Vijay Mehrotra

13 papers Misc 3Journal 9Unranked 1
YearRankTypeTitle / Venue / Authors
2023 J jnl
A Use Case-Engineering Resources Taxonomy for Analytical Spreadsheet Models.
CoRR
Thomas A. Grossman, Vijay Mehrotra
2018 J jnl
Alternative Spreadsheet Model Designs for an Operations Management Model Embedded in a Periodic Business Process.
CoRR
Thomas A. Grossman, Vijay Mehrotra, Mouwafac Sidaoui
2018 J jnl
Staffing call centers under arrival-rate uncertainty with Bayesian updates.
Oper. Res. Lett.
Jing Zan, John J. Hasenbein, David P. Morton, Vijay Mehrotra
2016 J jnl
A Student-Centered Approach to the Business School Management Science Course.
INFORMS Trans. Educ.
Thomas A. Grossman, Vijay Mehrotra, Mouwafac Sidaoui
2012 J jnl
Routing to Manage Resolution and Waiting Time in Call Centers with Heterogeneous Servers.
Manuf. Serv. Oper. Manag.
Vijay Mehrotra, Kevin Ross, Geoffrey S. Ryder, Yong-Pin Zhou
2011 J jnl
Towards Evaluating the Quality of a Spreadsheet: The Case of the Analytical Spreadsheet Model
CoRR
Thomas A. Grossman, Vijay Mehrotra, Johncharles Sander
2009 J jnl
OR Process Skills Transform an Out-of-Control Call Center into a Strategic Asset.
Interfaces
Vijay Mehrotra, Thomas A. Grossman
2007 J jnl
Lessons from Mission-Critical Spreadsheets.
Commun. Assoc. Inf. Syst.
Thomas A. Grossman, Vijay Mehrotra, Özgür Özlük
2007 — conf
Managing trade-offs in call center agent scheduling: methodology and case study.
SCSC
Robert Saltzman, Vijay Mehrotra
2005 Misc conf
Performance measures for service systems with a random arrival rate.
WSC
Samuel G. Steckley, Shane G. Henderson, Vijay Mehrotra
2004 Misc conf
A Manager-Friendly Platform for Simulation Modeling and Analysis of Call Center Queueing Systems.
WSC
Robert Saltzman, Vijay Mehrotra
2003 Misc conf
Call center simulations: call center simulation modeling: methods, challenges, and opportunities.
WSC
Vijay Mehrotra, Jason Fama
2001 J jnl
A Call Center Uses Simulation to Drive Strategic Change.
Interfaces
Robert M. Saltzman, Vijay Mehrotra