Heather A. Smith

60 papers C 1Journal 56Unranked 3
YearRankTypeTitle / Venue / Authors
2019 J jnl
Digital Transformation at Carestream Health.
MIS Q. Executive
Heather A. Smith, Richard T. Watson
2015 J jnl
The Jewel in the Crown - Enterprise Architecture at Chubb.
MIS Q. Executive
Heather A. Smith, Richard T. Watson
2014 J jnl
APC Forum: Agility Transformation at Verisk Analytics.
MIS Q. Executive
Madeline Weiss, Heather A. Smith
2013 J jnl
Restructuring Information Systems Following the Divestiture of Carestream Health.
MIS Q. Executive
Heather A. Smith, Richard T. Watson
2012 J jnl
Delivering an Effective Enterprise Architecture at Chubb Insurance.
MIS Q. Executive
Heather A. Smith, Richard T. Watson, Patrick Sullivan
2012 J jnl
Effective Application Maintenance.
Commun. Assoc. Inf. Syst.
James D. McKeen, Heather A. Smith
2011 J jnl
Creating IT Shared Services.
Commun. Assoc. Inf. Syst.
James D. McKeen, Heather A. Smith
2011 J jnl
Enabling Collaboration with IT.
Commun. Assoc. Inf. Syst.
Heather A. Smith, James D. McKeen
2011 J jnl
The Identity Management Challenge.
Commun. Assoc. Inf. Syst.
Heather A. Smith, James D. McKeen
2010 J jnl
Developments in Practice XXXIV: Application Portfolio Management.
Commun. Assoc. Inf. Syst.
James D. McKeen, Heather A. Smith
2010 J jnl
Developments in Practice XXXV: Building a Strong Relationship with the Business.
Commun. Assoc. Inf. Syst.
Heather A. Smith, James D. McKeen
2010 J jnl
Developments in Practice XXXVI: How to Talk So Business Will Listen ... And Listen So Business Will Talk.
Commun. Assoc. Inf. Syst.
Heather A. Smith, James D. McKeen
2010 J jnl
Developments in Practice XXXVII: Total Cost of Ownership.
Commun. Assoc. Inf. Syst.
James D. McKeen, Heather A. Smith
2010 J jnl
Investment Spend Optimization: A New Approach to IT Investment at BMO Financial Group.
MIS Q. Executive
Heather A. Smith, James D. McKeen, Cathryn Cranston, Michelle Benson
2009 J jnl
Developments in Practice XXXII: Successful Strategies for IT Staffing.
Commun. Assoc. Inf. Syst.
James D. McKeen, Heather A. Smith, Joyce Y. Jin
2009 J jnl
Developments in Practice XXXIII: A Holistic Approach to Managing IT-based Risk.
Commun. Assoc. Inf. Syst.
Heather A. Smith, James D. McKeen
2008 J jnl
Creating a Process-Centric Organization at FCC: SOA from the Top Down.
MIS Q. Executive
Heather A. Smith, James D. McKeen
2008 J jnl
Developments in Practice XXIX: The Emerging Role of the Enterprise Business Architect.
Commun. Assoc. Inf. Syst.
James D. McKeen, Heather A. Smith
2008 J jnl
Developments in Practice XXX: Master Data Management: Salvation Or Snake Oil?
Commun. Assoc. Inf. Syst.
Heather A. Smith, James D. McKeen
2008 J jnl
Developments in Practice XXXI: Social Computing: How Should It Be Managed?
Commun. Assoc. Inf. Syst.
Heather A. Smith, James D. McKeen
2007 J jnl
APC Forum: Leveraging Emerging Digital Technology at BP.
MIS Q. Executive
Madeline Weiss, Heather A. Smith
2007 J jnl
APC Forum: The U.S. Constitution as a Model for IT Governance.
MIS Q. Executive
Madeline Weiss, Heather A. Smith
2007 J jnl
Developments in Practice XXIV: Information Management: The Nexus of Business and IT.
Commun. Assoc. Inf. Syst.
James D. McKeen, Heather A. Smith
2007 J jnl
Developments in Practice XXV: Strategic Experimentation with IT.
Commun. Assoc. Inf. Syst.
James D. McKeen, Heather A. Smith
2007 J jnl
Developments in Practice XXVI: Social Networks: Knowledge Management's "Killer App"?
Commun. Assoc. Inf. Syst.
James D. McKeen, Heather A. Smith
2007 J jnl
Developments in Practice XXVII: Delivery IT Functions: A Decision Framework.
Commun. Assoc. Inf. Syst.
Heather A. Smith, James D. McKeen
2007 J jnl
Developments in Practice XXVIII: Managing Perceptions of IS.
Commun. Assoc. Inf. Syst.
Heather A. Smith, James D. McKeen, Satyendra Singh
2007 J jnl
Knowledge Management Research Initiatives in North America.
Ann. des Télécommunications
Suzanne Rivard, Heather A. Smith
2006 J jnl
Developments In Practice XXI: IT in the New World of Corporate Governance Reforms.
Commun. Assoc. Inf. Syst.
Heather A. Smith, James D. McKeen
2006 J jnl
Developments in Practice XXII: Expertise Location and Management: Hope or Hype?
Commun. Assoc. Inf. Syst.
Heather A. Smith, James D. McKeen
2006 J jnl
Developments in Practice XXIII: Creating and Evolving a Technology Roadmap.
Commun. Assoc. Inf. Syst.
James D. McKeen, Heather A. Smith
2006 J jnl
IT in 2010: The Next Frontier.
MIS Q. Executive
Heather A. Smith, James D. McKeen
2005 J jnl
Developments in Practice XIX: Building Better IT Leaders - From the Bottom Up.
Commun. Assoc. Inf. Syst.
Heather A. Smith, James D. McKeen
2005 J jnl
Developments in Practice XV: Information Delivery: IT's Evolving Role.
Commun. Assoc. Inf. Syst.
Heather A. Smith, James D. McKeen
2005 J jnl
Developments in Practice XVI: A Framework for Enhancing IT Capabilities.
Commun. Assoc. Inf. Syst.
James D. McKeen, Heather A. Smith, Satyendra Singh
2005 J jnl
Developments in Practice XVII: A Framework for KM Evaluation.
Commun. Assoc. Inf. Syst.
Heather A. Smith, James D. McKeen
2005 J jnl
Developments in Practice XVIII-Customer Knowledge Management: Adding Value for Our Customers.
Commun. Assoc. Inf. Syst.
Heather A. Smith, James D. McKeen
2005 J jnl
Developments in Practice XX - Digital Dashboards: Keep Your Eyes on the Road.
Commun. Assoc. Inf. Syst.
James D. McKeen, Heather A. Smith, Satyendra Singh
2004 J jnl
Developments in Practice XII: Knowledge-Enabling Business Processes.
Commun. Assoc. Inf. Syst.
Heather A. Smith, James D. McKeen
2004 J jnl
Developments in Practice XIII Electronic Communications: Strategies for Coping with the Deluge.
Commun. Assoc. Inf. Syst.
James D. McKeen, Heather A. Smith
2004 J jnl
Developments in Practice XIV: IT Sourcing - How Far Can You Go?
Commun. Assoc. Inf. Syst.
Heather A. Smith, James D. McKeen
2004 J jnl
Developments in Practice XIV: Marketing KM to the Organization.
Commun. Assoc. Inf. Syst.
Heather A. Smith, James D. McKeen
2003 J jnl
Developments in Practice IX: The Evolution of the KM Function.
Commun. Assoc. Inf. Syst.
Heather A. Smith, James D. McKeen
2003 J jnl
Developments in Practice VI: Riding the Wave: Discovering the Value of P2P Technologies.
Commun. Assoc. Inf. Syst.
Heather A. Smith, John Clippinger, Benn R. Konsynski
2003 J jnl
Developments in Practice VII: Developing and Delivering the IT Value Proposition.
Commun. Assoc. Inf. Syst.
Heather A. Smith, James D. McKeen
2003 J jnl
Developments in Practice VIII: Enterprise Content Management.
Commun. Assoc. Inf. Syst.
Heather A. Smith, James D. McKeen
2003 J jnl
Developments in Practice X: Radio Frequency Identification (RFID) - An Internet for Physical Objects.
Commun. Assoc. Inf. Syst.
Benn R. Konsynski, Heather A. Smith
2003 J jnl
Developments in Practice XI: Developing IT Professionalism.
Commun. Assoc. Inf. Syst.
Heather A. Smith, James D. McKeen
2002 J jnl
Developments in Practice V: IT Sourcing: Build, Buy, or Market.
Commun. Assoc. Inf. Syst.
James D. McKeen, Heather A. Smith, P. R. Balasubramanian, Nitin R. Joglekar
2002 J jnl
New Developments in Practice II: Enterprise Application Integration.
Commun. Assoc. Inf. Syst.
James D. McKeen, Heather A. Smith
2002 J jnl
New Developments in Practice III: Riding the Wave: Extracting Value from Mobile Technology.
Commun. Assoc. Inf. Syst.
Heather A. Smith, Nalin Kulatilaka, N. Venkatramen
2002 J jnl
New Developments in Practice IV: Managing the Technology Portfolio.
Commun. Assoc. Inf. Syst.
James D. McKeen, Heather A. Smith
2001 — conf
IT Outsourcing Risk Management at British Petroleum.
HICSS
Benoit Aubert, Michel Patry, Suzanne Rivard, Heather A. Smith
2001 — conf
Managing External Relationships in IS.
HICSS
James D. McKeen, Heather A. Smith
2001 J jnl
New Developments in Practice I: Risk Management in Information Systems: Problems and Potential.
Commun. Assoc. Inf. Syst.
Heather A. Smith, James D. McKeen, D. Sandy Staples
1997 — conf
Assessing the Value of Information Technology: the Leverage Effect.
ECIS
James D. McKeen, Heather A. Smith, Michael Parent
1996 J jnl
Measuring IS: How Does Your Organization Rate?
Data Base
Heather A. Smith, James D. McKeen
1996 J jnl
Object-Oriented Technology: Getting Beyond the Hype.
Data Base
Heather A. Smith, James D. McKeen
1992 J jnl
Computerization and management: A study of conflict and change.
Inf. Manag.
Heather A. Smith, James D. McKeen
1991 C conf
The Value Of Information Technology: A Resource View.
ICIS
James D. McKeen, Heather A. Smith