Knut Kvale - RankMe

22 papers A 3B 1Misc 2Journal 2Unranked 14

Year	Rank	Type	Title / Venue / Authors
2025	—	`conf`	Adding Metadata to Existing Parliamentary Speech Corpus. NoDaLiDa/Baltic-HLT Phoebe Parsons, Per Erik Solberg, Knut Kvale, Torbjørn Svendsen, Giampiero Salvi
2025	J	`jnl`	Conversation logs as a source of insight: predicting user satisfaction for customer service chatbots. Qual. User Exp. Fehime Ceren Ay, Eleonora Freddi, Asbjørn Følstad, Stig Hodnebrog, Knut Kvale, Olav Alexander Sell, Simen Ulsaker
2025	A	`conf`	Effects of Prosodic Information on Dialect Classification Using Whisper Features. INTERSPEECH Phoebe Parsons, Heming Strømholt Bremnes, Knut Kvale, Torbjørn Svendsen, Giampiero Salvi
2025	—	`conf`	Match 'em: Multi-Tiered Alignment for Error Analysis in ASR. NoDaLiDa/Baltic-HLT Phoebe Parsons, Knut Kvale, Torbjørn Svendsen, Giampiero Salvi
2024	—	`conf`	LLM-Powered Conversational AI in Customer Service: Users' Expectations and Anticipated Use. CONVERSATIONS Anna Grøndahl Larsen, Marita Skjuve, Knut Kvale, Asbjørn Følstad
2023	—	`conf`	A character-based analysis of impacts of dialects on end-to-end Norwegian ASR. NoDaLiDa Phoebe Parsons, Knut Kvale, Torbjørn Svendsen, Giampiero Salvi
2021	—	`conf`	How Can a Service Provider Utilize Process Mining on Customer Journeys to Gain Actionable Insights for Service Delivery Improvements? BPM Industry Forum Mathias Hansson, Kristin Angel, Felix Mannhardt, Knut Kvale
2020	—	`conf`	Understanding the User Experience of Customer Service Chatbots: What Can We Learn from Customer Satisfaction Surveys? CONVERSATIONS Knut Kvale, Eleonora Freddi, Stig Hodnebrog, Olav Alexander Sell, Asbjørn Følstad
2019	—	`conf`	Improving Conversations: Lessons Learnt from Manual Analysis of Chatbot Dialogues. CONVERSATIONS Knut Kvale, Olav Alexander Sell, Stig Hodnebrog, Asbjørn Følstad
2016	J	`jnl`	Design Feedback From Users Through an Online Social Platform: Benefits and Limitations. Interact. Comput. Asbjørn Følstad, Ida Maria Haugstveit, Knut Kvale, Amela Karahasanovic
2014	Misc	`conf`	Customer support as a source of usability insight: why users call support after visiting self-service websites. NordiCHI Asbjørn Følstad, Knut Kvale, Ida Maria Haugstveit
2008	A	`conf`	How do the elderly talk to a natural language call routing system? INTERSPEECH Knut Kvale, Ragnhild Halvorsrud
2006	B	`conf`	KUNSTI - Knowledge Generation for Norwegian Language Technology. LREC Bente Maegaard, Jens Erik Fenstad, Lars Ahrenberg, Knut Kvale, Katarina Heimann Mühlenbock, Bernt-Erik Heid
2005	A	`conf`	A speech centric mobile multimodal service useful for dyslectics and aphasics. INTERSPEECH Knut Kvale, Narada D. Warakagoda
1998	—	`conf`	Dialect maps and dialect research; useful tools for automatic speech recognition? ICSLP Arne Kjell Foldvik, Knut Kvale
1997	—	`conf`	"four-and-twenty, twenty-four". what's in a number? EUROSPEECH Knut Kvale, Arne Kjell Foldvik
1997	Misc	`conf`	Improved automatic recognition of Norwegian natural numbers by incorporating phonetic knowledge. ICASSP Knut Kvale, Ingunn Amdal
1996	—	`conf`	Norwegian numerals: a challenge to automatic speech recognition. ICSLP Knut Kvale
1995	—	`conf`	EUROM - a spoken language resource for the EU - the SAM projects. EUROSPEECH Dominic S. F. Chan, Adrian Fourcin, Dafydd Gibbon, Björn Granström, Mark A. Huckvale, George Kokkinakis, Knut Kvale, Lori Lamel, Børge Lindberg, Asunción Moreno, Jiannis Mouropoulos, Francesco Senia, Isabel Trancoso, Corin 't Veld, Jerome Zeiliger
1994	—	`conf`	On the connection between manual segmentation conventions and "errors" made by automatic segmentation. ICSLP Knut Kvale
1992	—	`conf`	The multifarious r-sound. ICSLP Knut Kvale, Arne Kjell Foldvik
1990	—	`conf`	Automatic alignment of phonemic labels with continuous speech. ICSLP Torbjørn Svendsen, Knut Kvale