Tiina Kemppainen

15 papers Journal 1Unranked 14
YearRankTypeTitle / Venue / Authors
2026 — conf
What Makes or Breaks an Immersive Online Customer Journey? Digital Native Generation Z Customers' Experiences.
HICSS
Tiina Kaleton, Matilda Holkkola, Tiina Kemppainen, Lauri Frank
2025 — conf
Dark Sides of Customer Immersion in Online Shopping: A Qualitative Study.
AMCIS
Tiina Paananen, Tiina Kemppainen, Lauri Frank
2025 — conf
Why Do Showroomers Experience Feelings of Guilt?
STPIS
Matilda Holkkola, Tiina Kemppainen, Lauri Frank
2023 — conf
How Can Favorite Digital Services Enhance Users' Digital Well-Being? A Qualitative Study.
EMCIS (2)
Tiina Kemppainen, Tiina Paananen
2022 — conf
Barriers to Data-Driven Decision-Making Among Online Retailers.
Bled eConference
Tiina Kemppainen, Lauri Frank, Markus Makkonen, Antti Kallio
2022 — conf
Customer-Brand Relationships in the Context of Digital Brands.
Bled eConference
Tiina Paananen, Lauri Frank, Tiina Kemppainen
2022 — conf
What is meaningful for responsible shoppers in online fashion retail?
STPIS
Tiina Kemppainen, Lauri Frank, Veera Luhtanen
2021 — conf
Barriers to Responsible Consumption in e-Commerce: Evidence from Fashion Shoppers.
Bled eConference
Tiina Kemppainen, Lauri Frank, Markus Makkonen
2021 — conf
Positive Online Customer Experience as an Antecedent of the Willingness to Share Information with an E-Commerce Retailer.
EMCIS
Jussi Nyrhinen, Tiina Kemppainen, Miia Grénman, Lauri Frank, Markus Makkonen, Terhi-Anna Wilska
2021 — conf
The Effects of Consumer Demographics and Payment Method Preference on Product Return Frequency and Reasons in Online Shopping.
Bled eConference
Markus Makkonen, Lauri Frank, Tiina Kemppainen
2020 J jnl
Identifying the Ideal Types of Online Shoppers: A Qualitative Analysis of Online Shopping.
Int. J. E Serv. Mob. Appl.
Eeva Kettunen, Tiina Kemppainen, Matias Lievonen, Markus Makkonen, Lauri Frank, Tuomas Kari
2019 — conf
Exploring Online Customer Experience Formation: How do Customers Explain Negative Emotions during Online Shopping Encounters?
Bled eConference
Tiina Kemppainen, Markus Makkonen, Lauri Frank
2019 — conf
How Are Negative Customer Experiences Formed? A Qualitative Study of Customers' Online Shopping Journeys.
BIS (Workshops)
Tiina Kemppainen, Lauri Frank
2019 — conf
The Effects of Individual Values on Online Shopping Spending.
Bled eConference
Markus Makkonen, Lauri Frank, Tiina Kemppainen
2018 — conf
Ideal Types of Online Shoppers - A Qualitative Analysis of Online Shopping Behavior.
MCIS
Eeva Kettunen, Tiina Kemppainen, Matias Lievonen, Markus Makkonen, Lauri Frank, Tuomas Kari