Tolga Tezcan

28 papers Misc 1Journal 24Unranked 1
YearRankTypeTitle / Venue / Authors
2024 J jnl
Routing and Staffing in Customer Service Chat Systems with Generally Distributed Service and Patience Times.
Manuf. Serv. Oper. Manag.
Zhenghua Long, Tolga Tezcan, Jiheng Zhang
2021 J jnl
Hospital Readmissions Reduction Program Does Not Provide the Right Incentives: Issues and Remedies.
Manag. Sci.
Kenan Arifoglu, Hang Ren, Tolga Tezcan
2021 J jnl
Proactive Customer Service: Operational Benefits and Economic Frictions.
Manuf. Serv. Oper. Manag.
Kraig Delana, Nicos Savva, Tolga Tezcan
2019 J jnl
Can Yardstick Competition Reduce Waiting Times?
Manag. Sci.
Nicos Savva, Tolga Tezcan, Ozlem Yildiz
2019 J jnl
Service Systems with Heterogeneous Customers: Investigating the Effect of Telemedicine on Chronic Care.
Manag. Sci.
Balaraman Rajan, Tolga Tezcan, Abraham Seidmann
2019 J jnl
When to Use Provider Triage in Emergency Departments.
Manag. Sci.
Michael F. Kamali, Tolga Tezcan, Ozlem Yildiz
2016 J jnl
Approximations for Chat Service Systems Using Many-Server Diffusion Limits.
Math. Oper. Res.
Leon Cui, Tolga Tezcan
2015 J jnl
Optimal sampling strategies in the coupon collector's problem with unknown population size.
Ann. Oper. Res.
Gregory Dobson, Tolga Tezcan
2014 J jnl
Routing and Staffing in Customer Service Chat Systems with Impatient Customers.
Oper. Res.
Tolga Tezcan, Jiheng Zhang
2014 — ch.
The Complex Nature of Migration at a Conceptual Level: An Overlook of the Internal Migration Experience of Gebze Through Fuzzy Cognitive Mapping Method.
Fuzzy Cognitive Maps for Applied Sciences and Engineering
Tolga Tezcan
2013 J jnl
Determining the Optimal Configuration of Hospital Inpatient Rooms in the Presence of Isolation Patients.
Oper. Res.
Edieal J. Pinker, Tolga Tezcan
2013 J jnl
Optimal Workflow Decisions for Investigators in Systems with Interruptions.
Manag. Sci.
Gregory Dobson, Tolga Tezcan, Vera Tilson
2013 J jnl
Stability analysis of N-model systems under a static priority rule.
Queueing Syst. Theory Appl.
Tolga Tezcan
2012 J jnl
Asymptotically optimal control of many-server heterogeneous service systems with $H_{2}^{*}$ service times.
Queueing Syst. Theory Appl.
Tolga Tezcan
2012 J jnl
Hazard Rate Scaling of the Abandonment Distribution for the
Oper. Res.
Josh Reed, Tolga Tezcan
2012 J jnl
Robust Design and Control of Call Centers with Flexible Interactive Voice Response Systems.
Manuf. Serv. Oper. Manag.
Tolga Tezcan, Banafsheh Behzad
2011 J jnl
Shadow-Routing Based Control of Flexible Multiserver Pools in Overload.
Oper. Res.
Alexander L. Stolyar, Tolga Tezcan
2011 J jnl
Stability analysis of parallel server systems under longest queue first.
Math. Methods Oper. Res.
Golshid Baharian, Tolga Tezcan
2011 J jnl
State Space Collapse in Many-Server Diffusion Limits of Parallel Server Systems.
Math. Oper. Res.
Jian Gang Dai, Tolga Tezcan
2010 J jnl
Control of systems with flexible multi-server pools: a shadow routing approach.
Queueing Syst. Theory Appl.
Alexander L. Stolyar, Tolga Tezcan
2010 J jnl
Dynamic Control of
Oper. Res.
Tolga Tezcan, Jian Gang Dai
2010 — conf
Low-Cost Side Channel Remote Traffic Analysis Attack in Packet Networks.
ICC
Sachin Kadloor, Xun Gong, Negar Kiyavash, Tolga Tezcan, Nikita Borisov
2010 J jnl
Staffing Call Centers with Uncertain Demand Forecasts: A Chance-Constrained Optimization Approach.
Manag. Sci.
Itai Gurvich, James R. Luedtke, Tolga Tezcan
2009 J jnl
Instability of FIFO in a simple queueing system with arbitrarily low loads.
Oper. Res. Lett.
Tolga Tezcan
2008 J jnl
Optimal Control of Distributed Parallel Server Systems Under the Halfin and Whitt Regime.
Math. Oper. Res.
Tolga Tezcan
2008 J jnl
Optimal control of parallel server systems with many servers in heavy traffic.
Queueing Syst. Theory Appl.
Jian Gang Dai, Tolga Tezcan
2006 — —
State Space Collapse in Many-Server Diffusion Limits of Parallel Server Systems and Applications.
Tolga Tezcan
2002 Misc conf
General applications 1: a simulation architecture with distributed controllers for cell-based manufacturing systems.
WSC
Hansoo Kim, SugJe Sohn, Ying Wang, Tolga Tezcan, Leon F. McGinnis, Chen Zhou