Yen-Hao Hsieh

31 papers C 2Journal 16Unranked 13
YearRankTypeTitle / Venue / Authors
2024 J jnl
SWITCHING TO CASHLESS? EXPLORING COSTS OF SWITCHING INTENTION IN MOBILE PAYMENT SERVICES.
J. Organ. Comput. Electron. Commer.
Wei-Lun Chang, Yen-Hao Hsieh, I-Ting Lu
2022 J jnl
Online to offline social interaction on gaming motivations.
Kybernetes
Wei-Lun Chang, Li-Ming Chen, Yen-Hao Hsieh
2022 J jnl
Sentiment Analysis: An ERNIE-BiLSTM Approach to Bullet Screen Comments.
Sensors
Yen-Hao Hsieh, Xin-Ping Zeng
2021 — conf
Factors influencing consumer purchase behavior toward live streaming commerce.
AMCIS
Yen-Hao Hsieh, XinYun Zhuo
2021 J jnl
Understanding Customer Motivation to Share Information in Social Commerce.
J. Organ. End User Comput.
Yen-Hao Hsieh, Ya-Ting Lo
2020 J jnl
A decision support system for service recovery in affective computing: an experimental investigation.
Knowl. Inf. Syst.
Yen-Hao Hsieh, Szu-Chieh Chen
2018 — conf
Design and characterization of a privacy-based service sustainability measurement mechanism.
PACIS
Yen-Hao Hsieh
2018 — conf
Examining the Determinants of Valuable Customer Experiences in O2O Commerce Contexts.
AMCIS
Yen-Hao Hsieh, Hsiao-Hsuan Chiu, Wei-Lun Chang
2018 J jnl
Modeling dynamic service recovery strategies: a signaling game approach.
Kybernetes
Yen-Hao Hsieh, Shu-Yu Yeh
2018 J jnl
Modeling the impact of service innovation for small and medium enterprises: A system dynamics approach.
Simul. Model. Pract. Theory
Yen-Hao Hsieh, Yun-Hsuan Chou
2017 — conf
The Influence of Customer's Sharing Behavior in Social Commerce.
AMCIS
Yen-Hao Hsieh, Ya-Ting Lo, Leng-Heng Chang
2016 J jnl
Can Customer Expectations be Measured in Real Time?
Int. J. Inf. Technol. Decis. Mak.
Yen-Hao Hsieh, Soe-Tsyr Yuan
2016 C conf
Using a Markov-switching approach to modelling value co-creation.
ICEC
Yen-Hao Hsieh, Wei-Ting Chen
2015 — conf
A Systematic Framework of Value Co-Creation Modelling in Service Systems.
PACIS
Yen-Hao Hsieh
2015 J jnl
An innovative approach to measuring technology spillovers in service-dominant logic.
Kybernetes
Yen-Hao Hsieh, Soe-Tsyr Yuan
2015 — conf
Applying Affective Computing to Design a Decision Support System for Service Recovery.
AMCIS
Szu-Chieh Chen, Yi-Chun Chuang, Yen-Hao Hsieh
2015 — conf
The Key Successful Factors of Customer Service Experience.
AMCIS
Yi-Chun Chuang, Yen-Hao Hsieh
2014 J jnl
FCM-based customer expectation-driven service dispatch system.
Soft Comput.
Yen-Hao Hsieh, I-Hsuan Chen, Soe-Tsyr Yuan
2014 J jnl
Service interaction design: A Hawk-Dove game based approach to managing customer expectations for oligopoly service providers.
Inf. Syst. Frontiers
Yen-Hao Hsieh, Soe-Tsyr Yuan, Hsiao-Chen Liu
2013 — conf
Designing a Service Innovation Measurement of SMEs.
HCI (28)
Yen-Hao Hsieh
2013 J jnl
Expectation-based coopetition approach to service experience design.
Simul. Model. Pract. Theory
Yen-Hao Hsieh, Yu-Ting Lin, Soe-Tsyr Yuan
2012 — conf
Service Mining: Concept and Opportunity.
AMCIS
Wei-Lun Chang, Yen-Hao Hsieh, Hui-Chi Chang
2012 — conf
The Roles of Customer Expectation and Emotion in Service Experience.
AMCIS
Yen-Hao Hsieh, Soe-Tsyr Yuan
2011 J jnl
A PSO-based intelligent service dispatching mechanism for customer expectation management.
Expert Syst. Appl.
Yen-Hao Hsieh, Soe-Tsyr Yuan, Ruei-Lin Kuo
2011 — conf
A System Dynamics Approach for Modeling Service Recovery.
ITNG
Yen-Hao Hsieh
2010 — conf
A S-D Logic Based Approach to Input-Output Analysis for Technology Spillover.
HICSS
Yen-Hao Hsieh, Soe-Tsyr Yuan
2010 J jnl
Design of the Customer Expectation Measurement Model in Dynamic Service Experience Delivery.
Pac. Asia J. Assoc. Inf. Syst.
Yen-Hao Hsieh, Soe-Tsyr Yuan
2010 — conf
Hawk-Dove Game Based Interactive Design to Manage Customer Expectation.
PACIS
Yen-Hao Hsieh, Soe-Tsyr Yuan, Siao-Jhen Liou
2010 J jnl
Modeling service experience design processes with customer expectation management: A system dynamics perspective.
Kybernetes
Yen-Hao Hsieh, Soe-Tsyr Yuan
2010 J jnl
Using System Dynamics to Analyze Customer Experience Design.
Int. J. Serv. Sci. Manag. Eng. Technol.
Yen-Hao Hsieh, Soe-Tsyr Yuan
2009 C conf
A quantitative approach to measure customer expectation for service innovation within service experience delivery.
ICEC
Yen-Hao Hsieh, Soe-Tsyr Yuan