| 2020 | "Information Needs of the End Users Have Never Been Discussed": An Investigation of the User-intermediary Interaction of People with Intellectual Impairments. Gerd Berget |
| 2020 | "More than just a Picture" - The Importance of Context in Search User Interfaces for Three-Dimensional Content. Hugo C. Huurdeman, Chiara Piccoli |
| 2020 | A Framework for Information Accessibility in Large Video Repositories. Laurianne Sitbon, Benoît Favre, Jinglan Zhang, Andrew A. Bayor, Stewart Koplick, Filip Bircanin, Margot Brereton |
| 2020 | A Qualitative Analysis of the Effects of Task Complexity on the Functional Role of Information. Bogeum Choi, Jaime Arguello |
| 2020 | A Standardised Format for Exchanging User Study Instruments. Mark Michael Hall, Toine Bogers |
| 2020 | A Think-Aloud Study to Understand Factors Affecting Online Health Search. Amira Ghenai, Mark D. Smucker, Charles L. A. Clarke |
| 2020 | A Tool for Conducting User Studies on Mobile Devices. Luca Costa, Mohammad Aliannejadi, Fabio Crestani |
| 2020 | A Workflow Analysis Perspective to Scholarly Research Tasks. Marijn Koolen, Sanna Kumpulainen, Liliana M. Melgar Estrada |
| 2020 | Accessible Information Seeking. Meredith Ringel Morris |
| 2020 | An Exploratory Study on Young Children's Picture Book Information Representation: From the Perspective of Information Searching. Yue Ma, Pianran Wang, Jinyi Lu |
| 2020 | An In-situ Study of Information Needs in Design-related Creative Projects. Yinglong Zhang, Robert G. Capra, Yuan Li |
| 2020 | An Interface for Agent Supported Conversational Search. Abhishek Kaushik, Vishal Bhat Ramachandra, Gareth J. F. Jones |
| 2020 | Anderson and Krathwohl's Two-Dimensional Taxonomy Applied to Supporting and Predicting Learning During Search. Kelsey Urgo |
| 2020 | Big Data, Little Data, or No Data? Why Human Interaction with Data is a Hard Problem. Christine L. Borgman |
| 2020 | CHIIR '20: Conference on Human Information Interaction and Retrieval, Vancouver, BC, Canada, March 14-18, 2020. Heather L. O'Brien, Luanne Freund, Ioannis Arapakis, Orland Hoeber, Irene Lopatovska |
| 2020 | Capturing Information Behaviour in the Wild: A Tutorial. Dana McKay, George Buchanan |
| 2020 | Co-design to Include Users with Intellectual Disability in Information Interaction Research. Laurianne Sitbon, Margot Brereton |
| 2020 | Collecting High-Quality Dialogue User Satisfaction Ratings with Third-Party Annotators. Mickey van Zeelt, Floris den Hengst, Seyyed Hadi Hashemi |
| 2020 | Comparing Academic and Everyday-Life Information Seeking Behavior Among Millennial Students. Joan C. Bartlett, Ilja Frissen, Jamshid Beheshti |
| 2020 | Contrasting Human Opinion of Non-factoid Question Answering with Automatic Evaluation. Tianbo Ji, Yvette Graham, Gareth J. F. Jones |
| 2020 | Conversational Agents for Recipe Recommendation. Sabrina Barko-Sherif, David Elsweiler, Morgan Harvey |
| 2020 | Conversations with Documents: An Exploration of Document-Centered Assistance. Maartje ter Hoeve, Robert Sim, Elnaz Nouri, Adam Fourney, Maarten de Rijke, Ryen W. White |
| 2020 | Dancing with the AI Devil: Investigating the Partnership Between Lawyers and AI. Mary Mikhail, Adam Roegiest, Karen Anello, Winter Wei |
| 2020 | Data-Driven Evaluation Metrics for Heterogeneous Search Engine Result Pages. Leif Azzopardi, Ryen W. White, Paul Thomas, Nick Craswell |
| 2020 | Designing an IIR Research Apparatus with Users with Severe Intellectual Disability. Filip Bircanin, Laurianne Sitbon, Benoît Favre, Margot Brereton |
| 2020 | Detecting Critical Responses from Deliberate Self-harm Videos on YouTube. Muhammad Abubakar Alhassan, Diane Rasmussen Pennington |
| 2020 | Effects of Past Interactions on User Experience with Recommended Documents. Farnaz Jahanbakhsh, Ahmed Hassan Awadallah, Susan T. Dumais, Xuhai Xu |
| 2020 | Enabling Predictive Number Entry and Editing on Touchscreen-Based Mobile Devices. Laxmi Pandey, Azar Alizadeh, Ahmed Sabbir Arif |
| 2020 | Engagement in Metacognition within Self-determined Learning. Amelia W. Cole |
| 2020 | Engaging the Abilities of Participants with Intellectual Disabilityin IIR Research. Laurianne Sitbon, Benoît Favre, Margot Brereton, Stewart Koplick, Lauren Fell |
| 2020 | EntiTies: An Interface for Annotating Ties between Entities in Text. Henry Feild, Timothy Amello, Philip Lombardo |
| 2020 | Estimating Error and Bias in Offline Evaluation Results. Mucun Tian, Michael D. Ekstrand |
| 2020 | Everyday Cross-session Search: How and Why Do People Search Across Multiple Sessions? Yuan Li, Robert G. Capra, Yinglong Zhang |
| 2020 | Exploring Users' Learning Gains within Search Sessions. Nirmal Roy, Felipe Moraes, Claudia Hauff |
| 2020 | Hands-free but not Eyes-free: A Usability Evaluation of Siri while Driving. Helene Høgh Larsen, Alexander Nuka Scheel, Toine Bogers, Birger Larsen |
| 2020 | Harnessing Evolution of Multi-Turn Conversations for Effective Answer Retrieval. Mohammad Aliannejadi, Manajit Chakraborty, Esteban Andrés Ríssola, Fabio Crestani |
| 2020 | Human Information Interaction and the Cognitive Predicting Theory of Trust. Lauren Fell, Andrew Gibson, Peter Bruza, Pamela Hoyte |
| 2020 | Identifying and Predicting the States of Complex Search Tasks. Jiqun Liu, Shawon Sarkar, Chirag Shah |
| 2020 | Immersive Search: Interactive Information Retrieval in Three-Dimensional Space. Austin R. Ward |
| 2020 | Intercomprehension in Retrieval: User Perspectives on Six Related Scarce Resource Languages. Catherine Chavula, Hussein Suleman |
| 2020 | Interruption and Renewal: How and Why do People Search Across Sessions? Yuan Li |
| 2020 | Investigating Expectations for Voice-based and Conversational Argument Search on the Web. Johannes Kiesel, Kevin Lang, Henning Wachsmuth, Eva Hornecker, Benno Stein |
| 2020 | Investigating the Relationship between eHealth Literacy and Information Search Behaviors. Yung-Sheng Chang |
| 2020 | Levelling the Playing Field: A Genre Analysis of Online Search Language and Behaviour in UK Higher Education. Tim Leigh, Frances C. Johnson |
| 2020 | Made to Measure: A Workshop on Human-centred metrics for information seeking. George Buchanan, Dana McKay, Charles L. A. Clarke, Leif Azzopardi, Johanne R. Trippas |
| 2020 | Mobile Voice Query Reformulation by Visually Impaired People. Shannon Taber |
| 2020 | More than Words: The Impact of Memory on How Undergraduates with Dyslexia Interact with Information. Lynne Cole, Andrew MacFarlane, Stephann Makri |
| 2020 | Multi-Method Evaluation: Leveraging Multiple Methods to Answer What You Were Looking For. Christine Bauer |
| 2020 | Older Adults' Evaluation of the Credibility of Online Health Information. Yan Zhang, Shijie Song |
| 2020 | On Birthing Dancing Stars: The Need for Bounded Chaos in Information Interaction. Dana McKay, Stephann Makri, Shanton Chang, George Buchanan |
| 2020 | Personality Dimensions of Intelligent Personal Assistants. Irene Lopatovska |
| 2020 | Personalized Entity Search by Sparse and Scrutable User Profiles. Ghazaleh H. Torbati, Andrew Yates, Gerhard Weikum |
| 2020 | PokeME: Applying Context-Driven Notifications to Increase Worker Engagement in Mobile Crowd-sourcing. Thivya Kandappu, Abhinav Mehrotra, Archan Misra, Mirco Musolesi, Shih-Fen Cheng, Lakmal Meegahapola |
| 2020 | Prediction of Good Abandonment Behavior in Mobile Search. Dan Wu, Shutian Zhang |
| 2020 | Quantifying the Effects of Prosody Modulation on User Engagement and Satisfaction in Conversational Systems. Jason Ingyu Choi, Eugene Agichtein |
| 2020 | Reflecting upon Perceptual Speed Tests in Information Retrieval: Limitations, Challenges, and Recommendations. Olivia Foulds, Leif Azzopardi, Martin Halvey |
| 2020 | Relevance Prediction from Eye-movements Using Semi-interpretable Convolutional Neural Networks. Nilavra Bhattacharya, Somnath Rakshit, Jacek Gwizdka, Paul Kogut |
| 2020 | Social Network Analysis as a Tool for Data Analysis and Visualization in Information Behaviour and Interactive Information Retrieval Research. Florian Meier |
| 2020 | Sources of Evidence for Interactive Table Completion. Jaime Arguello, Robert Capra |
| 2020 | Spectator: An Open Source Document Viewer. Jean-Philippe Gauthier, Adam Roegiest |
| 2020 | Step-wise Recommendation for Complex Task Support. Elnaz Nouri, Robert Sim, Adam Fourney, Ryen W. White |
| 2020 | Studying How Health Literacy Influences Attention during Online Information Seeking. Carla Teixeira Lopes, Edgar Ramos |
| 2020 | Subjective Search Intent Predictions using Customer Reviews. Adrian Boteanu, Emily Dutile, Adam Kiezun, Shay Artzi |
| 2020 | The Effect of Queries and Search Result Quality on the Rate of Query Abandonment in Interactive Information Retrieval. Mustafa Abualsaud |
| 2020 | The Impact of Ad Quality and Position on Mobile SERPs. Afrah Olayan Alanazi, Mark Sanderson, Zhifeng Bao, Jaewon Kim |
| 2020 | The Influence of Device Type on Querying Behavior and Learning Outcomes in a Searching as Learning Task with a Laptop or Smartphone. Diego Demaree, Halszka Jarodzka, Saskia Brand-Gruwel, Yvonne Kammerer |
| 2020 | The Role of Attributes in Product Quality Comparisons. Felipe Moraes, Jie Yang, Rongting Zhang, Vanessa Murdock |
| 2020 | The Role of Cognitive Abilities and Time Spent on Texts and Videos in a Multimodal Searching as Learning Task. Georg Pardi, Johannes von Hoyer, Peter Holtz, Yvonne Kammerer |
| 2020 | The Role of Domain Knowledge in Search as Learning. Heather L. O'Brien, Andrea Kampen, Amelia W. Cole, Kathleen Brennan |
| 2020 | The Role of Word-Eye-Fixations for Query Term Prediction. Masoud Davari, Daniel Hienert, Dagmar Kern, Stefan Dietze |
| 2020 | The Role of Working Memory in the Search-Sensemaking Process: An Exploratory Study. Bogeum Choi |
| 2020 | The Usefulness of Search Results: A Systematization of Types and Predictors. Pertti Vakkari |
| 2020 | Third International Workshop on Conversational Approaches to Information Retrieval (CAIR'20): Full-day Workshop at CHIIR 2020. Johanne R. Trippas, Paul Thomas, Damiano Spina, Hideo Joho |
| 2020 | Third Workshop on Evaluation of Personalisation in Information Retrieval (WEPIR 2020): In Memoriam Seamus Lawless. Gareth J. F. Jones, Nicholas J. Belkin, Noriko Kando, Gabriella Pasi |
| 2020 | Toward Quality Multimorbid Health Questions for Online Information Seeking in Q&A Sites. Ashwag Alasmari |
| 2020 | Towards Search Strategies for Better Privacy and Information. Steven Zimmerman, Alistair Thorpe, Jon Chamberlain, Udo Kruschwitz |
| 2020 | Update Delivery Mechanisms for Prospective Information Needs: A Reproducibility Study. Royal Sequiera, Luchen Tan, Yinan Zhang, Jimmy Lin |
| 2020 | Vroom!: A Search Engine for Sounds by Vocal Imitation Queries. Yichi Zhang, Junbo Hu, Yiting Zhang, Bryan Pardo, Zhiyao Duan |
| 2020 | We Could, but Should We?: Ethical Considerations for Providing Access to GeoCities and Other Historical Digital Collections. Jimmy Lin, Ian Milligan, Douglas W. Oard, Nick Ruest, Katie Shilton |
| 2020 | We are the Change that we Seek: Information Interactions During a Change of Viewpoint. Dana McKay, Stephann Makri, Marisela Gutierrez-Lopez, Andrew MacFarlane, Sondess Missaoui, Colin Porlezza, Glenda Cooper |
| 2020 | Wizard of Oz Interface to Study System Initiative for Conversational Search. Sandeep Avula, Jaime Arguello |
| 2020 | Would You Like to Hear the News?: Investigating Voice-Based Suggestions for Conversational News Recommendation. Harshita Sahijwani, Jason Ingyu Choi, Eugene Agichtein |
| 2020 | Would you Like to Talk about Sports Now?: Towards Contextual Topic Suggestion for Open-Domain Conversational Agents. Ali Ahmadvand, Harshita Sahijwani, Eugene Agichtein |