Yong-Pin Zhou

19 papers Journal 19
YearRankTypeTitle / Venue / Authors
2023 J jnl
Pooling Agents for Customer-Intensive Services.
Oper. Res.
Zhongbin Wang, Luyi Yang, Shiliang Cui, Sezer Ülkü, Yong-Pin Zhou
2022 J jnl
Delay Information in Virtual Queues: A Large-Scale Field Experiment on a Major Ride-Sharing Platform.
Manag. Sci.
Qiuping Yu, Yiming Zhang, Yong-Pin Zhou
2021 J jnl
Call to Duty: Just-in-Time Scheduling in a Restaurant Chain.
Manag. Sci.
Masoud Kamalahmadi, Qiuping Yu, Yong-Pin Zhou
2018 J jnl
Impact of Queue Configuration on Service Time: Evidence from a Supermarket.
Manag. Sci.
Jingqi Wang, Yong-Pin Zhou
2015 J jnl
Parametric Forecasting and Stochastic Programming Models for Call-Center Workforce Scheduling.
Manuf. Serv. Oper. Manag.
Noah Gans, Haipeng Shen, Yong-Pin Zhou, Nikolay Korolev, Alan McCord, Herbert Ristock
2015 J jnl
The impact of users' characteristics on customer lifetime value raising: evidence from mobile data service in China.
Inf. Technol. Manag.
Jia-Yin Qi, Qi-Xing Qu, Yong-Pin Zhou, Lei Li
2014 J jnl
How does customer self-construal moderate CRM value creation chain?
Electron. Commer. Res. Appl.
Jia-Yin Qi, Qi-Xing Qu, Yong-Pin Zhou
2012 J jnl
A Single-Supplier, Multiple-Retailer Model with Single-Season, Multiple-Ordering Opportunities, and Fixed Ordering Cost.
Oper. Res.
Apurva Jain, Kamran Moinzadeh, Yong-Pin Zhou
2012 J jnl
Are customer satisfaction and customer loyalty drivers of customer lifetime value in mobile data services: a comparative cross-country study.
Inf. Technol. Manag.
Jia-Yin Qi, Yong-Pin Zhou, Wen-Jing Chen, Qi-Xing Qu
2012 J jnl
Routing to Manage Resolution and Waiting Time in Call Centers with Heterogeneous Servers.
Manuf. Serv. Oper. Manag.
Vijay Mehrotra, Kevin Ross, Geoffrey S. Ryder, Yong-Pin Zhou
2009 J jnl
ADTreesLogit model for customer churn prediction.
Ann. Oper. Res.
Jiayin Qi, Li Zhang, Yanping Liu, Ling Li, Yong-Pin Zhou, Yao Shen, Liang Liang, Huaizu Li
2008 J jnl
Analysis of scale effects in peer-to-peer networks.
IEEE/ACM Trans. Netw.
Yung-Ming Li, Yong Tan, Yong-Pin Zhou
2008 J jnl
Call Center Outsourcing: Coordinating Staffing Level and Service Quality.
Manag. Sci.
Z. Justin Ren, Yong-Pin Zhou
2007 J jnl
Call-Routing Schemes for Call-Center Outsourcing.
Manuf. Serv. Oper. Manag.
Noah Gans, Yong-Pin Zhou
2007 J jnl
Coordinated Replenishment Strategies in Inventory/Distribution Systems.
Manag. Sci.
Mustafa Çagri Gürbüz, Kamran Moinzadeh, Yong-Pin Zhou
2006 J jnl
On the incomplete results for the heterogeneous server problem.
Queueing Syst. Theory Appl.
Francis de Véricourt, Yong-Pin Zhou
2005 J jnl
Managing Response Time in a Call-Routing Problem with Service Failure.
Oper. Res.
Francis de Véricourt, Yong-Pin Zhou
2003 J jnl
A Call-Routing Problem with Service-Level Constraints.
Oper. Res.
Noah Gans, Yong-Pin Zhou
2002 J jnl
Managing Learning and Turnover in Employee Staffing.
Oper. Res.
Noah Gans, Yong-Pin Zhou