Jens Mehmann

11 papers Journal 6Unranked 5

Year	Rank	Type	Title / Venue / Authors
2025	J	`jnl`	AI-Based Chatbots in Customer Service: A Task-Technology Fit (TTF) Model. Int. J. Serv. Sci. Manag. Eng. Technol. Martin Sonntag, Jens Mehmann, Frank Teuteberg
2025	J	`jnl`	Customer Service Ethics in the Metaverse: A Value-Sensitive Design Science Approach. Int. J. Hum. Comput. Interact. Martin Sonntag, Julian Schuir, Jens Mehmann, Frank Teuteberg
2024	J	`jnl`	Development and Evaluation of a Maturity Model for AI Deployment Capability of Manufacturing Companies. Inf. Syst. Manag. Martin Sonntag, Sebastian Mehmann, Jens Mehmann, Frank Teuteberg
2023	J	`jnl`	Deriving Trust-Supporting Design Knowledge for AI-Based Chatbots in Customer Service: A Use Case From the Automotive Industry. J. Organ. Comput. Electron. Commer. Martin Sonntag, Jens Mehmann, Frank Teuteberg
2023	J	`jnl`	Trust-Supporting Design Elements as Signals for AI-Based Chatbots in Customer Service: A Behavior-Based Explanatory Model. Int. J. Serv. Sci. Manag. Eng. Technol. Martin Sonntag, Jens Mehmann, Frank Teuteberg
2022	—	`conf`	AI-based Conversational Agents for Customer Service - A Study of Customer Service Representative' Perceptions Using TAM 2. Wirtschaftsinformatik Martin Sonntag, Jens Mehmann, Frank Teuteberg
2016	J	`jnl`	Process reengineering by using the 4PL approach: A case study on transportation processing in the agricultural bulk logistics sector. Bus. Process. Manag. J. Jens Mehmann, Frank Teuteberg
2015	—	`conf`	A Fourth Party Logistics Provider within an Inter-Organizational Network: An explorative Study with the Example of the Agricultural Bulk Logistics Industry. AMCIS Jens Mehmann, Frank Teuteberg
2015	—	`conf`	Adoption of Fourth Party Logistics in the Sector of German Agricultural Bulk Logistics - A Technology-Organization-Environment Framework Approach. Wirtschaftsinformatik Jens Mehmann
2014	—	`conf`	A Conceptual Framework of a Decision Support System for Operational Dispatching of Agricultural Bulk Goods - An Agent-Based Approach. MATES Jens Mehmann, Frank Teuteberg
2013	—	`conf`	Eine 4PL-Plattform zur Unterstützung der Nacherntelogistik - Eine Anforderungsanalyse. GIL Jahrestagung Jens Mehmann, Frank Teuteberg, Diethardt Freye