Qian Chen

12 papers Journal 12
YearRankTypeTitle / Venue / Authors
2025 J jnl
GAI identity threat: When and why do individuals feel threatened?
Inf. Manag.
Jing Zhou, Yaobin Lu, Qian Chen
2025 J jnl
The golden zone of AI's emotional expression in frontline chatbot service failures.
Internet Res.
Qian Chen, Yeming Gong, Yaobin Lu, Xin (Robert) Luo
2025 J jnl
Would an AI chatbot persuade you: an empirical answer from the elaboration likelihood model.
Inf. Technol. People
Qian Chen, Changqin Yin, Yeming Gong
2024 J jnl
Conceptualization and Measurement of Voice Interaction Usability: The Development of Cooperative Principle Theory for Smart Product Use.
MIS Q.
Qian Chen, Yeming Gong, Mark Keil, Shan Liu, Yaobin Lu
2024 J jnl
User Experience of Digital Voice Assistant: Conceptualization and Measurement.
ACM Trans. Comput. Hum. Interact.
Qian Chen, Yeming Gong, Yaobin Lu
2023 J jnl
Can AI chatbots help retain customers? Impact of AI service quality on customer loyalty.
Internet Res.
Qian Chen, Yaobin Lu, Yeming Gong, Jie Xiong
2023 J jnl
How mindfulness decreases cyberloafing at work: a dual-system theory perspective.
Eur. J. Inf. Syst.
Qian Chen, Yeming Gong, Yaobin Lu, Patrick Y. K. Chau
2023 J jnl
Robo-advisors and investment intention: A perspective of value-based adoption.
Inf. Manag.
Xianpei Hong, Liwei Pan, Yeming Gong, Qian Chen
2023 J jnl
The influence of return channel type on the relationship between return service quality and customer loyalty in omnichannel retailing.
J. Enterp. Inf. Manag.
Chaohong Xie, Yeming Gong, Xianhao Xu, Chung-Yean Chiang, Qian Chen
2021 J jnl
Mobile Interactivity and Perceived Waiting Time: The Role of Cognitive Absorption and Perceived Procedural Justice.
J. Glob. Inf. Manag.
Changqin Yin, Huimin Ma, Qian Chen, Yeming Gong, Xiaobing Shu
2020 J jnl
Internal mechanism of brand app recommendation from the integrated cross-channel perspective.
Inf. Technol. People
Qian Chen, Yaobin Lu, Yeming Gong
2019 J jnl
Why do users resist service organization's brand mobile apps? The force of barriers versus cross-channel synergy.
Int. J. Inf. Manag.
Qian Chen, Yaobin Lu, Yeming (Yale) Gong, Qing Tang