Cijo George - RankMe

13 papers A 5C 1Misc 2Journal 1Unranked 4

Year	Rank	Type	Title / Venue / Authors
2025	—	`conf`	STREAQ: Selective Tiered Routing for Effective and Affordable Contact Center Quality Assurance. EMNLP (Industry Track) Prajwal Sood, Rajdeep Agrawal, Mayank Sati, Digvijay Ingle, Cijo George
2025	—	`conf`	Scalable and Cost Effective High-Cardinality Classification with LLMs via Multi-View Label Representations and Retrieval Augmentation. EMNLP (Industry Track) Anup Pattnaik, Sasanka Vutla, Hamvir Dev, Jeevesh Nandan, Cijo George
2024	—	`conf`	Improving Hierarchical Text Clustering with LLM-guided Multi-view Cluster Representation. EMNLP (Industry Track) Anup Pattnaik, Cijo George, Rishabh Kumar Tripathi, Sasanka Vutla, Jithendra Vepa
2024	—	`conf`	Probing the Depths of Language Models' Contact-Center Knowledge for Quality Assurance. EMNLP (Industry Track) Digvijay Ingle, Aashraya Sachdeva, Surya Prakash Sahu, Mayank Sati, Cijo George, Jithendra Vepa
2023	A	`conf`	COnVoy: A Contact Center Operated Pipeline for Voice of Customer Discovery. INTERSPEECH Rishabh Kumar Tripathi, Digvijay Ingle, Ayush Kumar, Cijo George, Jithendra Vepa
2023	A	`conf`	CauSE: Causal Search Engine for Understanding Contact-Center Conversations. INTERSPEECH Anup Pattnaik, Tanay Narshana, Aashraya Sachdeva, Cijo George, Jithendra Vepa
2023	A	`conf`	Cross-lingual/Cross-channel Intent Detection in Contact-Center Conversations. INTERSPEECH Suraj Agrawal, Aashraya Sachdeva, Soumya Jain, Cijo George, Jithendra Vepa
2023	A	`conf`	Tailored Real-Time Call Summarization System for Contact Centers. INTERSPEECH Aashraya Sachdeva, Sai Nishanth Padala, Anup Pattnaik, Varun Nathan, Cijo George, Ayush Kumar, Jithendra Vepa
2023	A	`conf`	What questions are my customers asking?: Towards Actionable Insights from Customer Questions in Contact Center Calls. INTERSPEECH Varun Nathan, Devashish Deshpande, Ayush Kumar, Cijo George, Jithendra Vepa
2018	C	`conf`	Yodea: Workload Pattern Assessment Tool for Cloud Migration. CloudCom Rukma Talwadker, Cijo George
2015	J	`jnl`	Fault Tolerance on Large Scale Systems using Adaptive Process Replication. IEEE Trans. Computers Cijo George, Sathish S. Vadhiyar
2014	Misc	`conf`	Anode: Empirical detection of performance problems in storage systems using time-series analysis of periodic measurements. MSST Vipul Mathur, Cijo George, Jayanta Basak
2012	Misc	`conf`	ADFT: An Adaptive Framework for Fault Tolerance on Large Scale Systems using Application Malleability. ICCS Cijo George, Sathish S. Vadhiyar