Olaf Reinhold

38 papers B 5C 1Journal 4Unranked 28
YearRankTypeTitle / Venue / Authors
2025 — conf
Effects and challenges of Governance, Lean Healthcare and Digital Transformation in Outpatient Management: An integrative review.
FedCSIS (Communication Papers)
Lucas Beckman, Cristiana Fernandes De Muylder, Olaf Reinhold
2025 C conf
Hybrid Approaches for Pneumonia Detection in X-rays: Combining CNNs and ML Classifiers.
FedCSIS
Gabriele De Sousa Araújo, Omar Andrés Carmona Cortes, Olaf Reinhold, Fábio M. F. Lobato
2025 — conf
Tools for Implementing Social Innovation in the Circular Economy: Learnings from the CSS Boost project.
FedCSIS (Communication Papers)
Cristina Alejandra Barahona Cabrera, Olaf Reinhold
2024 — conf
Complaint Analysis in Fintech Domain: A Case Study in Brazilian Brokerage Firms.
WI/IAT
Matheus L. Couto, Pedro Henrique Costa Menezes, Olaf Reinhold, Ricardo M. Marcacini, Antônio F. L. Jacob, Fábio M. F. Lobato
2023 J jnl
Design options for smart services in energy communities: a multi-criteria mapping analysis among stakeholders.
Int. J. Serv. Technol. Manag.
Julio A. N. Viana, Rainer Alt, Olaf Reinhold
2023 — conf
How Integrated Social CRM Affects Business Success: Learnings from a Literature Analysis.
WI/IAT
Max Gräser, Connor Harris, Rainer Alt, Olaf Reinhold
2023 — conf
Managing Customer Data in Data-driven Service Innovation: A Framework of Data Principles.
Wirtschaftsinformatik
Katharina Blöcher, Olaf Reinhold, Rainer Alt
2022 — conf
Artificial Intelligence, Blockchain, Big Data Analytics, Machine Learning and Data Mining in Traditional CRM and Social CRM: A Critical Review.
WI/IAT
Georgios Lampropoulos, Kerstin V. Siakas, Julio A. N. Viana, Olaf Reinhold
2022 — conf
Ethical Issues in Social CRM: a Literature Review.
WI/IAT
Julio A. N. Viana, Eric Scisly, Olaf Reinhold
2022 — conf
Social CRM to Reduce Perceived Risks in Online Purchase Behavior.
WI/IAT
Dayse Liz Das Graças Conceição, Julio A. N. Viana, Cristiana Fernandes De Muylder, Olaf Reinhold, Rainer Alt
2021 — conf
Gaining Insights on Student Satisfaction by Applying Social CRM Techniques for Higher Education Institutions.
BIS (Workshops)
Gustavo Nogueira de Sousa, Fábio M. F. Lobato, Julio A. N. Viana, Olaf Reinhold
2021 — conf
Smart Services for Energy Communities: Insights on Options and Priorities from a Multicriteria Mapping Study in Germany.
Bled eConference
Julio Augusto Nogueira Viana, Rainer Alt, Olaf Reinhold
2021 — conf
Understanding Customer-Induced Orchestration of Services: A Review of Drivers and Concepts.
BIS (Workshops)
Julio A. N. Viana, Rainer Alt, Olaf Reinhold
2020 J jnl
A literature review of the current applications of machine learning and their practical implications.
Web Intell.
Beatriz Nery Rodrigues Chagas, Julio A. N. Viana, Olaf Reinhold, Fábio Manoel França Lobato, Antônio Fernando Lavareda Jacob Jr., Rainer Alt
2020 — conf
Outsourcing of Social CRM Services in German SMEs.
BIS (Workshops)
Julio A. N. Viana, Maarten van der Zandt, Olaf Reinhold, Rainer Alt
2020 — conf
Social CRM Tools: A Systematic Mapping Study.
BIS (Workshops)
Jorge L. F. Silva Junior, Julio A. N. Viana, Olaf Reinhold, Antônio F. L. Jacob, Rainer Alt, Fábio M. F. Lobato
2019 — conf
Social CRM Services in Digital Marketing Agencies: A Preliminary Study on Service Offerings in Germany.
BIS (Workshops)
Julio Augusto Nogueira Viana, Maarten van der Zandt, Olaf Reinhold, Rainer Alt
2019 — conf
The Role of Cross-Domain Use Cases in IoT - A Case Analysis.
HICSS
Sebastian Bär, Olaf Reinhold, Rainer Alt
2019 — conf
The Role of Social CRM in Social Information Systems: Findings from Four Case Studies.
HICSS
Olaf Reinhold, Rainer Alt
2018 — conf
A Semantic BI Process for Detecting and Analyzing Mentions of Interest for a Domain in Tweets.
WebMedia
Vilmar César Pereira Júnior, Renato Fileto, Willian Santos de Souza, Matthias Wittwer, Olaf Reinhold, Rainer Alt
2018 B conf
Current Applications of Machine Learning Techniques in CRM: A Literature Review and Practical Implications.
WI
Beatriz Nery Rodrigues Chagas, Julio Augusto Nogueira Viana, Olaf Reinhold, Fábio Manoel França Lobato, Antônio Fernando Lavareda Jacob Jr., Rainer Alt
2018 B conf
Social CRM from the Customer Perspective: A Preliminary Analysis of Differences between Brazilian and German Users.
WI
Julio A. N. Viana, Richard Stüber, Olaf Reinhold, Rainer Alt
2018 B conf
Social CRM in Digital Marketing Agencies: An Extensive Classification of Services.
WI
Gabriela M. Barata, Julio A. N. Viana, Olaf Reinhold, Fábio Manoel França Lobato, Rainer Alt
2017 B conf
Capturing customer context from social media: mapping social media API and CRM profile data.
WI
Matthias Wittwer, Olaf Reinhold, Rainer Alt
2017 — conf
Customer Context and Social CRM: A Literature Review and Research Agenda.
Bled eConference
Matthias Wittwer, Olaf Reinhold, Rainer Alt
2017 B conf
Improving relationship management in universities with sentiment analysis and topic modeling of social media channels: learnings from UFPA.
WI
Douglas Cirqueira, Márcia Pinheiro, Thaís Braga, Antônio Fernando Lavareda Jacob Jr., Olaf Reinhold, Rainer Alt, Ádamo L. de Santana
2016 — conf
Exploring Context from the Consumer Perspective: Insights from eBusiness and Health Care.
BIS (Workshops)
Olaf Reinhold, Matthias Wittwer, Rainer Alt, Toralf Kirsten, Wieland Kiess
2016 — conf
Privacy Awareness in Mobile Business: How Mobile OS and Apps Support Transparency in the Use of Personal Data.
Bled eConference
Mattis Hartwig, Olaf Reinhold, Rainer Alt
2016 — conf
Social CRM: Biggest Challenges to Make it Work in the Real World.
BIS (Workshops)
Fábio Manoel França Lobato, Márcia Pinheiro, Antônio Fernando Lavareda Jacob Jr., Olaf Reinhold, Ádamo L. de Santana
2016 — conf
Social Media Analytics Using Business Intelligence and Social Media Tools - Differences and Implications.
BIS (Workshops)
Matthias Wittwer, Olaf Reinhold, Rainer Alt, Finn Jessen, Richard Stüber
2016 — conf
Social Media Analytics in Social CRM - Towards a Research Agenda.
Bled eConference
Matthias Wittwer, Olaf Reinhold, Rainer Alt
2013 — conf
How Companies are Implementing Social Customer Relationship Management: Insights From Two Case Studies.
Bled eConference
Olaf Reinhold, Rainer Alt
2012 J jnl
Social Customer Relationship Management (Social CRM) - Application and Technology.
Bus. Inf. Syst. Eng.
Rainer Alt, Olaf Reinhold
2012 — conf
Social Customer Relationship Management: State of the Art and Learnings from Current Projects.
Bled eConference
Olaf Reinhold, Rainer Alt
2012 J jnl
Social-Customer-Relationship-Management (Social-CRM) - Anwendung und Technologie.
Wirtschaftsinf.
Rainer Alt, Olaf Reinhold
2011 — conf
Analytical Social CRM: Concept and Tool Support.
Bled eConference
Olaf Reinhold, Rainer Alt
2009 — conf
Enhancing Collaborative CRM with Mobile Technologies.
Bled eConference
Olaf Reinhold, Rainer Alt
2008 — conf
Usability of CRM Systems as Collaboration Infrastructures in Business Networks.
Bled eConference
Olaf Reinhold, Rainer Alt