Philipp Reinhard

16 papers Journal 2Unranked 14

Year	Rank	Type	Title / Venue / Authors
2026	—	`conf`	Design Features for Explainable Generative AI (GenXAI) Systems in Knowledge-Intensive Service Work. HICSS Philipp Reinhard, Mahei Manhai Li, Matteo Fina, Christoph Peters, Jan Marco Leimeister
2026	—	`conf`	Evaluating and Improving Prompt Quality in LLM-Based Assistants: A Synthesis of Criteria and Indicators. HICSS Philipp Reinhard, Vladimir Sajzev, Mahei Manhai Li, Jan Marco Leimeister
2026	—	`conf`	Identifying and Mitigating Risks Emerging from Uncertainty in AI Agents: A Stakeholder-Centered, Scenario-Based Approach. HICSS David Sonnabend, Philipp Reinhard, Mahei Manhai Li
2025	—	`conf`	Event Log Construction from Multimodal Data - a Reference Architecture for Exploiting Process Mining in IT Service Management. ECIS Philipp Reinhard, Annina Liessmann, Sven Weinzierl, Sandra Zilker, Mahei Manhai Li, Martin Matzner, Jan Marco Leimeister
2025	—	`conf`	Fact or Fiction? Exploring Explanations to Identify Factual Confabulations in RAG-Based LLM Systems. CHI Extended Abstracts Philipp Reinhard, Mahei Manhai Li, Matteo Fina, Jan Marco Leimeister
2025	—	`conf`	GenAI-CoP: A Reusable Co-creation Process for Identifying Generative AI Agents. DESRIST (2) Philipp Reinhard, Mahei Manhai Li, Sarah Oeste-Reiß, Ulrich Bretschneider
2025	—	`conf`	Integrating Brand Identity Into AI-Based Conversational Agents: A Systematic Literature Review. HICSS Angelia Dittmar, Philipp Reinhard, Mahei Manhai Li, Fabian Karst, Jan Marco Leimeister
2025	—	`conf`	Rethinking AI Design Practices: A Reference Architecture for Generative AI Systems. ECIS Marc Christopher Grau, Philipp Reinhard, Ingrid Bauer-Hänsel, Ivo Blohm
2024	J	`jnl`	A Value Co-Creation Perspective on Data Labeling in Hybrid Intelligence Systems: A Design Study. Inf. Syst. Mahei Manhai Li, Philipp Reinhard, Christoph Peters, Sarah Oeste-Reiss, Jan Marco Leimeister
2024	—	`conf`	Augmentation through Generative AI: Exploring the Effects of Human-AI Interaction and Explainable AI on Service Performance. MuC (Workshopband) Philipp Reinhard
2024	—	`conf`	Augmenting Frontline Service Employee Onboarding via Hybrid Intelligence: Examining the Effects of Different Degrees of Human-GenAI Interaction. DESRIST Philipp Reinhard, Nicolas Neis, Lisa Kolb, Dennis Wischer, Mahei Manhai Li, Axel Winkelmann, Frank Teuteberg, Ulrike Lechner, Jan Marco Leimeister
2024	—	`conf`	Generative AI in Customer Support Services: A Framework for Augmenting the Routines of Frontline Service Employees. HICSS Philipp Reinhard, Mahei Manhai Li, Christoph Peters, Jan Marco Leimeister
2024	—	`conf`	Let Employees Train Their Own Chatbots: Design of Generative AI-Enabled Delegation Systems. ECIS Philipp Reinhard, Mahei Manhai Li, Christoph Peters, Jan Marco Leimeister
2023	—	`conf`	A Conceptual Model for Labeling in Reinforcement Learning Systems: A Value Co-creation Perspective. DESRIST Philipp Reinhard, Mahei Manhai Li, Ernestine Dickhaut, Cornelius Reh, Christoph Peters, Jan Marco Leimeister
2023	J	`jnl`	Broadening the perspective for sustainable AI: Comprehensive sustainability criteria and indicators for AI systems. CoRR Friederike Rohde, Josephin Wagner, Andreas Meyer, Philipp Reinhard, Marcus Voss, Ulrich Petschow
2023	—	`conf`	Empowering Recommender Systems in ITSM: A Pipeline Reference Model for AI-Based Textual Data Quality Enrichment. DESRIST Philipp Reinhard, Mahei Manhai Li, Ernestine Dickhaut, Christoph Peters, Jan Marco Leimeister