Paul P. Maglio

100 papers A* 4A 5B 10C 2Misc 1Journal 33Unranked 42

Year	Rank	Type	Title / Venue / Authors
2025	J	`jnl`	Physical anthropomorphism (but not gender presentation) influences trust in household robots. Comput. Hum. Behav. Artif. Humans Colin Holbrook, Umesh Krishnamurthy, Paul P. Maglio, Alan R. Wagner
2024	—	`conf`	Introduction to the Minitrack on Service Science. HICSS Fu-ren Lin, Paul P. Maglio
2023	—	`conf`	Introduction to the Minitrack on Service Science. HICSS Fu-ren Lin, Paul P. Maglio
2022	J	`jnl`	How Everything-as-a-Service Enabled Judo to Become a Billion-Dollar Bank Without Owning IT. MIS Q. Executive Christoph F. Breidbach, Amol M. Joshi, Paul P. Maglio, Frederik von Briel, Alex Twigg, Graham Dickens, Nancy Viola Wünderlich
2022	—	`conf`	Introduction to the Minitrack on Service Science. HICSS Paul P. Maglio, Fu-ren Lin
2021	—	`conf`	Introduction to the Minitrack on Service Science. HICSS Michael J. Shaw, Fu-ren Lin, Paul P. Maglio
2020	—	`conf`	Introduction to the Minitrack on Service Science. HICSS Michael J. Shaw, Paul P. Maglio, Fu-ren Lin
2019	—	`conf`	Introduction to the Minitrack on Service Science. HICSS Paul P. Maglio, Fu-ren Lin, Michael J. Shaw
2018	J	`jnl`	From data to value: A nine-factor framework for data-based value creation in information-intensive services. Int. J. Inf. Manag. Chie-Hyeon Lim, Ki-Hun Kim, Min-Jun Kim, Jun-Yeon Heo, Kwang-Jae Kim, Paul P. Maglio
2018	—	`conf`	Introduction to the Minitrack on Service Science. HICSS Paul P. Maglio, Fu-ren Lin, Michael J. Shaw
2017	J	`jnl`	Guest Editorial: In Search of a New Alignment in Service Research-Dual-Journal Special Sections. IEEE Trans. Serv. Comput. Michael Goul, Paul P. Maglio, Patrick C. K. Hung
2017	—	`conf`	Introduction to Service Science Minitrack. HICSS Paul P. Maglio, Michael J. Shaw, Fu-ren Lin
2016	J	`jnl`	Emerging Digital Frontiers for Service Innovation. Commun. Assoc. Inf. Syst. Christoph Peters, Paul P. Maglio, Ralph Badinelli, Robert R. Harmon, Roger S. Maull, James C. Spohrer, Tuure Tuunanen, Stephen L. Vargo, Jeffrey J. Welser, Haluk Demirkan, Terri L. Griffith, Yassi Moghaddam
2016	Misc	`conf`	FORCES: feedback and control for occupants to refine comfort and energy savings. UbiComp Daniel A. Winkler, Alex Beltran, Niloufar P. Esfahani, Paul P. Maglio, Alberto E. Cerpa
2016	—	`conf`	Introduction to the Service Science Minitrack. HICSS Paul P. Maglio, Fu-ren Lin, Michael J. Shaw
2016	B	`conf`	On Measuring the Difficulty of Scrabble-like Problems. CogSci Morgan Magnus Fleming, Paul P. Maglio
2016	B	`conf`	PAVES: Partnering with autonomous vehicles, environments, and systems. SMC Umesh Krishnamurthy, Paul P. Maglio
2016	B	`conf`	Partnering with Autonomous Vehicles. CogSci Umesh Krishnamurthy, Paul P. Maglio
2016	C	`conf`	Toward smarter service systems through service-oriented data analytics. INDIN Chie-Hyeon Lim, Paul P. Maglio, Kwang-Jae Kim, Min-Jun Kim, Ki-Hun Kim
2015	—	`conf`	A Service Science Perspective on the Role of ICT in Service Innovation. ECIS Christoph F. Breidbach, Paul P. Maglio
2015	B	`conf`	How Physical Interaction Helps Performance in a Scrabble-like Task. CogSci Morgan Fleming, Paul P. Maglio
2015	—	`conf`	How Tangential Problems Limit Value Creation in IT-Based Service Systems. HICSS Paul P. Maglio, Eser Kandogan, Eben M. Haber, John H. Bailey
2015	—	`conf`	Introduction to Service Science Minitrack. HICSS Fu-ren Lin, Paul P. Maglio, Michael J. Shaw
2015	B	`ed.`	Proceedings of the 37th Annual Meeting of the Cognitive Science Society, CogSci 2015, Pasadena, California, USA, July 22-25, 2015 CogSci David C. Noelle, Rick Dale, Anne S. Warlaumont, Jeff Yoshimi, Teenie Matlock, Carolyn D. Jennings, Paul P. Maglio
2015	—	`conf`	The Duality of Second Screens: A Phenomenological Study of Multi-platform Engagement and Service Experiences. HICSS Christoph F. Breidbach, Jennifer Chandler, Paul P. Maglio
2014	—	`conf`	Introduction to Service Science, Management, and Engineering (SSME) Minitrack. HICSS Fu-ren Lin, Paul P. Maglio, Michael J. Shaw
2014	J	`jnl`	Spatial Metaphors of Web Use. Spatial Cogn. Comput. Teenie Matlock, Spencer C. Castro, Morgan Fleming, Timothy M. Gann, Paul P. Maglio
2013	—	`conf`	Introduction to Service Science, Management, and Engineering (SSME) Minitrack. HICSS Fu-ren Lin, Paul P. Maglio, Michael J. Shaw
2012	J	`jnl`	Guest Editors' Introduction. Int. J. Cooperative Inf. Syst. Mathias Weske, Jian Yang, Paul P. Maglio
2012	—	`conf`	Splash: Simulation optimization in complex systems of systems. Allerton Conference Peter J. Haas, Nicole C. Barberis, Piyaphol Phoungphol, Ignacio G. Terrizzano, Wang-Chiew Tan, Patricia G. Selinger, Paul P. Maglio
2012	—	`conf`	Splash: a platform for analysis and simulation of health. IHI Wang Chiew Tan, Peter J. Haas, Ronald L. Mak, Cheryl A. Kieliszewski, Patricia G. Selinger, Paul P. Maglio, Susanne Glissmann, Melissa Cefkin, Yinan Li
2011	J	`jnl`	Collaboration in system administration. Commun. ACM Eben M. Haber, Eser Kandogan, Paul P. Maglio
2011	J	`jnl`	Data is Dead... Without What-If Models. Proc. VLDB Endow. Peter J. Haas, Paul P. Maglio, Patricia G. Selinger, Wang Chiew Tan
2011	J	`jnl`	From self-service to super-service: a resource mapping framework for co-creating value by shifting the boundary between provider and customer. Inf. Syst. E Bus. Manag. Christopher S. Campbell, Paul P. Maglio, Mark M. Davis
2011	J	`jnl`	Information technology for healthcare transformation. IBM J. Res. Dev. Joseph P. Bigus, Murray Campbell, Boaz Carmeli, Melissa Cefkin, Henry Chang, Ching-Hua Chen-Ritzo, William F. Cody, Shahram Ebadollahi, Alexandre V. Evfimievski, Ariel Farkash, Susanne Glissmann, David Gotz, Tyrone Grandison, Daniel Gruhl, Peter J. Haas, Mark J. H. Hsiao, Pei-Yun Sabrina Hsueh, Jianying Hu, Joseph M. Jasinski, James H. Kaufman, Cheryl A. Kieliszewski, Martin S. Kohn, Sarah E. Knoop, Paul P. Maglio, Ronald L. Mak, Haim Nelken, Chalapathy Neti, Hani Neuvirth, Yue Pan, Yardena Peres, Sreeram Ramakrishnan, Michal Rosen-Zvi, Sondra R. Renly, Pat Selinger, Amnon Shabo, Robert Sorrentino, Jimeng Sun, Tanveer Fathima Syeda-Mahmood, Wang Chiew Tan, Ying Y. Y. Tao, Reza Yaesoubi, Xinxin Zhu
2011	J	`jnl`	On the roles of policies in computer systems management. Int. J. Hum. Comput. Stud. Eser Kandogan, Paul P. Maglio, Eben M. Haber, John H. Bailey
2010	J	`jnl`	Collaboration in System Administration. ACM Queue Eben M. Haber, Eser Kandogan, Paul P. Maglio
2010	J	`jnl`	Perspective: technology management in the service sector. Int. J. Serv. Technol. Manag. Tugrul U. Daim, Antonie J. Jetter, Haluk Demirkan, Paul P. Maglio
2010	A	`ed.`	Service-Oriented Computing - 8th International Conference, ICSOC 2010, San Francisco, CA, USA, December 7-10, 2010. Proceedings ICSOC Paul P. Maglio, Mathias Weske, Jian Yang, Marcelo Fantinato
2010	—	`conf`	Social Factors in Creating an Integrated Capability for Health System Modeling and Simulation. SBP Paul P. Maglio, Melissa Cefkin, Peter J. Haas, Patricia G. Selinger
2009	J	`jnl`	Market Orientation, Internal Process, and External Network: A Qualitative Comparative Analysis of Key Decisional Alternatives in the New Service Development. Decis. Sci. Andrea Ordanini, Paul P. Maglio
2009	—	`conf`	Scripting practices in complex systems management. CHIMIT Eser Kandogan, Paul P. Maglio, Eben M. Haber, John H. Bailey
2009	—	`conf`	Studying Reactive, Risky, Complex, Long-Spanning, and Collaborative Work: The Case of IT Service Delivery. HCI (4) Eser Kandogan, Eben M. Haber, John H. Bailey, Paul P. Maglio
2009	J	`jnl`	The service system is the basic abstraction of service science. Inf. Syst. E Bus. Manag. Paul P. Maglio, Stephen L. Vargo, Nathan Caswell, Jim Spohrer
2008	—	`ch.`	Distributed Cognition and Joint Activity in Computer System Administration. Theory in CSCW Paul P. Maglio, Eser Kandogan, Eben M. Haber
2008	—	`conf`	Policy-based IT automation: the role of human judgment. CHIMIT Eser Kandogan, John H. Bailey, Paul P. Maglio, Eben M. Haber
2008	J	`jnl`	Service-oriented technology and management: Perspectives on research and practice for the coming decade. Electron. Commer. Res. Appl. Haluk Demirkan, Robert J. Kauffman, Jamshid A. Vayghan, Hans-Georg Fill, Dimitris Karagiannis, Paul P. Maglio
2008	—	`conf`	The Service System Is the Basic Abstraction of Service Science. HICSS Jim Spohrer, Stephen L. Vargo, Nathan Caswell, Paul P. Maglio
2007	—	`conf`	Activity-based management of IT service delivery. CHIMIT John H. Bailey, Eser Kandogan, Eben M. Haber, Paul P. Maglio
2007	J	`jnl`	Steps Toward a Science of Service Systems. Computer James C. Spohrer, Paul P. Maglio, John H. Bailey, Daniel Gruhl
2006	—	`conf`	Policy-based Management of an E-commerce Business Simulation: An Experimental Study. ICAC Eser Kandogan, Christopher S. Campbell, Peter Khooshabeh, John H. Bailey, Paul P. Maglio
2006	J	`jnl`	Schema blending and stable structure in online social systems. Int. J. Web Based Communities Nick V. Flor, Seana Coulson, Paul P. Maglio
2006	J	`jnl`	Service systems, service scientists, SSME, and innovation. Commun. ACM Paul P. Maglio, Savitha Srinivasan, Jeffrey T. Kreulen, Jim Spohrer
2005	—	`conf`	A1: Spreadsheet-based Scripting for Developing Web Tools. LISA Eben M. Haber, Eser Kandogan, Allen Cypher, Paul P. Maglio, Rob Barrett
2005	A*	`conf`	A1: end-user programming for web-based system administration. UIST Eser Kandogan, Eben M. Haber, Rob Barrett, Allen Cypher, Paul P. Maglio, Haixia Zhao
2005	—	`conf`	Learning Automation Policies for Pervasive Computing Environments. ICAC Paul P. Maglio, Christopher S. Campbell, Eser Kandogan
2005	—	`conf`	On the Need for Negotiation in Policy-based Interaction with Autonomic Computing Systems. ICAC Paul P. Maglio, Christopher S. Campbell, Eser Kandogan
2005	—	`conf`	Policity: An Experimental Evaluation of Policy-Based Administration in a City Simulation. POLICY Christopher S. Campbell, Eser Kandogan, Adam November, Rob Barrett, Paul P. Maglio
2005	J	`jnl`	Usable autonomic computing systems: The system administrators' perspective. Adv. Eng. Informatics Rob Barrett, Paul P. Maglio, Eser Kandogan, John H. Bailey
2004	J	`jnl`	Error messages: what's the problem? ACM Queue Paul P. Maglio, Eser Kandogan
2004	A	`conf`	Field studies of computer system administrators: analysis of system management tools and practices. CSCW Rob Barrett, Eser Kandogan, Paul P. Maglio, Eben M. Haber, Leila Takayama, Madhu Prabaker
2004	J	`jnl`	Modeling business representational activity online: A case study of a customer-centered business. Knowl. Based Syst. Nick V. Flor, Paul P. Maglio
2004	—	`conf`	Usable Autonomic Computing Systems: The Administrator's. ICAC Rob Barrett, Paul P. Maglio, Eser Kandogan, John H. Bailey
2003	J	`jnl`	Attentive agents. Commun. ACM Paul P. Maglio, Christopher S. Campbell
2003	J	`jnl`	Dealing with ghosts: Managing the user experience of autonomic computing. IBM Syst. J. Daniel M. Russell, Paul P. Maglio, Rowan Dordick, Chalapathy Neti
2003	A	`conf`	Expertise identification using email communications. CIKM Christopher S. Campbell, Paul P. Maglio, Alex Cozzi, Byron Dom
2003	—	`conf`	Modeling Multitasking Users. User Modeling Malcolm Slaney, Jayashree Subrahmonia, Paul P. Maglio
2003	B	`conf`	Multimodal Menu Interface for Mobile Web Browsing. INTERACT Xiaochuan Ma, Paul P. Maglio, Hui Su
2003	B	`conf`	Segmentation of Display Space Interferes with Multitasking. INTERACT Christopher S. Campbell, Paul P. Maglio
2003	—	`conf`	Supporting notable information in office work. CHI Extended Abstracts Christopher S. Campbell, Paul P. Maglio
2003	—	`conf`	System administrators are users, too: designing workspaces for managing internet-scale systems. CHI Extended Abstracts Rob Barrett, Yen-Yang Michael Chen, Paul P. Maglio
2003	—	`ch.`	The Conceptual Structure of Information Space. Designing Information Spaces Paul P. Maglio, Teenie Matlock
2003	—	`ch.`	Web Places: Using Intermediaries to Add People to the Web. Designing Information Spaces Paul P. Maglio, Rob Barrett, Stephen Farrell
2002	—	`conf`	GAS: Group Adaptive System. AH Maria Barra, Paul P. Maglio, Alberto Negro, Vittorio Scarano
2002	A	`conf`	Information programming for personal user interfaces. IUI Stephen Farrell, Volkert Buchmann, Christopher S. Campbell, Paul P. Maglio
2001	—	`conf`	A robust algorithm for reading detection. PUI Christopher S. Campbell, Paul P. Maglio
2001	J	`jnl`	An architecture for developing attentive information systems. Knowl. Based Syst. Paul P. Maglio, Christopher S. Campbell, Rob Barrett, Ted Selker
2001	B	`conf`	Designing Feedback for an Attentive Office. INTERACT Teenie Matlock, Christopher S. Campbell, Paul P. Maglio, Shumin Zhai, Barton A. Smith
2001	—	`conf`	How to Teach a Fish to Swim. HCC Stephen Farrell, Paul P. Maglio, Christopher S. Campbell
2001	J	`jnl`	Intermediary-based transcoding framework. IBM Syst. J. Steven Ihde, Paul P. Maglio, Jörg Meyer, Rob Barrett
2001	—	`conf`	Personal WebMelody: Customized Sonification of Web Servers. WWW Posters Maria Barra, Tania Cillo, Antonio De Santis, Umberto Ferraro Petrillo, Alberto Negro, Vittorio Scarano, Teenie Matlock, Paul P. Maglio
2001	—	`conf`	When buying on-line, does price CHI Extended Abstracts Joan Morris, Paul P. Maglio
2000	J	`jnl`	Enabling technologies: intermediaries personalize information streams. Commun. ACM Paul P. Maglio, Rob Barrett
2000	B	`conf`	Gaze and Speech in Attentive User Interfaces. ICMI Paul P. Maglio, Teenie Matlock, Christopher S. Campbell, Shumin Zhai, Barton A. Smith
2000	—	`conf`	LiveInfo: Adapting Web Experience by Customization and Annotation. AH Paul P. Maglio, Stephen Farrell
2000	A	`conf`	SUITOR: an attentive information system. IUI Paul P. Maglio, Rob Barrett, Christopher S. Campbell, Ted Selker
2000	A*	`conf`	Tradeoffs in displaying peripheral information. CHI Paul P. Maglio, Christopher S. Campbell
1999	J	`jnl`	Facilitating navigation in information spaces: Road-signs on the World Wide Web. Int. J. Hum. Comput. Stud. Christopher S. Campbell, Paul P. Maglio
1999	J	`jnl`	Intermediaries: An Approach to Manipulating Information Streams. IBM Syst. J. Rob Barrett, Paul P. Maglio
1999	B	`conf`	What You Feel Must Be What You See: Adding Tactile Feedback to the Trackpoint. INTERACT Christopher S. Campbell, Shumin Zhai, Kim M. May, Paul P. Maglio
1998	A*	`conf`	Informative Things: How to Attach Information to the Real World. ACM Symposium on User Interface Software and Technology Rob Barrett, Paul P. Maglio
1998	J	`jnl`	Intermediaries: New Places for Producing and Manipulating Web Content. Comput. Networks Rob Barrett, Paul P. Maglio
1998	J	`jnl`	User-Centered Push for Timely Information Delivery. Comput. Networks George M. Underwood, Paul P. Maglio, Rob Barrett
1997	C	`conf`	A case study of representational activity at a customer-centered business. ICIS Nick V. Flor, Paul P. Maglio
1997	—	`conf`	Emergent global cueing of local activity: covering in music. CSCL Nick V. Flor, Paul P. Maglio
1997	A*	`conf`	How to Personalize the Web. CHI Rob Barrett, Paul P. Maglio, Daniel C. Kellem
1997	—	`conf`	WBI: A Confederation of Agents that Personalize the Web. Agents Rob Barrett, Paul P. Maglio, Daniel C. Kellem
1997	—	`conf`	Web Browser Intelligence: opening up the Web. COMPCON Rob Barrett, Paul P. Maglio, Daniel C. Kellem
1994	J	`jnl`	On Distinguishing Epistemic from Pragmatic Action. Cogn. Sci. David Kirsh, Paul P. Maglio
1989	—	`conf`	Approximating Learned Search Control Knowledge. ML Melissa P. Chase, Monte Zweben, Richard L. Piazza, John D. Burger, Paul P. Maglio, Haym Hirsh