Hospitality Recommender Systems. Joaquin Delgado, Richard Davidson |
| 2002 | Location Based Destination Information for the Mobile Tourist. Owen Eriksson |
| 2002 | Market Research in the Boat Tourism Segment. Ove Gjesdal, Jan Rasmus Sulebak, Michael Borge |
| 2002 | Measuring the Needs of Virtual Community Members: An Empirical Study of an Online Travel Community. Raymond Y. C. Wang, Daniel R. Fesenmaier |
| 2002 | Mobile Multimedia Services for Tourism. Britta Oertel, Karlheinz Steinmüller, Matthias Kuom |
| 2002 | Modelling Tourism Impacts Using IT Based Destination Management Systems. Richard D. Lewis |
| 2002 | Modelling a Virtual Organisation in the Travel Industry. Philip Alford |
| 2002 | Promoting SMTE Migration to the Online Economy: Case Studies from Australia. Pramod Sharma, Dean Carson |
| 2002 | Reduction of Perceived Risk through On-line Value-Added Services Offered on Tourism Businesses Web-sites. Herbjørn Nysveen, Maria Lexhagen |
| 2002 | Response Attitudes and Behavior of Hotel Industry to Electronic Info Requests. Harald Pechlaner, Hubert Rienzner, Kurt Matzler, Linda Osti |
| 2002 | Revenue Strategies for Internet Marketplace Providers in Tourism - Theory and Empirical Study. René Robles Sy, Walter Schertler |
| 2002 | Semantics of Online Tourism and Travel Information Search on the Internet: A Preliminary Study. Bing Pan, Daniel R. Fesenmaier |
| 2002 | Small and Medium Sized Enterprises Alliance through Research in Tourism (SMART-UP). Mike Peters, Klaus Weiermair, Josef Withalm |
| 2002 | Success Factors of European Hotel Web Sites. Karl W. Wöber, Arno Scharl, Martin Natter, Alfred Taudes |
| 2002 | The Internet in Competition with the Traditional Information Sources - A Study of Vacation Planning for Package vs. Non-Package Travel. Ingvar Tjøstheim |
| 2002 | The Use of Internet Sites by Smaller Companies in the Leisure Industry in the Netherlands. G. John van der Pijl |
| 2002 | The Use of Internet-Marketing by National Tourism Organizations in Germany - An Empirical Approach. Jan-Christian Dierich, René Robles Sy, Walter Schertler |
| 2002 | Touch-Screen vs. Paper-and-Pencil vs. Face-to-Face Computer-Supported Rating of Services Compared to Conventional Customer Satisfaction Measurements. Martin Weichbold, Reinhard Bachleitner |
| 2002 | Use of Internet for Enhancing Tourism and Hospitality Education: Lessons from Europe. Marianna Sigala, Evangelos Christou |
| 2002 | User-Adaptive Maps for Location-Based Services (LBS) for Tourism. Alexander Zipf |
| 2002 | Using a Virtual Learning Environment (VLE) to Support Large Groups in an Undergraduate Tourism Programme. Jan Powell-Perry, Panos Louvieris |
| 2002 | Vacation Trip Decision Styles as Basis for an Automated Recommendation System: Lessons from Observational Studies. Klaus Grabler, Andreas H. Zins |
| 2002 | Web Impact on the Distribution Structure for Flight Tickets. Stefan Klein |
| 2002 | Where Are We Now? An Initial Analysis of Web-based Marketing Issues Affecting Travel and Tourism. Alastair Maclean Morrison, Juline E. Mills, Suttichai Chuvessiriporn, Joseph A. Ismail |