Julio A. N. Viana

12 papers B 2Journal 3Unranked 7
YearRankTypeTitle / Venue / Authors
2023 J jnl
Design options for smart services in energy communities: a multi-criteria mapping analysis among stakeholders.
Int. J. Serv. Technol. Manag.
Julio A. N. Viana, Rainer Alt, Olaf Reinhold
2022 — conf
Artificial Intelligence, Blockchain, Big Data Analytics, Machine Learning and Data Mining in Traditional CRM and Social CRM: A Critical Review.
WI/IAT
Georgios Lampropoulos, Kerstin V. Siakas, Julio A. N. Viana, Olaf Reinhold
2022 — conf
Ethical Issues in Social CRM: a Literature Review.
WI/IAT
Julio A. N. Viana, Eric Scisly, Olaf Reinhold
2022 — conf
Social CRM to Reduce Perceived Risks in Online Purchase Behavior.
WI/IAT
Dayse Liz Das Graças Conceição, Julio A. N. Viana, Cristiana Fernandes De Muylder, Olaf Reinhold, Rainer Alt
2021 — conf
Gaining Insights on Student Satisfaction by Applying Social CRM Techniques for Higher Education Institutions.
BIS (Workshops)
Gustavo Nogueira de Sousa, Fábio M. F. Lobato, Julio A. N. Viana, Olaf Reinhold
2021 — conf
Understanding Customer-Induced Orchestration of Services: A Review of Drivers and Concepts.
BIS (Workshops)
Julio A. N. Viana, Rainer Alt, Olaf Reinhold
2020 J jnl
A literature review of the current applications of machine learning and their practical implications.
Web Intell.
Beatriz Nery Rodrigues Chagas, Julio A. N. Viana, Olaf Reinhold, Fábio Manoel França Lobato, Antônio Fernando Lavareda Jacob Jr., Rainer Alt
2020 — conf
Outsourcing of Social CRM Services in German SMEs.
BIS (Workshops)
Julio A. N. Viana, Maarten van der Zandt, Olaf Reinhold, Rainer Alt
2020 — conf
Social CRM Tools: A Systematic Mapping Study.
BIS (Workshops)
Jorge L. F. Silva Junior, Julio A. N. Viana, Olaf Reinhold, Antônio F. L. Jacob, Rainer Alt, Fábio M. F. Lobato
2018 B conf
Social CRM from the Customer Perspective: A Preliminary Analysis of Differences between Brazilian and German Users.
WI
Julio A. N. Viana, Richard Stüber, Olaf Reinhold, Rainer Alt
2018 B conf
Social CRM in Digital Marketing Agencies: An Extensive Classification of Services.
WI
Gabriela M. Barata, Julio A. N. Viana, Olaf Reinhold, Fábio Manoel França Lobato, Rainer Alt
2015 J jnl
Designing innovative tools for improving literacy on intellectual property among SMEs.
Technol. Anal. Strateg. Manag.
Julio A. N. Viana, Lutz Maicher