Marko Jäntti

31 papers B 11C 3Misc 6Journal 3Unranked 8
YearRankTypeTitle / Venue / Authors
2026 J jnl
Exploring quality aspects of customer self-service in IT service provision: A case study.
J. Syst. Softw.
Marko Jäntti, Henri Lindström
2024 Misc conf
Improving the Quality of Self-service in an IT Service Provider Organization: A Case Study.
QUATIC
Marko Jäntti, Henri Lindström
2024 J jnl
Quality aspects of digital forest service management: a case study.
Softw. Qual. J.
Marko Jäntti, Markus Aho
2023 Misc conf
Continual Service Improvement: A Systematic Literature Review.
QUATIC
Sanna Heikkinen, Marko Jäntti, Markku Tukiainen
2022 Misc conf
Improving the Quality of ICT and Forestry Service Processes with Digital Service Management Approach: A Case Study on Forestry Liquids.
QUATIC
Marko Jäntti, Markus Aho
2020 Misc conf
Applying Continual Service Improvement Practices to Study Quality of Healthcare Information System Services: A Case Study.
QUATIC
Sanna Heikkinen, Marko Jäntti, Kaija Saranto
2020 — conf
Studying Data Privacy Management in Small and Medium-Sized IT Companies.
IIT
Marko Jäntti
2019 Misc conf
Studying Continual Service Improvement and Monitoring the Quality of ITSM.
QUATIC
Sanna Heikkinen, Marko Jäntti
2017 — conf
Data Protection & Security Challenges in Digital & IT Services: A Case Study.
ICCA
Mehdi Panjwani, Marko Jäntti
2016 J jnl
Defining the relationships between IT service management and IT service governance.
Inf. Technol. Manag.
Marko Jäntti, Virpi Hotti
2016 Misc conf
IT Service Management from a Perspective of Small and Medium Sized Companies.
QUATIC
Mehdi Panjwani, Marko Jäntti, Juuso Sormunen
2015 B conf
A Case Study on Improvement of Incident Investigation Process.
EuroSPI
Kari Saarelainen, Marko Jäntti
2013 C conf
Exploring the Impact of IT Service Management Process Improvement Initiatives: A Case Study Approach.
SPICE
Marko Jäntti, Terry Rout, Lian Wen, Sanna Heikkinen, Aileen Cater-Steel
2013 B conf
Improving IT Service Operation Processes.
PROFES
Marko Jäntti, Terry Rout
2012 B conf
Establishing a Continual Service Improvement Model: A Case Study.
EuroSPI
Sanna Heikkinen, Marko Jäntti
2012 — conf
Identifying IT Service Management Challenges: A Case Study in Two IT Service Provider Companies.
DEXA Workshops
Sanna Heikkinen, Marko Jäntti
2012 B conf
Improving IT Service Desk and Service Management Processes in Finnish Tax Administration: A Case Study on Service Engineering.
PROFES
Marko Jäntti
2012 — conf
Improving Service Level Management Practices: A Case Study in an IT Service Provider Organization.
IIAI-AAI
Marko Jäntti, Antti Suhonen
2011 — conf
Improving Incident Management Processes in Two IT Service Provider Companies.
DEXA Workshops
Marko Jäntti
2011 B conf
Improving the Deployment of IT Service Management Processes: A Case Study.
EuroSPI
Marko Jäntti, Julia Järvinen
2010 — conf
Identifying Knowledge Management Challenges in a Service Desk: A Case Study.
eKNOW
Marko Jäntti, Jaakko Kalliokoski
2010 C conf
Implementing an ITIL-Based IT Service Management Measurement System.
ICDS
Antti Lahtela, Marko Jäntti, Jukka Kaukola
2010 B conf
Improving IT Service Management Processes: A Case Study on IT Service Support.
EuroSPI
Antti Lahtela, Marko Jäntti
2010 C conf
Improving Release and Patch Management Processes: An Empirical Case Study on Process Challenges.
ICSEA
Hanna-Miina Sihvonen, Marko Jäntti
2009 — conf
Defining Requirements for an Incident Management System: A Case Study.
ICONS
Marko Jäntti
2009 — conf
Knowledge Management Challenges in Customer Support: A Case Study.
eKNOW
Marko Jäntti, Kirsi Tanskanen, Jukka Kaukola
2009 B conf
Lessons Learnt from the Improvement of Customer Support Processes: A Case Study on Incident Management.
PROFES
Marko Jäntti
2008 B conf
Improving Customer Support Processes: A Case Study.
PROFES
Marko Jäntti, Niko Pylkkänen
2007 B conf
Improving the Problem Management Process from Knowledge Management Perspective.
PROFES
Marko Jäntti, Aki Miettinen, Niko Pylkkänen, Tommi Kainulainen
2006 B conf
Difficulties in Establishing a Defect Management Process: A Case Study.
PROFES
Marko Jäntti, Tanja Toroi, Anne Eerola
2006 B conf
Improving the Software Problem Management Process: A Case Study.
EuroSPI
Marko Jäntti, Kari Kinnunen