Melissa J. Buco

19 papers A* 1A 1B 3C 1Journal 3Unranked 10
YearRankTypeTitle / Venue / Authors
2012 B conf
Effort instrumentation and management in service delivery environments.
CNSM
Melissa J. Buco, Daniela Rosu, Dikran S. Meliksetian, Frederick Wu, Nikos Anerousis
2010 B conf
Dispatch tooling for global service delivery.
CNSM
David Loewenstern, Melissa J. Buco, Yixin Diao, Heiko Ludwig, Christopher Ward
2010 — conf
Managing Process Assets in a Global IT Service Delivery Environment.
Business Process Management Workshops
Melissa J. Buco, Hani Jamjoom, Tom Parsons, Scott Schorno
2010 — conf
Quality of IT service delivery - Analysis and framework for human error prevention.
SOCA
Larisa Shwartz, Daniela Rosu, David Loewenstern, Melissa J. Buco, Shang Guo, Rafael Lavrado, Manish Gupta, Pradipta De, Venkateswara Reddy Madduri, Jai K. Singh
2009 J jnl
Crowdsourcing and service delivery.
IBM J. Res. Dev.
Hani Jamjoom, Huiming Qu, Melissa J. Buco, Milton Hernandez, Debanjan Saha, Mahmoud Naghshineh
2009 — conf
Social Computing and Governance in an Enterprise Service for Managing Business Processes.
SERVICES II
Melissa J. Buco, Hani Jamjoom, Mark Podlaseck, Huiming Qu
2008 B conf
Decomposition of IT service processes and alternative service identification using ontologies.
NOMS
Christian Bartsch, Larisa Shwartz, Christopher Ward, Genady Grabarnik, Melissa J. Buco
2007 — conf
IT Service Management Automation - An Automation Centric Approach Leveraging Configuration Control, Audit Verification and Process Analytics.
DSOM
Naga Ayachitula, Melissa J. Buco, Yixin Diao, Bradford Fisher, David Loewenstern, Christopher Ward
2007 — conf
IT Service Provider's Multi-Customer and Multi-Tenant Environments.
CEC/EEE
Larisa Shwartz, Naga Ayachitula, Melissa J. Buco, Genady Grabarnik, Maheswaran Surendra, Christopher Ward, Steve Weinberger
2007 — conf
IT service management automation - A hybrid methodology to integrate and orchestrate collaborative human centric and automation centric workflows.
IEEE SCC
Naga Ayachitula, Melissa J. Buco, Yixin Diao, Maheswaran Surendra, Raju Pavuluri, Larisa Shwartz, Christopher Ward
2007 J jnl
Integrated change and configuration management.
IBM Syst. J.
Christopher Ward, Vijay Aggarwal, Melissa J. Buco, Emi Olsson, Steve Weinberger
2007 — conf
Service Provider Considerations for IT Service Management.
Integrated Network Management
Larisa Shwartz, Naga Ayachitula, Melissa J. Buco, Maheswaran Surendra, Christopher Ward, Steve Weinberger
2005 A conf
Fresco: A Web Services based Framework for Configuring Extensible SLA Management Systems.
ICWS
Christopher Ward, Melissa J. Buco, Rong N. Chang, Laura Z. Luan, Edward So, Chunqiang Tang
2005 A* conf
Low traffic overlay networks with large routing tables.
SIGMETRICS
Chunqiang Tang, Melissa J. Buco, Rong N. Chang, Sandhya Dwarkadas, Laura Z. Luan, Edward So, Christopher Ward
2005 — conf
PEM: A Framework Enabling Continual Optimization of Workflow Process Executions Based upon Business Value Metrics.
IEEE SCC
Melissa J. Buco, Rong N. Chang, Laura Z. Luan, Edward So, Chunqiang Tang, Christopher Ward
2004 — conf
Integration and Exploitation of SLA Management Data using the DIRECT Metadata Management Framework.
CCCT (2)
Christopher Ward, Nianhua Li, Melissa J. Buco, Rong N. Chang, Laura Z. Luan
2004 J jnl
Utility computing SLA management based upon business objectives.
IBM Syst. J.
Melissa J. Buco, Rong N. Chang, Laura Z. Luan, Christopher Ward, Joel L. Wolf, Philip S. Yu
2003 C conf
Managing eBusiness on Demand SLA Contracts in Business Terms Using the Cross-SLA Execution Manager SAM.
ISADS
Melissa J. Buco, Rong N. Chang, Laura Z. Luan, Christopher Ward, Joel L. Wolf, Philip S. Yu, Tevfik Kosar, Syed Umair Ahmed Shah
2002 — conf
A Generic SLA Semantic Model for the Execution Management of E-business Outsourcing Contracts.
EC-Web
Christopher Ward, Melissa J. Buco, Rong N. Chang, Laura Z. Luan