Wyean Chan

12 papers C 1Misc 5Journal 4Unranked 2
YearRankTypeTitle / Venue / Authors
2024 — conf
Impact of Smart Scheduling on Nationwide Charging Infrastructure of Harbour Craft.
VTC Spring
L. P. M. I. Sampath, Pritee Agrawal, Tingting Xie, Wyean Chan, John Z. F. Pang
2023 J jnl
SUMMIT: A multi-modal agent-based co-simulation of urban public transport with applications in contingency planning.
Simul. Model. Pract. Theory
Nasri Bin Othman, Vasundhara Jayaraman, Wyean Chan, Zhen Xiang Kenneth Loh, Rishikeshan Rajendram, Rakhi Manohar Mepparambath, Pritee Agrawal, Muhamad Azfar Ramli, Zheng Qin
2021 J jnl
A simulation-based decomposition approach for two-stage staffing optimization in call centers under arrival rate uncertainty.
Eur. J. Oper. Res.
Thuy Anh Ta, Wyean Chan, Fabian Bastin, Pierre L'Ecuyer
2021 — conf
Learning-Based Prediction of Conditional Wait Time Distributions in Multiskill Call Centers.
ICORES (Selected Papers)
Mamadou Thiongane, Wyean Chan, Pierre L'Ecuyer
2020 C conf
Delay Predictors in Multi-skill Call Centers: An Empirical Comparison with Real Data.
ICORES
Mamadou Thiongane, Wyean Chan, Pierre L'Ecuyer
2016 Misc conf
New history-based delay predictors for service systems.
WSC
Mamadou Thiongane, Wyean Chan, Pierre L'Ecuyer
2016 Misc conf
Two-stage chance-constrained staffing with agent recourse for multi-skill call centers.
WSC
Wyean Chan, Thuy Anh Ta, Pierre L'Ecuyer, Fabian Bastin
2015 Misc conf
Chance-constrained scheduling with recourse for multi-skill call centers with arrival-rate and absenteeism uncertainty.
WSC
Thuy Anh Ta, Wyean Chan, Pierre L'Ecuyer, Fabian Bastin
2015 Misc conf
Waiting time predictors for multi-skill call centers.
WSC
Mamadou Thiongane, Wyean Chan, Pierre L'Ecuyer
2014 J jnl
Dynamic Call Center Routing Policies Using Call Waiting and Agent Idle Times.
Manuf. Serv. Oper. Manag.
Wyean Chan, Ger Koole, Pierre L'Ecuyer
2010 J jnl
Optimizing daily agent scheduling in a multiskill call center.
Eur. J. Oper. Res.
Athanassios N. Avramidis, Wyean Chan, Michel Gendreau, Pierre L'Ecuyer, Ornella Pisacane
2008 Misc conf
Speeding up call center simulation and optimization by Markov chain uniformization.
WSC
Eric Buist, Wyean Chan, Pierre L'Ecuyer