Gerhard Satzger

159 papers A* 2A 3C 11Misc 2Journal 63Unranked 74
YearRankTypeTitle / Venue / Authors
2026 J jnl
Backcasting the Future of the Automotive Industry: Leveraging Digital Technologies for the Circular Economy.
Commun. Assoc. Inf. Syst.
Linda Sagnier Eckert, Ann-Sophie Finner, Daniel Heinz, Gerhard Satzger
2025 C conf
A Multi-Actor Benefit Classification for Inter-Organizational Data Sharing in Ecosystems.
ICIS
Marcel Fassnacht, Jannes Müller, Carina Benz, Joshua Holstein, Gerhard Satzger
2025 J jnl
AI Reliance and Decision Quality: Fundamentals, Interdependence, and the Effects of Interventions.
J. Artif. Intell. Res.
Jakob Schöffer, Johannes Jakubik, Michael Vössing, Niklas Kühl, Gerhard Satzger
2025 J jnl
Balancing the Unknown: Exploring Human Reliance on AI Advice under Aleatoric and Epistemic Uncertainty.
ACM Trans. Comput. Hum. Interact.
Joshua Holstein, Lars Böcking, Philipp Spitzer, Niklas Kühl, Michael Vössing, Gerhard Satzger
2025 J jnl
Complementarity in human-AI collaboration: concept, sources, and evidence.
Eur. J. Inf. Syst.
Patrick Hemmer, Max Schemmer, Niklas Kühl, Michael Vössing, Gerhard Satzger
2025 J jnl
Continuous value shaping: A boundary concept for innovating service innovation approaches.
Electron. Mark.
Tilo Böhmann, Angela Roth, Gerhard Satzger, Carina Benz, Daniel Beverungen, Andreas Boes, Christoph F. Breidbach, Martin Gersch, Gerhard Gudergan, Jens Hogreve, Christian Kurtz, Barbara Langes, Jan Marco Leimeister, Tom Lewandowski, Thomas Meiren, Rainer Nägele, Stefanie Paluch, Christoph Peters, Jens Poeppelbuss, Susanne Robra-Bissantz, Carsten Schultz, Jan H. Schumann, Jochen Wirtz, Nancy Viola Wünderlich
2025 C conf
Data Quality Challenges in Retrieval-Augmented Generation.
ICIS
Leopold Müller, Joshua Holstein, Sarah Bause, Gerhard Satzger, Niklas Kühl
2025 J jnl
Data Quality Challenges in Retrieval-Augmented Generation.
CoRR
Leopold Müller, Joshua Holstein, Sarah Bause, Gerhard Satzger, Niklas Kühl
2025 C conf
Development of Mental Models in Human-AI Collaboration: A Conceptual Framework.
ICIS
Joshua Holstein, Gerhard Satzger
2025 J jnl
Development of Mental Models in Human-AI Collaboration: A Conceptual Framework.
CoRR
Joshua Holstein, Gerhard Satzger
2025 J jnl
Enabling inter-organizational analytics in business networks through meta machine learning.
Inf. Technol. Manag.
Robin Hirt, Niklas Kühl, Dominik Martin, Gerhard Satzger
2025 — conf
Engaging in Data Ecosystems: Propositions for Design Characteristics to Foster Value Co-Creation.
HICSS
Marcel Fassnacht, Carina Benz, Lara Riefle, Hansjörg Fromm, Gerhard Satzger
2025 J jnl
Honey, I Shrunk the Language Model: Impact of Knowledge Distillation Methods on Performance and Explainability.
CoRR
Daniel Hendriks, Philipp Spitzer, Niklas Kühl, Gerhard Satzger
2025 J jnl
Human Delegation Behavior in Human-AI Collaboration: The Effect of Contextual Information.
Proc. ACM Hum. Comput. Interact.
Philipp Spitzer, Joshua Holstein, Patrick Hemmer, Michael Vössing, Niklas Kühl, Dominik Martin, Gerhard Satzger
2025 J jnl
Improving Label Error Detection and Elimination with Uncertainty Quantification.
J. Artif. Intell. Res.
Johannes Jakubik, Michael Vössing, Manil Maskey, Christopher Wölfle, Gerhard Satzger
2025 A* conf
Towards Human-Understandable Multi-Dimensional Concept Discovery.
CVPR
Arne Grobrügge, Niklas Kühl, Gerhard Satzger, Philipp Spitzer
2025 J jnl
Towards Human-Understandable Multi-Dimensional Concept Discovery.
CoRR
Arne Grobrügge, Niklas Kühl, Gerhard Satzger, Philipp Spitzer
2025 J jnl
Towards Understanding AI Delegation: The Role of Self-Efficacy and Visual Processing Ability.
ACM Trans. Interact. Intell. Syst.
Monika Westphal, Patrick Hemmer, Michael Vössing, Max Schemmer, Sebastian Vetter, Gerhard Satzger
2025 J jnl
When Thinking Pays Off: Incentive Alignment for Human-AI Collaboration.
CoRR
Joshua Holstein, Patrick Hemmer, Gerhard Satzger, Wei Sun
2024 Misc conf
(X)AI as a Teacher: Learning with Explainable Artificial Intelligence.
MuC
Philipp Spitzer, Marc Goutier, Niklas Kühl, Gerhard Satzger
2024 J jnl
Complementarity in Human-AI Collaboration: Concept, Sources, and Evidence.
CoRR
Patrick Hemmer, Max Schemmer, Niklas Kühl, Michael Vössing, Gerhard Satzger
2024 J jnl
Data sharing practices: The interplay of data, organizational structures, and network dynamics.
Electron. Mark.
Marcel Fassnacht, Jannis Leimstoll, Carina Benz, Daniel Heinz, Gerhard Satzger
2024 J jnl
Data-Centric Artificial Intelligence.
Bus. Inf. Syst. Eng.
Johannes Jakubik, Michael Vössing, Niklas Kühl, Jannis Walk, Gerhard Satzger
2024 C conf
Designing Digital Industrial Platforms for the Circular Economy: A Requirements Catalog.
ICIS
Daniel Heinz, Marcel Fassnacht, Jan H. Röhrleef, Linda Sagnier Eckert, Gerhard Satzger
2024 J jnl
Don't be Fooled: The Misinformation Effect of Explanations in Human-AI Collaboration.
CoRR
Philipp Spitzer, Joshua Holstein, Katelyn Morrison, Kenneth Holstein, Gerhard Satzger, Niklas Kühl
2024 J jnl
Explainability in AI Based Applications: A Framework for Comparing Different Techniques.
CoRR
Arne Grobrügge, Nidhi Mishra, Johannes Jakubik, Gerhard Satzger
2024 — conf
Explainability in AI-Based Applications - A Framework for Comparing Different Techniques.
CBI
Arne Grobrügge, Nidhi Mishra, Johannes Jakubik, Gerhard Satzger
2024 J jnl
Image-Mining-Based Decision Support Systems: Design Knowledge and its Evaluation in Tool Wear Analysis.
Commun. Assoc. Inf. Syst.
Jannis Walk, Max Schemmer, Niklas Kühl, Gerhard Satzger
2024 J jnl
Improving Label Error Detection and Elimination with Uncertainty Quantification.
CoRR
Johannes Jakubik, Michael Vössing, Manil Maskey, Christopher Wölfle, Gerhard Satzger
2024 Misc conf
Looking Through the Deep Glasses: How Large Language Models Enhance Explainability of Deep Learning Models.
MuC
Philipp Spitzer, Sebastian Celis, Dominik Martin, Niklas Kühl, Gerhard Satzger
2024 J jnl
On the Effect of Contextual Information on Human Delegation Behavior in Human-AI collaboration.
CoRR
Philipp Spitzer, Joshua Holstein, Patrick Hemmer, Michael Vössing, Niklas Kühl, Dominik Martin, Gerhard Satzger
2024 — conf
Systematizing Data Sharing Practices: A Taxonomy.
ECIS
Marcel Fassnacht, Carina Benz, Jan Bode, Daniel Heinz, Gerhard Satzger
2024 — conf
Transferring Domain Knowledge with (X)AI-Based Learning Systems.
ECIS
Philipp Spitzer, Niklas Kühl, Marc Goutier, Manuel Kaschura, Gerhard Satzger
2024 J jnl
Transferring Domain Knowledge with (X)AI-Based Learning Systems.
CoRR
Philipp Spitzer, Niklas Kühl, Marc Goutier, Manuel Kaschura, Gerhard Satzger
2024 J jnl
User Engagement and Beyond: A Conceptual Framework for Engagement in Information Systems Research.
Commun. Assoc. Inf. Syst.
Carina Benz, Lara Riefle, Gerhard Satzger
2023 A conf
Appropriate Reliance on AI Advice: Conceptualization and the Effect of Explanations.
IUI
Max Schemmer, Niklas Kühl, Carina Benz, Andrea Bartos, Gerhard Satzger
2023 J jnl
Appropriate Reliance on AI Advice: Conceptualization and the Effect of Explanations.
CoRR
Max Schemmer, Niklas Kühl, Carina Benz, Andrea Bartos, Gerhard Satzger
2023 — conf
Barriers to Data Sharing among Private Sector Organizations.
HICSS
Marcel Fassnacht, Carina Benz, Daniel Heinz, Jannis Leimstoll, Gerhard Satzger
2023 J jnl
Decision control and explanations in human-AI collaboration: Improving user perceptions and compliance.
Comput. Hum. Behav.
Monika Westphal, Michael Vössing, Gerhard Satzger, Galit B. Yom-Tov, Anat Rafaeli
2023 — conf
Digital Service Innovation for Sustainable Development: A Systematic Literature Review.
Wirtschaftsinformatik
Daniel Heinz, Mingli Hu, Carina Benz, Gerhard Satzger
2023 J jnl
Enabling Inter-organizational Analytics in Business Networks Through Meta Machine Learning.
CoRR
Robin Hirt, Niklas Kühl, Dominik Martin, Gerhard Satzger
2023 A conf
Human-AI Collaboration: The Effect of AI Delegation on Human Task Performance and Task Satisfaction.
IUI
Patrick Hemmer, Monika Westphal, Max Schemmer, Sebastian Vetter, Michael Vössing, Gerhard Satzger
2023 J jnl
Human-AI Collaboration: The Effect of AI Delegation on Human Task Performance and Task Satisfaction.
CoRR
Patrick Hemmer, Monika Westphal, Max Schemmer, Sebastian Vetter, Michael Vössing, Gerhard Satzger
2023 — conf
Improving the Efficiency of Human-in-the-Loop Systems: Adding Artificial to Human Experts.
Wirtschaftsinformatik
Johannes Jakubik, Daniel Weber, Patrick Hemmer, Michael Vössing, Gerhard Satzger
2023 J jnl
Improving the Efficiency of Human-in-the-Loop Systems: Adding Artificial to Human Experts.
CoRR
Johannes Jakubik, Daniel Weber, Patrick Hemmer, Michael Vössing, Gerhard Satzger
2023 — conf
Introduction to the Minitrack on Service Analytics.
HICSS
Hansjörg Fromm, Niklas Kühl, Gerhard Satzger, Thomas Setzer
2023 C conf
Is Your Organization Ready to Share? A Framework of Beneficial Conditions for Data Sharing.
ICIS
Marcel Fassnacht, Carina Benz, Jannis Leimstoll, Gerhard Satzger
2023 J jnl
ML-Based Teaching Systems: A Conceptual Framework.
CoRR
Philipp Spitzer, Niklas Kühl, Daniel Heinz, Gerhard Satzger
2023 J jnl
ML-Based Teaching Systems: A Conceptual Framework.
Proc. ACM Hum. Comput. Interact.
Philipp Spitzer, Niklas Kühl, Daniel Heinz, Gerhard Satzger
2023 — conf
On the Interdependence of Reliance Behavior and Accuracy in AI-Assisted Decision-Making.
HHAI
Jakob Schoeffer, Johannes Jakubik, Michael Vössing, Niklas Kühl, Gerhard Satzger
2023 J jnl
On the Interdependence of Reliance Behavior and Accuracy in AI-Assisted Decision-Making.
CoRR
Jakob Schoeffer, Johannes Jakubik, Michael Vössing, Niklas Kühl, Gerhard Satzger
2023 J jnl
Sanitizing data for analysis: Designing systems for data understanding.
Electron. Mark.
Joshua Holstein, Max Schemmer, Johannes Jakubik, Michael Vössing, Gerhard Satzger
2023 C conf
Towards Effective Human-AI Decision-Making: The Role of Human Learning in Appropriate Reliance on AI Advice.
ICIS
Max Schemmer, Andrea Bartos, Philipp Spitzer, Patrick Hemmer, Niklas Kühl, Jonas Liebschner, Gerhard Satzger
2023 J jnl
Towards Effective Human-AI Decision-Making: The Role of Human Learning in Appropriate Reliance on AI Advice.
CoRR
Max Schemmer, Andrea Bartos, Philipp Spitzer, Patrick Hemmer, Niklas Kühl, Jonas Liebschner, Gerhard Satzger
2023 J jnl
Towards Meaningful Anomaly Detection: The Effect of Counterfactual Explanations on the Investigation of Anomalies in Multivariate Time Series.
CoRR
Max Schemmer, Joshua Holstein, Niklas Bauer, Niklas Kühl, Gerhard Satzger
2022 — conf
An Affordance-Actualization Perspective on Smart Service Systems.
Wirtschaftsinformatik
Daniel Heinz, Carina Benz, Fabian Hunke, Gerhard Satzger
2022 J jnl
Artificial intelligence and machine learning.
Electron. Mark.
Niklas Kühl, Max Schemmer, Marc Goutier, Gerhard Satzger
2022 J jnl
Creating customer value from data: foundations and archetypes of analytics-based services.
Electron. Mark.
Fabian Hunke, Daniel Heinz, Gerhard Satzger
2022 J jnl
Data-centric Artificial Intelligence.
CoRR
Johannes Jakubik, Michael Vössing, Niklas Kühl, Jannis Walk, Gerhard Satzger
2022 J jnl
Designing Transparency for Effective Human-AI Collaboration.
Inf. Syst. Frontiers
Michael Vössing, Niklas Kühl, Matteo Lind, Gerhard Satzger
2022 A* conf
Forming Effective Human-AI Teams: Building Machine Learning Models that Complement the Capabilities of Multiple Experts.
IJCAI
Patrick Hemmer, Sebastian Schellhammer, Michael Vössing, Johannes Jakubik, Gerhard Satzger
2022 J jnl
Forming Effective Human-AI Teams: Building Machine Learning Models that Complement the Capabilities of Multiple Experts.
CoRR
Patrick Hemmer, Sebastian Schellhammer, Michael Vössing, Johannes Jakubik, Gerhard Satzger
2022 — conf
From Personal Data to Service Innovation - Guiding the Design of New Service Opportunities.
HICSS
Katharina Blöcher, Fabian Hunke, Rainer Alt, Gerhard Satzger
2022 — conf
Innovating Smart Product-Service Systems in Manufacturing SMEs: Current Practices, Affordances, and Constraints.
CBI (2)
Daniel Heinz, Hae-Rin Park, Carina Benz, Gerhard Satzger
2022 — conf
Intelligent Decision Assistance Versus Automated Decision-Making: Enhancing Knowledge Workers Through Explainable Artificial Intelligence.
HICSS
Max Schemmer, Niklas Kühl, Gerhard Satzger
2022 — conf
Introduction to the Minitrack on Service Analytics.
HICSS
Hansjörg Fromm, Gerhard Satzger, Niklas Kühl, Thomas Setzer
2022 J jnl
On the Effect of Information Asymmetry in Human-AI Teams.
CoRR
Patrick Hemmer, Max Schemmer, Niklas Kühl, Michael Vössing, Gerhard Satzger
2022 — conf
On the Influence of Explainable AI on Automation Bias.
ECIS
Max Schemmer, Niklas Kühl, Carina Benz, Gerhard Satzger
2022 J jnl
On the Influence of Explainable AI on Automation Bias.
CoRR
Max Schemmer, Niklas Kühl, Carina Benz, Gerhard Satzger
2022 — conf
Past, Present and Future of Data Ecosystems Research: A Systematic Literature Review.
PACIS
Daniel Heinz, Carina Benz, Marcel Fassnacht, Gerhard Satzger
2022 J jnl
Should I Follow AI-based Advice? Measuring Appropriate Reliance in Human-AI Decision-Making.
CoRR
Max Schemmer, Patrick Hemmer, Niklas Kühl, Carina Benz, Gerhard Satzger
2022 C conf
Towards Explaining Smart Service Innovation Events and Trajectories.
ICIS
Daniel Heinz, Christoph F. Breidbach, Carina Benz, Gerhard Satzger
2022 — conf
Why Should I Share? Exploring Benefits of Open Data for Private Sector Organizations.
PACIS
Tobias Enders, Gerhard Satzger, Marcel Fassnacht, Clemens Wolff
2021 J jnl
How to Conduct Rigorous Supervised Machine Learning in Information Systems Research: The Supervised Machine Learning Report Card.
Commun. Assoc. Inf. Syst.
Niklas Kühl, Robin Hirt, Lucas Baier, Björn Schmitz, Gerhard Satzger
2021 — conf
How to Design IIoT-Platforms your Partners are Eager to Join: Learnings from an Emerging Ecosystem.
Wirtschaftsinformatik
Tobias Moritz Guggenberger, Fabian Hunke, Frederik Möller, Anne-Catherine Eimer, Gerhard Satzger, Boris Otto
2021 J jnl
Intelligent Decision Assistance Versus Automated Decision-Making: Enhancing Knowledge Work Through Explainable Artificial Intelligence.
CoRR
Max Schemmer, Niklas Kühl, Gerhard Satzger
2021 — conf
Introduction to the Minitrack on Service Analytics.
HICSS
Thomas Setzer, Hansjörg Fromm, Niklas Kühl, Gerhard Satzger
2021 — conf
Investigating Modular Reuse as an Underlying Mechanism of Conceptualization during Service Design - the Case of Key Activity Orchestration.
HICSS
Fabian Hunke, Hauke Thomsen, Gerhard Satzger
2021 J jnl
Needmining: Designing Digital Support to Elicit Needs from Social Media.
CoRR
Niklas Kühl, Gerhard Satzger
2021 — conf
Switching Scheme: A Novel Approach for Handling Incremental Concept Drift in Real-World Data Sets.
HICSS
Lucas Baier, Vincent Kellner, Niklas Kühl, Gerhard Satzger
2021 J jnl
Towards an understanding of technology fit and appropriation in business networks: evidence from blockchain implementations.
Inf. Syst. E Bus. Manag.
Stefan Seebacher, Ronny Schüritz, Gerhard Satzger
2021 — conf
Untangling the Open Data Value Paradox: How Organizations Benefit from Revealing Data.
Wirtschaftsinformatik
Tobias Enders, Carina Benz, Gerhard Satzger
2021 J jnl
Virtual Sensors.
Bus. Inf. Syst. Eng.
Dominik Martin, Niklas Kühl, Gerhard Satzger
2020 — ch.
Designing a Smart Service for Customer Need Identification in B2B Ticketing Systems.
Smart Service Management
Lena Eckstein, Niklas Kühl, Gerhard Satzger
2020 — conf
Enabling System-Oriented Service Delivery in Industrial Maintenance: A Meta-method for Predicting Industrial Costs of Downtime.
IESS
Clemens Wolff, Niklas Kühl, Gerhard Satzger
2020 — conf
Engineering Industrial Service Systems: Design and Evaluation of System-Oriented Service Delivery.
DESRIST
Clemens Wolff, Niklas Kühl, Gerhard Satzger
2020 — conf
Handling Concept Drifts in Regression Problems - the Error Intersection Approach.
Wirtschaftsinformatik (Zentrale Tracks)
Lucas Baier, Niklas Kühl, Gerhard Satzger, Marcel Hofmann, Marisa Mohr
2020 J jnl
Handling Concept Drifts in Regression Problems - the Error Intersection Approach.
CoRR
Lucas Baier, Marcel Hofmann, Niklas Kühl, Marisa Mohr, Gerhard Satzger
2020 — conf
How to Learn from Others: Transfer Machine Learning with Additive Regression Models to Improve Sales Forecasting.
CBI (1)
Robin Hirt, Niklas Kühl, Yusuf Peker, Gerhard Satzger
2020 J jnl
How to Learn from Others: Transfer Machine Learning with Additive Regression Models to Improve Sales Forecasting.
CoRR
Robin Hirt, Niklas Kühl, Yusuf Peker, Gerhard Satzger
2020 — conf
Introduction to the Minitrack on Service Analytics.
HICSS
Niklas Kühl, Hansjörg Fromm, Gerhard Satzger, Thomas Setzer
2020 — conf
Knowing What to Share: Selective Revealing in Open Data.
ECIS
Tobias Enders, Clemens Wolff, Gerhard Satzger
2020 J jnl
Machine Learning in Artificial Intelligence: Towards a Common Understanding.
CoRR
Niklas Kühl, Marc Goutier, Robin Hirt, Gerhard Satzger
2020 J jnl
Needmining: Identifying micro blog data containing customer needs.
CoRR
Niklas Kühl, Jan Scheurenbrand, Gerhard Satzger
2020 — conf
Pathways from Data to Value: Identifying Strategic Archetypes of Analytics-Based Services.
Wirtschaftsinformatik (Zentrale Tracks)
Fabian Hunke, Stefan Seebacher, Ronny Schüritz, Gerhard Satzger
2020 — ch.
Service Analytics: Putting the "Smart" in Smart Services.
Smart Service Management
Niklas Kühl, Hansjörg Fromm, Jakob Schöffer, Gerhard Satzger
2020 J jnl
Switching Scheme: A Novel Approach for Handling Incremental Concept Drift in Real-World Data Sets.
CoRR
Lucas Baier, Vincent Kellner, Niklas Kühl, Gerhard Satzger
2020 — conf
System-Wide Learning in Cyber-Physical Service Systems: A Research Agenda.
DESRIST
Dominik Martin, Niklas Kühl, Johannes Kunze von Bischhoffshausen, Gerhard Satzger
2020 J jnl
Utilizing Concept Drift for Measuring the Effectiveness of Policy Interventions: The Case of the COVID-19 Pandemic.
CoRR
Lucas Baier, Niklas Kühl, Jakob Schöffer, Gerhard Satzger
2019 — conf
Automatically Extracting and Analyzing Customer Needs from Twitter: A "Needmining" Prototype.
Wirtschaftsinformatik
Niklas Kühl, Dominik Martin, Gerhard Satzger
2019 J jnl
Cognitive computing for customer profiling: meta classification for gender prediction.
Electron. Mark.
Robin Hirt, Niklas Kühl, Gerhard Satzger
2019 — conf
Designing Useful Transparency to Improve Process Performance - Evidence from an Automated production Line.
ECIS
Michael Vössing, Felix Potthoff, Niklas Kühl, Gerhard Satzger
2019 — conf
How to Cope with Change? - Preserving Validity of Predictive Services over Time.
HICSS
Lucas Baier, Niklas Kühl, Gerhard Satzger
2019 — conf
Introduction to the Minitrack on Service Analytics.
HICSS
Hansjörg Fromm, Gerhard Satzger, Thomas Setzer
2019 — conf
Machine Learning in Artificial Intelligence: Towards a Common Understanding.
HICSS
Niklas Kühl, Marc Goutier, Robin Hirt, Gerhard Satzger
2019 — conf
Not All Tasks are alike: Exploring the effect of Task Representation on User Engagement in Crowd-based Idea Evaluation.
ECIS
Carina Benz, Naim Zierau, Gerhard Satzger
2019 C conf
Value Co-Creation in Data-Driven Services: Towards a Deeper Understanding of the Joint Sphere.
ICIS
Ronny Schüritz, Killian Farrell, Barbara H. Wixom, Gerhard Satzger
2018 — ed.
Exploring Service Science - 9th International Conference, IESS 2018, Karlsruhe, Germany, September 19-21, 2018, Proceedings
IESS
Gerhard Satzger, Lia Patrício, Mohamed Zaki, Niklas Kühl, Peter Hottum
2018 — conf
Introduction to the Minitrack on Service Analytics.
HICSS
Hansjörg Fromm, Gerhard Satzger, Thomas Setzer
2018 — conf
Service-Oriented Cognitive Analytics for Smart Service Systems: A Research Agenda.
HICSS
Robin Hirt, Niklas Kühl, Björn Schmitz, Gerhard Satzger
2018 C conf
To Rate or to Fund? - The Effect of Idea Evaluation Platform Design on Decision Quality and User Engagement.
ICIS
Carina Benz, Naim Zierau, Gerhard Satzger
2017 — conf
A Decision Support System Design to Overcome Resistance towards Sustainable Innovations.
ECIS
Carola Stryja, Gerhard Satzger, Verena Dorner
2017 C conf
Datatization as the Next Frontier of Servitization - Understanding the Challenges for Transforming Organizations.
ICIS
Ronny Markus Schüritz, Stefan Seebacher, Gerhard Satzger, Lucas Schwarz
2017 — conf
How to Cultivate Analytics Capabilities within an Organization? - Design and Types of Analytics Competency Centers.
ECIS
Ronny Schüritz, Ella Brand, Gerhard Satzger, Johannes Kunze von Bischhoffshausen
2017 — conf
Introduction to Service Analytics Minitrack.
HICSS
Hansjörg Fromm, Gerhard Satzger, Thomas Setzer
2017 — conf
More Observations, More Variables or More Quality? - Data Acquisition Strategies to Enhance Uncertainty Analytics for Industrial Service Contracting.
IESS
Björn Schmitz, Gerhard Satzger, Ralf Gitzel
2017 J jnl
Retained Organizations in IT Outsourcing - Linking Organization Design to Outsourcing Management Problems.
Bus. Inf. Syst. Eng.
Marius Goldberg, Axel Kieninger, Gerhard Satzger, Hansjörg Fromm
2016 — conf
"Needs from Tweets": Towards Deriving Customer Needs From Micro Blog Data (Extended Abstract).
MKWI
Niklas Kühl, Jan Scheurenbrand, Gerhard Satzger
2016 — conf
Adapting IT Service Management for Successful Multi-Sourcing Service Integration.
ECIS
Marius Goldberg, Gerhard Satzger, Hansjörg Fromm
2016 — conf
IT und dienstleistungen für die energiewende und die elektromobilität (IDEE 2016).
GI-Jahrestagung
Gerhard Satzger, Daniel Beverungen, Martin Matzner, Carola Stryja
2016 — conf
Introduction to the Service Analytics Minitrack.
HICSS
Hansjörg Fromm, Gerhard Satzger, Thomas Setzer
2016 — conf
Managing Uncertainty in Industrial Full Service Contracts: Digital Support for Design and Delivery.
CBI (1)
Björn Schmitz, Franziska Düffort, Gerhard Satzger
2016 — conf
Needmining: identifying micro Blog Data containing Customer Needs.
ECIS
Niklas Kühl, Jan Scheurenbrand, Gerhard Satzger
2016 — conf
Patterns of Data-Infused Business Model Innovation.
CBI (1)
Ronny Schüritz, Gerhard Satzger
2016 — conf
Towards Extracting Customer Needs from Incident Tickets in IT Services.
CBI (1)
Lena Eckstein, Niklas Kühl, Gerhard Satzger
2016 C conf
Towards Multi-Sourcing Maturity: A Service Integration Capability Model.
ICIS
Marius Goldberg, Gerhard Satzger
2015 — conf
A Capability Framework for IT Service Integration and Management in Multi-Sourcing.
ECIS
Marius Goldberg, Gerhard Satzger, Axel Kieninger
2015 — conf
An Information System for Sales Team Assignments Utilizing Predictive and Prescriptive Analytics.
CBI (1)
Johannes Kunze von Bischhoffshausen, Markus Paatsch, Melanie Reuter, Gerhard Satzger, Hansjörg Fromm
2015 — conf
Designing Organizational Models for Service Integration in a Multi-sourcing Context.
AMCIS
Marius Goldberg, Gerhard Satzger
2015 — conf
IT und Dienstleistungen für die Energiewende und die Elektromobilität (IDEE).
GI-Jahrestagung
Martin Matzner, Daniel Beverungen, Sebastian Lehnhoff, Gerhard Satzger, Michael Sonnenschein
2014 J jnl
Analytical support for predicting cost in complex service delivery environments.
IBM J. Res. Dev.
Alexander Vogt, E. R. Mattfeldt, Gerhard Satzger, L. Lüders, M. Piper, Oliver Gehb, Wayne Jones
2014 — conf
Forecasting Service Profitability.
IEEE SCC
Jeanette Blomberg, Neil H. Boyette, Anca Chandra, Sechan Oh, Ruoyi Zhou, Ray Strong, Wayne Jones, Oliver Gehb, Alexander Vogt, Gerhard Satzger
2014 — conf
Towards the Consideration of Performance Risks for the Design of Service Offers.
IESS
Björn Schmitz, Axel Kieninger, Gerhard Satzger, Hansjörg Fromm
2014 — conf
Transition and Delivery Challenges of Retained Organizations in IT Outsourcing.
IESS
Marius Goldberg, Axel Kieninger, Gerhard Satzger, Hansjörg Fromm
2013 — conf
Leveraging Service Incident Analytics to Determine Cost-Optimal Service Offers.
Wirtschaftsinformatik
Axel Kieninger, Detlef Straeten, Steven Orla Kimbrough, Björn Schmitz, Gerhard Satzger
2013 — conf
Service Innovation Analytics: Towards Assessment and Monitoring of Innovation Capabilities in Service Firms.
HICSS
Marc Kohler, Niels Feldmann, François Habryn, Gerhard Satzger
2013 — conf
Simulation-Based Quantification of Business Impacts Caused by Service Incidents.
IESS
Axel Kieninger, Florian Berghoff, Hansjörg Fromm, Gerhard Satzger
2012 — conf
A Business Intelligence Solution for Assessing Customer Interaction, Cross-Selling, and Customization in a Customer intimacy Context.
ECIS
François Habryn, Johannes Kunze von Bischhoffshausen, Gerhard Satzger
2012 J jnl
Business Cost Budgets: A Methodology to Incorporate Business Impact into Service Level Agreements.
Int. J. Serv. Sci. Manag. Eng. Technol.
Axel Kieninger, Gerhard Satzger, Detlef Straeten, Björn Schmitz, Dian Baltadzhiev
2012 J jnl
Dynamic and Goal-Based Quality Management for Human-Based Electronic Services.
Int. J. Cooperative Inf. Syst.
Robert Kern, Hans Thies, Christian Zirpins, Gerhard Satzger
2012 — conf
Incorporating Business Impact into Service Offers - A Procedure to Select Cost-Optimal Service Contracts.
AMCIS
Axel Kieninger, Björn Schmitz, Detlef Straeten, Gerhard Satzger
2011 — conf
Efficient quality management of human-based electronic services leveraging group decision making.
ECIS
Robert Kern, Hans Thies, Gerhard Satzger
2011 — conf
Exploring the "Crowd" as enabler of better information quality.
ICIQ
Pascal Wichmann, Alexander Borek, Robert Kern, Philip Woodall, Ajith Kumar Parlikad, Gerhard Satzger
2011 — conf
Risk-Reward Sharing in IT Service Contracts - A Service System View.
HICSS
Gerhard Satzger, Axel Kieninger
2011 — conf
The Economics of Service Level Engineering.
HICSS
Axel Kieninger, Jens Westernhagen, Gerhard Satzger
2010 — conf
Quality Assurance for Human-Based Electronic Services: A Decision Matrix for Choosing the Right Approach.
ICWE Workshops
Robert Kern, Hans Thies, Cordula Bauer, Gerhard Satzger
2010 — conf
Risk-Reward Sharing in IT Service Contracts - a Service System View.
AMCIS
Gerhard Satzger, Axel Kieninger
2010 — conf
Service Level Management 2010 (SLM 2010) (Vorwort).
GI Jahrestagung (1)
André Ludwig, Axel Kieninger, Gerhard Satzger, Tilo Böhmann, Stefanie Leimeister
2010 A conf
Statistical Quality Control for Human-Based Electronic Services.
ICSOC
Robert Kern, Hans Thies, Gerhard Satzger
2010 — conf
Towards a Model for Measuring Customer Intimacy in B2B Services.
IESS
François Habryn, Benjamin Blau, Gerhard Satzger, Bernhard Kölmel
2010 — conf
Validating results of human-based electronic services leveraging multiple reviewers.
AMCIS
Robert Kern, Cordula Bauer, Hans Thies, Gerhard Satzger
2009 — conf
Enabling Service Networks Through Contribution-Based Value Distribution.
AMCIS
Tobias Conte, Benjamin Blau, Gerhard Satzger, Clemens van Dinther
2009 J jnl
Technological Innovation and Its Impact on Business Model, Organization and Corporate Culture - IBM's Transformation into a Globally Integrated, Service-Oriented Enterprise.
Bus. Inf. Syst. Eng.
Martin Jetter, Gerhard Satzger, Andreas Neus
2009 J jnl
Technologische Innovation und die Auswirkung auf Geschäftsmodell, Organisation und Unternehmenskultur - Die Transformation der IBM zum global integrierten, dienstleistungsorientierten Unternehmen.
Wirtschaftsinf.
Martin Jetter, Gerhard Satzger, Andreas Neus
1999 J jnl
Electronic Commerce: Ein Instrument zur Steuergestaltung?
Wirtschaftsinf.
Gerhard Satzger
1997 — conf
System Integration in Information Technology - An Intermediation Rather Than A Procurement Task?
ECIS
Gerhard Satzger
1995 — conf
An optimization approach integrating technical and financial objectives.
ECIS
Hans Ulrich Buhl, Gerhard Satzger, Andrea Wirth
1994 J jnl
Integrierte Entscheidungsunterstützung für die Hardwareplanung.
Wirtschaftsinf.
Andrea Wirth, Gerhard Satzger
1993 — —
Entscheidungsunterstützung für Hardware-Investitionen.
Gerhard Satzger