Mor Armony

24 papers Journal 24
YearRankTypeTitle / Venue / Authors
2026 J jnl
Hospital vs. Home Care: Trading off Predischarge and Postdischarge Infection and Mortality Risks.
Manuf. Serv. Oper. Manag.
Mor Armony, Galit B. Yom-Tov
2024 J jnl
Queue Configurations and Operational Performance: An Interplay Between Customer Ownership and Queue Length Awareness.
Manuf. Serv. Oper. Manag.
Hummy Song, Mor Armony, Guillaume Roels
2021 J jnl
Pooling Queues with Strategic Servers: The Effects of Customer Ownership.
Oper. Res.
Mor Armony, Guillaume Roels, Hummy Song
2021 J jnl
The Interplay Between Online Reviews and Physician Demand: An Empirical Investigation.
Manag. Sci.
Yuqian Xu, Mor Armony, Anindya Ghose
2019 J jnl
Asymptotically Optimal Appointment Schedules.
Math. Oper. Res.
Mor Armony, Rami Atar, Harsha Honnappa
2019 J jnl
Exact analysis for multiserver queueing systems with cross selling.
Ann. Oper. Res.
Mor Armony, Efrat Perel, Nir Perel, Uri Yechiali
2017 J jnl
Does the Past Predict the Future? The Case of Delay Announcements in Service Systems.
Manag. Sci.
Rouba Ibrahim, Mor Armony, Achal Bassamboo
2017 J jnl
Joint Panel Sizing and Appointment Scheduling in Outpatient Care.
Manag. Sci.
Christos Zacharias, Mor Armony
2016 J jnl
Maximum weight matching with hysteresis in overloaded queues with setups.
Queueing Syst. Theory Appl.
Carri W. Chan, Mor Armony, Nicholas Bambos
2013 J jnl
Blind Fair Routing in Large-Scale Service Systems with Heterogeneous Customers and Servers.
Oper. Res.
Amy R. Ward, Mor Armony
2011 J jnl
Routing and Staffing in Large-Scale Service Systems: The Case of Homogeneous Impatient Customers and Heterogeneous Servers.
Oper. Res.
Mor Armony, Avishai Mandelbaum
2010 J jnl
Fair Dynamic Routing in Large-Scale Heterogeneous-Server Systems.
Oper. Res.
Mor Armony, Amy R. Ward
2010 J jnl
When Promotions Meet Operations: Cross-Selling and Its Effect on Call Center Performance.
Manuf. Serv. Oper. Manag.
Mor Armony, Itai Gurvich
2009 J jnl
Cross-Selling in a Call Center with a Heterogeneous Customer Population.
Oper. Res.
Itay Gurvich, Mor Armony, Constantinos Maglaras
2009 J jnl
Sensitivity of Optimal Capacity to Customer Impatience in an Unobservable M/M/S Queue (Why You Shouldn't Shout at the DMV).
Manuf. Serv. Oper. Manag.
Mor Armony, Erica L. Plambeck, Sridhar Seshadri
2009 J jnl
The Impact of Delay Announcements in Many-Server Queues with Abandonment.
Oper. Res.
Mor Armony, Nahum Shimkin, Ward Whitt
2008 J jnl
Service-Level Differentiation in Call Centers with Fully Flexible Servers.
Manag. Sci.
Itay Gurvich, Mor Armony, Avishai Mandelbaum
2005 J jnl
Dynamic Routing in Large-Scale Service Systems with Heterogeneous Servers.
Queueing Syst. Theory Appl.
Mor Armony
2005 J jnl
The Impact of Duplicate Orders on Demand Estimation and Capacity Investment.
Manag. Sci.
Mor Armony, Erica L. Plambeck
2004 J jnl
Contact Centers with a Call-Back Option and Real-Time Delay Information.
Oper. Res.
Mor Armony, Constantinos Maglaras
2004 J jnl
On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules, and System Design.
Oper. Res.
Mor Armony, Constantinos Maglaras
2003 J jnl
Price and delay competition between two service providers.
Eur. J. Oper. Res.
Mor Armony, Moshe Haviv
2003 J jnl
Queueing Dynamics and Maximal Throughput Scheduling in Switched Processing Systems.
Queueing Syst. Theory Appl.
Mor Armony, Nicholas Bambos
2000 J jnl
Design of Stacked Self-Healing Rings Using a Genetic Algorithm.
J. Heuristics
Mor Armony, John G. Klincewicz, Hanan Luss, Moshe B. Rosenwein