Willem Pieterson

27 papers Journal 7Unranked 20

Year	Rank	Type	Title / Venue / Authors
2022	—	`conf`	Omni-Channel Overtures Defining the Concept and Its Applicability in Public Sector Channel Management. EGOV Willem Pieterson, Christian Østergaard Madsen, Wolfgang Ebbers
2020	—	`conf`	Measure What Matters: A Dual Outcome Service Quality Model for Government Service Delivery. EGOV Willem Pieterson, Cindy Weng
2020	—	`conf`	The Relationship Between Outbound and Inbound Communication in Government-to-Citizen Interaction. EGOV-CeDEM-ePart-* Christian Ø. Madsen, Willem Pieterson, Sara Hofmann
2019	—	`conf`	Channel Choice Complications - Exploring the Multiplex Nature of Citizens' Channel Choices. EGOV Christian Østergaard Madsen, Sara Hofmann, Willem Pieterson
2017	—	`conf`	New Channels, New Possibilities: A Typology and Classification of Social Robots and Their Role in Multi-channel Public Service Delivery. EGOV Willem Pieterson, Wolfgang Ebbers, Christian Østergaard Madsen
2017	J	`jnl`	Towards a model of source and channel choices in business-to-government service interactions: A structural equation modeling approach. Gov. Inf. Q. Yvon van den Boer, Willem Pieterson, Rex Arendsen, Jan van Dijk
2016	J	`jnl`	In search of information: Investigating source and channel choices in business-to-government service interactions. Gov. Inf. Q. Yvon van den Boer, Rex Arendsen, Willem Pieterson
2014	—	`conf`	Source and Channel Choices in Business-to-Government Service Interactions: A Vignette Study. EGOV Yvon van den Boer, Willem Pieterson, Rex Arendsen, Manon De Groot
2012	—	`conf`	On the Interaction of Source and Channel Choice in the Government-to-Business Context. EGOV Yvon van den Boer, Lidwien van de Wijngaert, Willem Pieterson, Rex Arendsen
2011	—	`conf`	Channel Choice in the G2B Context: Towards a Research Agenda. I3E Yvon van den Boer, Willem Pieterson, Rex Arendsen
2011	J	`jnl`	How to improve e-government use: An empirical examination of multichannel marketing instruments. Inf. Polity Marije Teerling, Willem Pieterson
2011	J	`jnl`	Influencing citizen behavior: Experiences from multichannel marketing pilot projects. Int. J. Inf. Manag. Lidwien van de Wijngaert, Willem Pieterson, Marije Teerling
2010	—	`conf`	Channel Choice and Source Choice of Entrepreneurs in a Public Organizational Context: The Dutch Case. EGOV Jurjen Jansen, Lidwien van de Wijngaert, Willem Pieterson
2010	J	`jnl`	Citizens and Service Channels: Channel Choice and Channel Management Implications. Int. J. Electron. Gov. Res. Willem Pieterson
2010	J	`jnl`	Multichannel marketing: An experiment on guiding citizens to the electronic channels. Gov. Inf. Q. Marije L. Teerling, Willem Pieterson
2009	—	`conf`	Channel Integration in Governmental Service Delivery: The Effects on Citizen Behavior and Perceptions. EGOV Willem Pieterson, Marije Teerling
2009	—	`conf`	Government Multichannel Marketing: How to Seduce Citizens to the Web Channels? HICSS Marije Teerling, Willem Pieterson
2009	—	`conf`	Multi-channel management: putting it into practice. D.GO Willem Pieterson, Bram Klievink, Marijn Janssen
2009	—	`conf`	Multi-channel marketing: an experiment on leading citizens to online public services. D.GO Marije Teerling, Willem Pieterson
2008	—	`conf`	Channel Perceptions and Usage: Beyond Media Richness Factors. EGOV Willem Pieterson, Marije Teerling, Wolfgang Ebbers
2008	—	`conf`	Citizen behavior in a multi-channel environment. DG.O Willem Pieterson, Marije Teerling
2008	—	`conf`	Multi-channel management strategy and coordination: the next hurdle in customer-orientation. DG.O Bram Klievink, Marijn Janssen, Willem Pieterson, Erwin Fielt
2008	—	`conf`	Multi-channel management workshop. DG.O Marije Teerling, Willem Pieterson, Marijn Janssen, Bram Klievink, Koen Pauwels
2007	—	`conf`	Channel choice determinants; an exploration of the factors that determine the choice of a service channel in citizen initiated contacts. DG.O Willem Pieterson, Jan van Dijk
2007	—	`conf`	E-Services for Citizens: The Dutch Usage Case. EGOV Jan van Dijk, Willem Pieterson, Alexander van Deursen, Wolfgang Ebbers
2007	J	`jnl`	Personalization in the public sector: An inventory of organizational and user obstacles towards personalization of electronic services in the public sector. Gov. Inf. Q. Willem Pieterson, Wolfgang Ebbers, Jan van Dijk
2005	—	`conf`	The Opportunities and Barriers of User Profiling in the Public Sector. EGOV Willem Pieterson, Wolfgang Ebbers, Jan van Dijk