Galit B. Yom-Tov

23 papers Misc 3Journal 18Unranked 2
YearRankTypeTitle / Venue / Authors
2026 J jnl
Hospital vs. Home Care: Trading off Predischarge and Postdischarge Infection and Mortality Risks.
Manuf. Serv. Oper. Manag.
Mor Armony, Galit B. Yom-Tov
2025 J jnl
Silent Abandonment in Text-Based Contact Centers: Identifying, Quantifying, and Mitigating its Operational Impacts.
CoRR
Antonio Castellanos, Galit B. Yom-Tov, Yair Goldberg, Jaeyoung Park
2025 J jnl
The Co-Production of Service: Modeling Services in Contact Centers Using Hawkes Processes.
Manag. Sci.
Andrew Daw, Antonio Castellanos, Galit B. Yom-Tov, Jamol Pender, Leor Gruendlinger
2024 J jnl
Asymmetries of Service: Interdependence and Synchronicity.
CoRR
Andrew Daw, Galit B. Yom-Tov
2024 Misc conf
Closing the Service: Contrasting Activity-Based and Time-Based Systematic Closure Policies.
WSC
Antonio Castellanos, Andrew Daw, Amy R. Ward, Galit B. Yom-Tov
2024 J jnl
Frontiers in Operations: Waiting Experience in Open-Shop Service Networks: Improvements via Flow Analytics and Automation.
Manuf. Serv. Oper. Manag.
Manlu Chen, Opher Baron, Avishai Mandelbaum, Jianfu Wang, Galit B. Yom-Tov, Nadir Arber
2023 J jnl
Decision control and explanations in human-AI collaboration: Improving user perceptions and compliance.
Comput. Hum. Behav.
Monika Westphal, Michael Vössing, Gerhard Satzger, Galit B. Yom-Tov, Anat Rafaeli
2023 Misc conf
Markov Process Simulations of Service Systems with Concurrent Hawkes Service Interactions.
WSC
Andrew Daw, Galit B. Yom-Tov
2023 J jnl
Preface to the Special Issue on Behavioral Queueing Science: The Need for a Multidisciplinary Approach.
Oper. Res.
Armann Ingolfsson, Avishai Mandelbaum, Kenneth Schultz, Galit B. Yom-Tov
2023 J jnl
Silent Abandonment in Contact Centers: Estimating Customer Patience from Uncertain Data.
CoRR
Antonio Castellanos, Galit B. Yom-Tov, Yair Goldberg
2023 J jnl
State-Dependent Estimation of Delay Distributions in Fork-Join Networks.
Manuf. Serv. Oper. Manag.
Nitzan Carmeli, Galit B. Yom-Tov, Onno J. Boxma
2022 J jnl
Integrating emotional load into service operations.
Queueing Syst. Theory Appl.
Galit B. Yom-Tov, Anat Rafaeli
2021 J jnl
An Invitation Control Policy for Proactive Service Systems: Balancing Efficiency, Value, and Service Level.
Manuf. Serv. Oper. Manag.
Galit B. Yom-Tov, Liron Yedidsion, Yueming Xie
2021 J jnl
Balancing admission control, speedup, and waiting in service systems.
Queueing Syst. Theory Appl.
Galit B. Yom-Tov, Carri W. Chan
2021 J jnl
Do Customer Emotions Affect Agent Speed? An Empirical Study of Emotional Load in Online Customer Contact Centers.
Manuf. Serv. Oper. Manag.
Daniel Altman, Galit B. Yom-Tov, Marcelo Olivares, Shelly Ashtar, Anat Rafaeli
2020 J jnl
The Co-Production of Service: Modeling Service Times in Contact Centers Using Hawkes Processes.
CoRR
Andrew Daw, Antonio Castellanos, Galit B. Yom-Tov, Jamol Pender, Leor Gruendlinger
2019 — conf
Cognitive and Emotional Load Influence Response Time of Service Agents: A Large Scale Analysis of Chat Service Conversations.
HICSS
Anat Rafaeli, Daniel Altman, Galit B. Yom-Tov
2019 J jnl
The Impact of Delay Announcements on Hospital Network Coordination and Waiting Times.
Manag. Sci.
Jing Dong, Elad Yom-Tov, Galit B. Yom-Tov
2018 — conf
Customer Sentiment in Web-Based Service Interactions: Automated Analyses and New Insights.
WWW (Companion Volume)
Galit B. Yom-Tov, Shelly Ashtar, Daniel Altman, Michael Natapov, Neta Barkay, Monika Westphal, Anat Rafaeli
2018 Misc conf
Delay Guarantee Planning of Call-Back options in Time-varying Service Systems.
WSC
Galit B. Yom-Tov, Tali Zeitler
2015 J jnl
Service Systems with Slowdowns: Potential Failures and Proposed Solutions.
Oper. Res.
Jing Dong, Pnina Feldman, Galit B. Yom-Tov
2014 J jnl
Erlang-R: A Time-Varying Queue with Reentrant Customers, in Support of Healthcare Staffing.
Manuf. Serv. Oper. Manag.
Galit B. Yom-Tov, Avishai Mandelbaum
2014 J jnl
When to Use Speedup: An Examination of Service Systems with Returns.
Oper. Res.
Carri W. Chan, Galit B. Yom-Tov, Gabriel J. Escobar