Marita Skjuve

16 papers A* 1Misc 1Journal 7Unranked 7
YearRankTypeTitle / Venue / Authors
2025 J jnl
Understanding model power in social AI.
AI Soc.
Petter Bae Brandtzaeg, Marita Skjuve, Asbjørn Følstad
2024 — conf
LLM-Powered Conversational AI in Customer Service: Users' Expectations and Anticipated Use.
CONVERSATIONS
Anna Grøndahl Larsen, Marita Skjuve, Knut Kvale, Asbjørn Følstad
2024 J jnl
Why do people use ChatGPT? Exploring user motivations for generative conversational AI.
First Monday
Marita Skjuve, Petter Bae Brandtzaeg, Asbjørn Følstad
2023 J jnl
A Longitudinal Study of Self-Disclosure in Human-Chatbot Relationships.
Interact. Comput.
Marita Skjuve, Asbjørn Følstad, Petter Bae Brandtzæg
2023 J jnl
Involving users in the development of a modeling language for customer journeys.
Softw. Syst. Model.
Ragnhild Halvorsrud, Odnan Ref Sanchez, Costas Boletsis, Marita Skjuve
2023 — conf
The User Experience of ChatGPT: Findings from a Questionnaire Study of Early Users.
CUI
Marita Skjuve, Asbjørn Følstad, Petter Bae Brandtzaeg
2022 J jnl
A longitudinal study of human-chatbot relationships.
Int. J. Hum. Comput. Stud.
Marita Skjuve, Asbjørn Følstad, Knut Inge Fostervold, Petter Bae Brandtzaeg
2021 J jnl
My Chatbot Companion - a Study of Human-Chatbot Relationships.
Int. J. Hum. Comput. Stud.
Marita Skjuve, Asbjørn Følstad, Knut Inge Fostervold, Petter Bae Brandtzaeg
2021 A* conf
When the Social Becomes Non-Human: Young People's Perception of Social Support in Chatbots.
CHI
Petter Bae Brandtzæg, Marita Skjuve, Kim Kristoffer Dysthe, Asbjørn Følstad
2019 — conf
Chatbots for customer service: user experience and motivation.
CUI
Asbjørn Følstad, Marita Skjuve
2019 J jnl
Facebook Live: A Mixed-Methods Approach to Explore Individual Live Streaming Practices and Motivations on Facebook.
Interact. Comput.
Marita Skjuve, Petter Bae Brandtzæg
2018 Misc conf
Customer journey heatmaps: a wake-up call.
NordiCHI
Roger von Zernichow, Marita Skjuve, Ragnhild Halvorsrud
2018 — conf
Different Chatbots for Different Purposes: Towards a Typology of Chatbots to Understand Interaction Design.
INSCI Workshops
Asbjørn Følstad, Marita Skjuve, Petter Bae Brandtzæg
2018 — conf
Measuring User Experience in Chatbots: An Approach to Interpersonal Communication Competence.
INSCI Workshops
Marita Skjuve, Petter Bae Brandtzaeg
2018 — conf
Sharing economy services as human-machine networks: implications for policy making.
DG.O
Asbjørn Følstad, Marita Skjuve, Ida Maria Haugstveit, Till C. Lech
2018 — conf
Supporting Collaboration in Human-Machine Crisis Management Networks.
HCI (2)
Ida Maria Haugstveit, Marita Skjuve