Christoph Peters

58 papers B 2C 11Journal 10Unranked 34

Year	Rank	Type	Title / Venue / Authors
2026	—	`conf`	Design Features for Explainable Generative AI (GenXAI) Systems in Knowledge-Intensive Service Work. HICSS Philipp Reinhard, Mahei Manhai Li, Matteo Fina, Christoph Peters, Jan Marco Leimeister
2026	B	`conf`	The Agile Mindset and Its Impact on Job Satisfaction, Goal Orientation and Change Resistance - A Scale Development and Validation. XP Karen Eilers, Christoph Peters, Ulrich Bretschneider
2025	J	`jnl`	Conceptualizing hybrid intelligent service ecosystems. Electron. Mark. Christian Bartelheimer, Daniel Heinz, Sarah Hönigsberg, Dominik Siemon, Mahei Manhai Li, Timo Strohmann, Jens Poeppelbuss, Christoph Peters
2025	J	`jnl`	Continuous value shaping: A boundary concept for innovating service innovation approaches. Electron. Mark. Tilo Böhmann, Angela Roth, Gerhard Satzger, Carina Benz, Daniel Beverungen, Andreas Boes, Christoph F. Breidbach, Martin Gersch, Gerhard Gudergan, Jens Hogreve, Christian Kurtz, Barbara Langes, Jan Marco Leimeister, Tom Lewandowski, Thomas Meiren, Rainer Nägele, Stefanie Paluch, Christoph Peters, Jens Poeppelbuss, Susanne Robra-Bissantz, Carsten Schultz, Jan H. Schumann, Jochen Wirtz, Nancy Viola Wünderlich
2025	B	`conf`	Exploring the Role of Agile Mindset in Information Systems: A Systematic Literature Review. XP Karen Eilers, Tabea Augner, Necmettin Özkan, Christoph Peters, Ulrich Bretschneider
2024	J	`jnl`	A Value Co-Creation Perspective on Data Labeling in Hybrid Intelligence Systems: A Design Study. Inf. Syst. Mahei Manhai Li, Philipp Reinhard, Christoph Peters, Sarah Oeste-Reiss, Jan Marco Leimeister
2024	—	`conf`	Generative AI in Customer Support Services: A Framework for Augmenting the Routines of Frontline Service Employees. HICSS Philipp Reinhard, Mahei Manhai Li, Christoph Peters, Jan Marco Leimeister
2024	—	`conf`	Let Employees Train Their Own Chatbots: Design of Generative AI-Enabled Delegation Systems. ECIS Philipp Reinhard, Mahei Manhai Li, Christoph Peters, Jan Marco Leimeister
2023	—	`conf`	A Conceptual Model for Labeling in Reinforcement Learning Systems: A Value Co-creation Perspective. DESRIST Philipp Reinhard, Mahei Manhai Li, Ernestine Dickhaut, Cornelius Reh, Christoph Peters, Jan Marco Leimeister
2023	—	`conf`	Empowering Recommender Systems in ITSM: A Pipeline Reference Model for AI-Based Textual Data Quality Enrichment. DESRIST Philipp Reinhard, Mahei Manhai Li, Ernestine Dickhaut, Christoph Peters, Jan Marco Leimeister
2022	—	`conf`	Empowerment Effects in Human-machine Collaboration - A Systematic Literature Review and Directions on Hybrid Intelligence Behavior Patterns. PACIS Elisabeth Akmeikina, Karen Eilers, Mahei Manhai Li, Christoph Peters
2022	C	`conf`	ICT-enabled job crafting: How Business Unit Developers use Low-code Development Platforms to craft jobs. ICIS Mahei Manhai Li, Christoph Peters, Mathis Poser, Karen Eilers, Edona Elshan
2022	—	`conf`	Requirements for an IT Support System based on Hybrid Intelligence. HICSS Simon L. Schmidt, Mahei Manhai Li, Christoph Peters
2022	C	`conf`	Three Personality Trait Combinations for Agile Employees: The Relationship Between the Big Five and Agile Mindset. ICIS Philip Emmerich, Karen Eilers, Christoph Peters, Søren Salomo
2021	J	`jnl`	How Companies Can Benefit from Interlinking External Crowds and Internal Employees. MIS Q. Executive Volkmar Mrass, Christoph Peters, Jan Marco Leimeister
2021	—	`conf`	Knowledge is Power: Provide Your IT-Support with Domain-Specific High-Quality Solution Material. DESRIST Simon L. Schmidt, Mahei Manhai Li, Sascha Weigel, Christoph Peters
2020	C	`conf`	Doing Agile vs. Being Agile - Understanding Their Effects to Improve Agile Work. ICIS Karen Eilers, Benedikt Simmert, Christoph Peters
2020	—	`conf`	Moving towards a Non-Dyadic View on Service Systems and its Operationalization - Applying the Hypergraph-based Service System Model. HICSS Mahei Manhai Li, Christoph Peters, Jan Marco Leimeister
2019	J	`jnl`	Conquering the Challenge of Continuous Business Model Improvement - Design of a Repeatable Process. Bus. Inf. Syst. Eng. Benedikt Simmert, Philipp Alexander Ebel, Christoph Peters, Eva Alice Christiane Bittner, Jan Marco Leimeister
2019	J	`jnl`	Die Digitalisierungsstraße für die Stadt der Zukunft - Kollaborative Entwicklung eines Portals für bürger-initiierte Dienstleistungsentwicklung im Kontext einer Smart City. HMD Prax. Wirtsch. Matthias Simon Billert, Christoph Peters
2019	—	`conf`	From Service Systems Engineering to Service in-Novation - a Modeling Approach. ECIS Mahei Manhai Li, Christoph Peters
2019	—	`conf`	How to Empower the Workforce - Analyzing Internal Crowd Work as a Neo-Socio-Technical System -. HICSS David Durward, Benedikt Simmert, Christoph Peters, Ivo Blohm, Jan Marco Leimeister
2019	—	`conf`	Internal Crowd Work as a Source of Empowerment - An Empirical Analysis of the Perception of Employees in a Crowdtesting Project -. Wirtschaftsinformatik David Durward, Benedikt Simmert, Ivo Blohm, Christoph Peters
2019	—	`conf`	Managing Work Systems for Complex Work via Crowdworking Platforms - How to Orchestrate the Interplay of Crowds. HICSS Volkmar Mrass, Christoph Peters
2019	C	`conf`	Take the wheel - Technology-driven Change in the Energy Sector. ICIS Mahei Manhai Li, Jennifer Müller, Sissy-Josefina Ernst, Christoph Peters
2018	—	`conf`	Digitale Wertschöpfung durch Crowd Services: Neue Formen des Kundensupports am Beispiel Mila und Swisscom. MKWI Volkmar Mrass, Christoph Peters
2018	—	`conf`	Gestaltungsraum für proaktive Smart Homes zur Gesundheitsförderung. MKWI Theresa Kromat, Tobias Dehling, Reinhold Haux, Christoph Peters, Bernhard Sick, Sven Tomforde, Klaus-Hendrik Wolf, Ali Sunyaev
2018	—	`conf`	Grinding a Diamond - the iterative Development of Citizen-initiated Services. ECIS Matthias Simon Billert, Christoph Peters
2018	—	`conf`	Managing Complex Work Systems via Crowdworking Platforms: How Deutsche Bank Explores AI Trends and the Future of Banking with Jovoto. HICSS Volkmar Mrass, Christoph Peters, Jan Marco Leimeister
2018	—	`conf`	Managing Complex Work Systems via Crowdworking Platforms: The Case of Hamburger Hochbahn and Phantominds. HICSS Volkmar Mrass, Christoph Peters, Jan Marco Leimeister
2018	C	`conf`	Reconceptualizing Service Systems " Introducing Service System Graphs. ICIS Mahei Manhai Li, Christoph Peters
2017	C	`conf`	Designing a peer-based support system to support shakedown. ICIS Mahei Manhai Li, Christoph Peters, Jan Marco Leimeister
2017	—	`conf`	Fostering Business Model Extensions for ICT-Enabled Human-Centered Service Systems. Wirtschaftsinformatik Stefan Kleinschmidt, Christoph Peters
2017	—	`conf`	One for All? Managing External and Internal Crowds through a Single Platform - A Case Study. HICSS Volkmar Mrass, Christoph Peters, Jan Marco Leimeister
2017	—	`conf`	Systematic and Continuous Business Model Development: Design of a Repeatable Process Using the Collaboration Engineering Approach. Wirtschaftsinformatik Benedikt Simmert, Philipp Ebel, Eva Alice Christiane Bittner, Christoph Peters
2017	—	`conf`	Towards a Taxonomy of Digital Work. ECIS Volkmar Mrass, Mahei Manhai Li, Christoph Peters
2017	—	`conf`	Towards an Integrated Evaluation of Humancentered Service Systems and corresponding Business Models: a Systems Theory Perspective. ECIS Stefan Kleinschmidt, Christoph Peters
2017	C	`conf`	Understanding IT-Culture Conflicts to Drive Successful Technochange Projects - a Case Study. ICIS Sissy-Josefina Ernst, Andreas Janson, Christoph Peters, Jan Marco Leimeister
2017	J	`jnl`	Von Kunden für Kunden: Crowd Services als Erweiterung der Digital Customer Experience. HMD Prax. Wirtsch. Volkmar Mrass, Christoph Peters, Jan Marco Leimeister
2016	J	`jnl`	Emerging Digital Frontiers for Service Innovation. Commun. Assoc. Inf. Syst. Christoph Peters, Paul P. Maglio, Ralph Badinelli, Robert R. Harmon, Roger S. Maull, James C. Spohrer, Tuure Tuunanen, Stephen L. Vargo, Jeffrey J. Welser, Haluk Demirkan, Terri L. Griffith, Yassi Moghaddam
2016	C	`conf`	ICT-Enabled Service Innovation in Human-Centered Service Systems: A Systematic Literature Review. ICIS Stefan Kleinschmidt, Christoph Peters, Jan Marco Leimeister
2016	—	`conf`	IT-Kulturkonflikttheorie und ihre Bedeutung für erfolgreiches Service Systems Engineering - Fallstudie eines Einführungsprojektes für mobile Lernanwendungen in China (Extended Abstract). MKWI Sissy-Josefina Ernst, Andreas Janson, Mahei Manhai Li, Christoph Peters, Matthias Söllner
2016	C	`conf`	Managing Disruptive Innovation through Service Systems - The Case of Crowdlending in the Banking Industry. ICIS Ivo Blohm, Philipp Haas, Christoph Peters, Thomas Jakob, Jan Marco Leimeister
2016	—	`conf`	Mastering Shakedown through the User - the Need for User-Generated Services in Techno Change. ECIS Mahei Manhai Li, Christoph Peters
2016	—	`—`	Modularization of services: a modularization method for the field of telemedicine. Christoph Peters
2016	C	`conf`	Towards Design Principles for Aligning Human-Centered Service Systems and Corresponding Business Models. ICIS Stefan Kleinschmidt, Barbara Burkhard, Manuel Hess, Christoph Peters, Jan Marco Leimeister
2015	J	`jnl`	Anatomy of Successful Business Models for Complex Services: Insights from the Telemedicine Field. J. Manag. Inf. Syst. Christoph Peters, Ivo Blohm, Jan Marco Leimeister
2015	—	`conf`	Complex Services and According Business Models - Design and Evaluation of an Analysis Framework in the Field of Telemedicine. HICSS Christoph Peters, Theresa Kromat, Jan Marco Leimeister
2015	—	`conf`	Mobile Work Support for Field Service: A Literature Review and Directions for Future Research. Wirtschaftsinformatik Matthias Herterich, Christoph Peters, Alexander A. Neff, Falk Uebernickel, Walter Brenner
2015	C	`conf`	Modularization of Crowdfunding Services - Designing Disruptive Innovations in the Banking Industry. ICIS Philipp Haas, Ivo Blohm, Christoph Peters, Jan Marco Leimeister
2015	—	`conf`	The Efficient Provision of Culture-Sensitive Services: A Modularization Approach. ICServ Andreas Janson, Christoph Peters, Jan Marco Leimeister
2014	—	`conf`	Together they are Strong: the Quest for Service Modularization parameters. ECIS Christoph Peters
2013	J	`jnl`	A Comparative Study of Governmental One-Stop Portals for Public Service Delivery. Int. J. Intell. Inf. Technol. Thomas Kohlborn, Axel Korthaus, Christoph Peters, Erwin Fielt
2013	—	`conf`	TM³ - A Modularization Method For Telemedical Services: Design And Evaluation. ECIS Christoph Peters, Jan Marco Leimeister
2011	—	`conf`	Engineering knowledge-intense, personoriented services - a state of the art analysis. ECIS Philipp Menschner, Christoph Peters, Jan Marco Leimeister
2011	—	`conf`	Improving corporate portal design by using service-oriented requirements engineering and service bundling. RESS Axel Hoffmann, Christoph Peters, Jan Marco Leimeister
2011	—	`conf`	Service Delivery in One-Stop Government Portals - Observations Based on a Market Research Study in Queensland. ACIS Christoph Peters, Thomas Kohlborn, Axel Korthaus, Erwin Fielt, Andrew Ramsden
2011	—	`conf`	Student sucht Dienstleistung, Dienstleistung sucht Student: Erstellung individualisierter Dienstleistungsangebote in Studierendenportalen. GI-Jahrestagung Axel Hoffmann, Christoph Peters, Jan Marco Leimeister