Ryan W. Buell

12 papers Journal 12
YearRankTypeTitle / Venue / Authors
2025 J jnl
Improving Customer Compatibility with Tradeoff Transparency.
Manag. Sci.
Ryan W. Buell, Moonsoo Choi
2025 J jnl
Mitigating the Negative Effects of Customer Anxiety by Facilitating Access to Human Contact.
Manag. Sci.
Michelle A. Kinch, Ryan W. Buell
2024 J jnl
Shared Service Delivery Can Increase Client Engagement: A Study of Shared Medical Appointments.
Manuf. Serv. Oper. Manag.
Ryan W. Buell, Kamalini Ramdas, Nazli Sönmez, Kavitha Srinivasan, Rengaraj Venkatesh
2021 J jnl
How Transparency into Internal and External Responsibility Initiatives Influences Consumer Choice.
Manag. Sci.
Ryan W. Buell, Basak Kalkanci
2021 J jnl
Last-Place Aversion in Queues.
Manag. Sci.
Ryan W. Buell
2021 J jnl
Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government.
Manuf. Serv. Oper. Manag.
Ryan W. Buell, Ethan Porter, Michael I. Norton
2021 J jnl
The Customer May Not Always Be Right: Customer Compatibility and Service Performance.
Manag. Sci.
Ryan W. Buell, Dennis Campbell, Frances X. Frei
2020 J jnl
Lifting the Veil: The Benefits of Cost Transparency.
Mark. Sci.
Bhavya Mohan, Ryan W. Buell, Leslie K. John
2017 J jnl
Creating Reciprocal Value Through Operational Transparency.
Manag. Sci.
Ryan W. Buell, Tami Kim, Chia-Jung Tsay
2017 J jnl
Experimental Evidence of Pooling Outcomes Under Information Asymmetry.
Manag. Sci.
William Schmidt, Ryan W. Buell
2016 J jnl
How Do Customers Respond to Increased Service Quality Competition?
Manuf. Serv. Oper. Manag.
Ryan W. Buell, Dennis Campbell, Frances X. Frei
2011 J jnl
The Labor Illusion: How Operational Transparency Increases Perceived Value.
Manag. Sci.
Ryan W. Buell, Michael I. Norton