Deniz Özcan

13 papers C 1Journal 1Unranked 10
YearRankTypeTitle / Venue / Authors
2016 — —
Service-Support Systems Engineering - Ein fallstudienbasierter Ansatz zur Gestaltung dienstleistungsunterstützender Informationssysteme
Deniz Özcan
2016 — conf
Shaping the future of mobile service support systems - ex-ante evaluation of smart glasses in technical customer service processes.
GI-Jahrestagung
Christina Niemöller, Dirk Metzger, Michael Fellmann, Deniz Özcan, Oliver Thomas
2015 — conf
Design of User-Oriented Mobile Service Support Systems - Analyzing the Eligibility of a Use Case Catalog to Guide System Development.
Wirtschaftsinformatik
Gerald Däuble, Deniz Özcan, Christina Niemöller, Michael Fellmann, Markus Nüttgens
2015 J jnl
Designing Customer-Specific Product-Service Systems in B2B Markets - A Consecutive Framework for Development and Configuration Management.
Enterp. Model. Inf. Syst. Archit.
Alexander Fuchs, Sebastian Bittmann, Deniz Özcan
2015 — conf
Information Needs of the Mobile Technical Customer Service - A Case Study in the Field of Machinery and Plant Engineering.
HICSS
Gerald Däuble, Deniz Özcan, Christina Niemöller, Michael Fellmann, Markus Nüttgens, Oliver Thomas
2014 — conf
Informationsbedarfe und -bereitstellung in technischen Serviceprozessen: EineBestandsaufnahme unterstützender IT-Systeme am Point of Service.
MKWI
Michel Matijacic, Gerald Däuble, Michael Fellmann, Deniz Özcan, Markus Nüttgens, Oliver Thomas
2014 — conf
Instrumente zur nachhaltigen Unternehmensgestaltung mit Informationssystemen -Überblick, Klassifikation und Vergleich.
MKWI
Deniz Özcan, Carl Stolze, Oliver Thomas
2014 — conf
Towards a Big Data-based Technical Customer Service Management.
GI-Jahrestagung
Deniz Özcan, Michael Fellmann, Oliver Thomas
2014 — conf
Towards a Design Science-Driven Product-Service System Engineering Methodology.
DESRIST
Christina Niemöller, Deniz Özcan, Dirk Metzger, Oliver Thomas
2014 — conf
Towards a holistic Approach for Service Management in the Technical Customer Service Domain.
GI-Jahrestagung
Deniz Özcan
2013 C conf
Elicitation and Consolidation of Requirements for Mobile Technical Customer Services Support Systems - A Multi-Method Approach.
ICIS
Michel Matijacic, Michael Fellmann, Deniz Özcan, Friedemann Kammler, Markus Nüttgens, Oliver Thomas
2013 — conf
Towards a Mobile Technical Customer Service Support Platform.
MobiWIS
Michael Fellmann, Deniz Özcan, Michel Matijacic, Gerald Däuble, Michael Schlicker, Oliver Thomas, Markus Nüttgens
2013 — conf
Wissens- und Erfahrungsaustausch im Technischen Kundendienst mittels semantischer Wikis: Einsatzmöglichkeiten, Systeme, Erfolgsfaktoren.
LWA
Michael Fellmann, Sara Schulze, Deniz Özcan