Mathis Poser

17 papers C 3Journal 3Unranked 10
YearRankTypeTitle / Venue / Authors
2024 C conf
Cognitive Load Theory Approach to Hybrid Intelligence: Tackling the Dual Aim of Task Performance and Learning.
ICIS
Eva A. C. Bittner, Sarah Oeste-Reiß, Rosemarie Kirmse, Mathis Poser, Christina Wiethof
2023 J jnl
A system for Human-AI collaboration for Online Customer Support.
CoRR
Debayan Banerjee, Mathis Poser, Christina Wiethof, Varun Shankar Subramanian, Richard Paucar, Eva A. C. Bittner, Chris Biemann
2023 J jnl
Enhancing conversational agents for successful operation: A multi-perspective evaluation approach for continuous improvement.
Electron. Mark.
Tom Lewandowski, Emir Kucevic, Stephan Leible, Mathis Poser, Tilo Böhmann
2023 — —
Hybrid Service Delivery - Purposeful Integration and Design of Artificial Intelligence for the Automation and Augmentation of Online Service Encounters
Mathis Poser
2023 — conf
Leveraging the Potential of Conversational Agents: Quality Criteria for the Continuous Evaluation and Improvement.
HICSS
Tom Lewandowski, Mathis Poser, Emir Kucevic, Marvin Heuer, Jannis Hellmich, Michael Raykhlin, Stefan Blum, Tilo Böhmann
2023 — conf
May the Guide Be With You: CA-facilitated Information Elicitation to Prevent Service Failure.
ECIS
Mathis Poser, Hauke K. Hörhold, Eva A. C. Bittner
2022 J jnl
Design and Evaluation of a Conversational Agent for Facilitating Idea Generation in Organizational Innovation Processes.
Inf. Syst. Frontiers
Mathis Poser, Gerrit C. Küstermann, Navid Tavanapour, Eva A. C. Bittner
2022 — conf
Design and Evaluation of an Employee-Facing Conversational Agent in Online Customer Service.
PACIS
Christina Wiethof, Mathis Poser, Eva A. C. Bittner
2022 — conf
Don't Throw It Over the Fence! Toward Effective Handover from Conversational Agents to Service Employees.
HCI (3)
Mathis Poser, Talissa Hackbarth, Eva A. C. Bittner
2022 C conf
ICT-enabled job crafting: How Business Unit Developers use Low-code Development Platforms to craft jobs.
ICIS
Mahei Manhai Li, Christoph Peters, Mathis Poser, Karen Eilers, Edona Elshan
2022 — conf
Integration of AI into Customer Service: A Taxonomy to Inform Design Decisions.
ECIS
Mathis Poser, Christina Wiethof, Eva A. C. Bittner
2022 — conf
Let's Team Up with AI! Toward a Hybrid Intelligence System for Online Customer Service.
DESRIST
Mathis Poser, Christina Wiethof, Debayan Banerjee, Varun Shankar Subramanian, Richard Paucar, Eva A. C. Bittner
2021 C conf
(Re)Designing IT Support: How Embedded and Conversational AI Can Augment Technical Support Work.
ICIS
Mathis Poser, Eva A. C. Bittner
2021 — conf
Hybrid Service Recovery: Design for Seamless Inquiry Handovers between Conversational Agents and Human Service Agents.
HICSS
Mathis Poser, Sukhpreet Singh, Eva A. C. Bittner
2020 — conf
Hybrid Teamwork: Consideration of Teamwork Concepts to Reach Naturalistic Interaction between Humans and Conversational Agents.
Wirtschaftsinformatik (Zentrale Tracks)
Mathis Poser, Eva A. C. Bittner
2019 — conf
Citizen E-Participation: Bringing the "E" to Facilitated Workshops.
HICSS
Mathis Poser, Gerrit C. Küstermann, Eva A. C. Bittner
2019 — conf
Supporting the Idea Generation Process in Citizen Participation - toward an Interactive System with a Conversational Agent as Facilitator.
ECIS
Navid Tavanapour, Mathis Poser, Eva A. C. Bittner