Nguyen Anh Khoa Dam

18 papers B 1Journal 3Unranked 14
YearRankTypeTitle / Venue / Authors
2024 J jnl
Applying customer intelligence in marketing: a holistic approach.
Int. J. Appl. Decis. Sci.
Nguyen Anh Khoa Dam, Thang Le Dinh, William Menvielle
2023 — conf
Context-Aware Service Modelling: A Knowledge-Centric Framework.
AMCIS
Thang Le Dinh, My Hang Vu Thi, Nguyen Anh Khoa Dam, Jolita Ralyté
2023 — conf
Context-aware Knowledge-based Systems: A Literature Review.
HICSS
My Hang Vu Thi, Thang Le Dinh, Nguyen Anh Khoa Dam, Cuong Pham-Nguyen
2023 — conf
The Implementation of Integrated Multichannel Services in the Hospitality Sector in Vietnam.
IESS
Thi Khue Thu Ngo, Phuong Thao Nguyen, Thang Le Dinh, Nguyen Anh Khoa Dam
2022 — conf
From Customer Data to Smart Customer Data: The Smart Data Transformation Process.
IESS
Thang Le Dinh, Nguyen Anh Khoa Dam, Nam Nguyen Chan, My Hang Vu Thi, Cuong Pham-Nguyen
2022 J jnl
The Quest for Customer Intelligence to Support Marketing Decisions: A Knowledge-Based Framework.
Vietnam. J. Comput. Sci.
Nguyen Anh Khoa Dam, Thang Le Dinh, William Menvielle
2022 — conf
Towards Knowledge-based Smart Service Systems: The Case of a Recommender System for a Cultural Organization.
IESS
Thang Le Dinh, Nguyen Anh Khoa Dam, Gia Huan Ho
2022 — conf
Trivi: A Conceptual Framework for Customer Intelligence Systems for Small and Medium-sized Enterprises.
PACIS
Thang Le Dinh, My Hang Vu Thi, Nguyen Anh Khoa Dam, Nam Nguyen Chan
2021 — conf
A Service Science Perspective on Resilience of Service Organisations.
IESS
Thang Le Dinh, Thanh Thoa Pham Thi, Nguyen Anh Khoa Dam, William Menvielle
2021 — conf
Design and deployment of a customer journey management system: the CJMA approach.
ICFNDS
Nam Nguyen Chan, Duc Loc Nguyen Vo, Cuong Pham-Nguyen, Thang Le Dinh, Nguyen Anh Khoa Dam, Thanh Thoa Pham Thi, My Hang Vu Thi
2021 B conf
Key Aspects of Customer Intelligence in the Era of Massive Data.
ACIIDS
Nguyen Anh Khoa Dam, Thang Le Dinh, William Menvielle
2021 — conf
Key Performance Indicators for Crisis-Ready Organizations in the Era of Massive Data: The Case of the Cultural Sector.
AMCIS
Nguyen Anh Khoa Dam, Thang Le Dinh
2021 — conf
Smart Data as a Service.
IESS
Thang Le Dinh, Nguyen Anh Khoa Dam
2021 — conf
Towards Smart Customer Knowledge Management Systems.
ICCCI (CCIS Volume)
Thang Le Dinh, Nguyen Anh Khoa Dam
2021 J jnl
Towards a Conceptual Framework for Customer Intelligence in the Era of Big Data.
Int. J. Intell. Inf. Technol.
Nguyen Anh Khoa Dam, Thang Le Dinh, William Menvielle
2020 — conf
A Literature Review of Recommender Systems for the Cultural Sector.
ICEIS (1)
Nguyen Anh Khoa Dam, Thang Le Dinh
2020 — conf
A Service-based Model for Customer Intelligence in the Age of Big Data.
AMCIS
Nguyen Anh Khoa Dam, Thang Le Dinh, William Menvielle
2020 — conf
Customer Co-creation through the Lens of Service-dominant Logic: A literature Review.
AMCIS
Nguyen Anh Khoa Dam, Thang Le Dinh, William Menvielle