Rouba Ibrahim

16 papers Misc 3Journal 13
YearRankTypeTitle / Venue / Authors
2025 J jnl
Shortest-Job-First Scheduling in Many-Server Queues with Impatient Customers and Noisy Service-Time Estimates.
Oper. Res.
Jing Dong, Rouba Ibrahim
2022 J jnl
Personalized scheduling in service systems.
Queueing Syst. Theory Appl.
Rouba Ibrahim
2021 J jnl
A General Framework to Compare Announcement Accuracy: Static vs. LES-Based Announcement.
Manag. Sci.
Achal Bassamboo, Rouba Ibrahim
2021 J jnl
Eliciting Human Judgment for Prediction Algorithms.
Manag. Sci.
Rouba Ibrahim, Song-Hee Kim, Jordan D. Tong
2021 J jnl
SRPT Scheduling Discipline in Many-Server Queues with Impatient Customers.
Manag. Sci.
Jing Dong, Rouba Ibrahim
2020 J jnl
Managing Supply in the On-Demand Economy: Flexible Workers, Full-Time Employees, or Both?
Oper. Res.
Jing Dong, Rouba Ibrahim
2018 J jnl
Sharing delay information in service systems: a literature survey.
Queueing Syst. Theory Appl.
Rouba Ibrahim
2017 J jnl
Does the Past Predict the Future? The Case of Delay Announcements in Service Systems.
Manag. Sci.
Rouba Ibrahim, Mor Armony, Achal Bassamboo
2016 J jnl
Inter-dependent, heterogeneous, and time-varying service-time distributions in call centers.
Eur. J. Oper. Res.
Rouba Ibrahim, Pierre L'Ecuyer, Haipeng Shen, Mamadou Thiongane
2013 J jnl
Forecasting Call Center Arrivals: Fixed-Effects, Mixed-Effects, and Bivariate Models.
Manuf. Serv. Oper. Manag.
Rouba Ibrahim, Pierre L'Ecuyer
2012 Misc conf
On the modeling and forecasting of call center arrivals.
WSC
Rouba Ibrahim, Nazim Régnard, Pierre L'Ecuyer, Haipeng Shen
2011 J jnl
Wait-Time Predictors for Customer Service Systems with Time-Varying Demand and Capacity.
Oper. Res.
Rouba Ibrahim, Ward Whitt
2010 Misc conf
Delay predictors for customer service systems with time-varying parameters.
WSC
Rouba Ibrahim, Ward Whitt
2009 J jnl
Real-Time Delay Estimation Based on Delay History.
Manuf. Serv. Oper. Manag.
Rouba Ibrahim, Ward Whitt
2009 J jnl
Real-Time Delay Estimation in Overloaded Multiserver Queues with Abandonments.
Manag. Sci.
Rouba Ibrahim, Ward Whitt
2008 Misc conf
REal-time delay estimation in call centers.
WSC
Rouba Ibrahim, Ward Whitt