Avishai Mandelbaum

57 papers A 6Misc 2Journal 45Unranked 4
YearRankTypeTitle / Venue / Authors
2024 J jnl
Frontiers in Operations: Waiting Experience in Open-Shop Service Networks: Improvements via Flow Analytics and Automation.
Manuf. Serv. Oper. Manag.
Manlu Chen, Opher Baron, Avishai Mandelbaum, Jianfu Wang, Galit B. Yom-Tov, Nadir Arber
2023 J jnl
Preface to the Special Issue on Behavioral Queueing Science: The Need for a Multidisciplinary Approach.
Oper. Res.
Armann Ingolfsson, Avishai Mandelbaum, Kenneth Schultz, Galit B. Yom-Tov
2022 J jnl
Appointment-driven service systems with many servers.
Queueing Syst. Theory Appl.
Junfei Huang, Avishai Mandelbaum, Petar Momcilovic
2020 J jnl
Bed Blocking in Hospitals Due to Scarce Capacity in Geriatric Institutions - Cost Minimization via Fluid Models.
Manuf. Serv. Oper. Manag.
Noa Zychlinski, Avishai Mandelbaum, Petar Momcilovic, Izack Cohen
2020 J jnl
Data-Driven Appointment-Scheduling Under Uncertainty: The Case of an Infusion Unit in a Cancer Center.
Manag. Sci.
Avishai Mandelbaum, Petar Momcilovic, Nikolaos Trichakis, Sarah Kadish, Ryan Leib, Craig A. Bunnell
2019 J jnl
Erlang-S: A Data-Based Model of Servers in Queueing Networks.
Manag. Sci.
David Azriel, Paul D. Feigin, Avishai Mandelbaum
2018 J jnl
Time-varying many-server finite-queues in tandem: Comparing blocking mechanisms via fluid models.
Oper. Res. Lett.
Noa Zychlinski, Petar Momcilovic, Avishai Mandelbaum
2018 J jnl
Time-varying tandem queues with blocking: modeling, analysis, and operational insights via fluid models with reflection.
Queueing Syst. Theory Appl.
Noa Zychlinski, Avishai Mandelbaum, Petar Momcilovic
2018 J jnl
To aggregate or to eliminate? Optimal model simplification for improved process performance prediction.
Inf. Syst.
Arik Senderovich, Alexander Shleyfman, Matthias Weidlich, Avigdor Gal, Avishai Mandelbaum
2017 J jnl
Personalized queues: the customer view, via a fluid model of serving least-patient first.
Queueing Syst. Theory Appl.
Avishai Mandelbaum, Petar Momcilovic
2017 J jnl
Refined Models for Efficiency-Driven Queues with Applications to Delay Announcements and Staffing.
Oper. Res.
Junfei Huang, Avishai Mandelbaum, Hanqin Zhang, Jiheng Zhang
2017 J jnl
Traveling time prediction in scheduled transportation with journey segments.
Inf. Syst.
Avigdor Gal, Avishai Mandelbaum, François Schnitzler, Arik Senderovich, Matthias Weidlich
2016 — conf
Conformance Checking and Performance Improvement in Scheduled Processes: A Queueing-Network Perspective (Extended Abstract).
EMISA
Arik Senderovich, Matthias Weidlich, Liron Yedidsion, Avigdor Gal, Avishai Mandelbaum, Sarah Kadish, Craig A. Bunnell
2016 J jnl
Conformance Checking and Performance Improvement in Scheduled Processes: A Queueing-Network Perspective.
EMISA Forum
Arik Senderovich, Matthias Weidlich, Liron Yedidsion, Avigdor Gal, Avishai Mandelbaum, Sarah Kadish, Craig A. Bunnell
2016 J jnl
Conformance checking and performance improvement in scheduled processes: A queueing-network perspective.
Inf. Syst.
Arik Senderovich, Matthias Weidlich, Liron Yedidsion, Avigdor Gal, Avishai Mandelbaum, Sarah Kadish, Craig A. Bunnell
2016 A conf
P ^3 -Folder: Optimal Model Simplification for Improving Accuracy in Process Performance Prediction.
BPM
Arik Senderovich, Alexander Shleyfman, Matthias Weidlich, Avigdor Gal, Avishai Mandelbaum
2016 A conf
The ROAD from Sensor Data to Process Instances via Interaction Mining.
CAiSE
Arik Senderovich, Andreas Rogge-Solti, Avigdor Gal, Jan Mendling, Avishai Mandelbaum
2015 J jnl
Control of Patient Flow in Emergency Departments, or Multiclass Queues with Deadlines and Feedback.
Oper. Res.
Junfei Huang, Boaz Carmeli, Avishai Mandelbaum
2015 A conf
Data-Driven Performance Analysis of Scheduled Processes.
BPM
Arik Senderovich, Andreas Rogge-Solti, Avigdor Gal, Jan Mendling, Avishai Mandelbaum, Sarah Kadish, Craig A. Bunnell
2015 — conf
Discovering Queues from Event Logs with Varying Levels of Information.
Business Process Management Workshops
Arik Senderovich, Sander J. J. Leemans, Shahar Harel, Avigdor Gal, Avishai Mandelbaum, Wil M. P. van der Aalst
2015 A conf
Discovery and Validation of Queueing Networks in Scheduled Processes.
CAiSE
Arik Senderovich, Matthias Weidlich, Avigdor Gal, Avishai Mandelbaum, Sarah Kadish, Craig A. Bunnell
2015 — conf
On Predicting Traveling Times in Scheduled Transportation (Extended Abstract).
MUD@ICML
Avigdor Gal, Avishai Mandelbaum, François Schnitzler, Arik Senderovich, Matthias Weidlich
2015 J jnl
Queue mining for delay prediction in multi-class service processes.
Inf. Syst.
Arik Senderovich, Matthias Weidlich, Avigdor Gal, Avishai Mandelbaum
2014 J jnl
Erlang-R: A Time-Varying Queue with Reentrant Customers, in Support of Healthcare Staffing.
Manuf. Serv. Oper. Manag.
Galit B. Yom-Tov, Avishai Mandelbaum
2014 J jnl
Excursion-Based Universal Approximations for the Erlang-A Queue in Steady-State.
Math. Oper. Res.
Itai Gurvich, Junfei Huang, Avishai Mandelbaum
2014 A conf
Mining Resource Scheduling Protocols.
BPM
Arik Senderovich, Matthias Weidlich, Avigdor Gal, Avishai Mandelbaum
2014 J jnl
Performance-based routing.
Oper. Res. Lett.
Avishai Mandelbaum, Petar Momcilovic
2014 A conf
Queue Mining - Predicting Delays in Service Processes.
CAiSE
Arik Senderovich, Matthias Weidlich, Avigdor Gal, Avishai Mandelbaum
2013 J jnl
Abandonment versus blocking in many-server queues: asymptotic optimality in the QED regime.
Queueing Syst. Theory Appl.
Ananda P. Weerasinghe, Avishai Mandelbaum
2013 J jnl
Data-stories about (im)patient customers in tele-queues.
Queueing Syst. Theory Appl.
Avishai Mandelbaum, Sergey Zeltyn
2013 J jnl
Erratum to: Data-stories about (im)patient customers in tele-queues.
Queueing Syst. Theory Appl.
Avishai Mandelbaum, Sergey Zeltyn
2012 — conf
Control of Fork-Join Networks in heavy traffic.
Allerton Conference
Rami Atar, Avishai Mandelbaum, Asaf Zviran
2012 J jnl
On Fair Routing from Emergency Departments to Hospital Wards: QED Queues with Heterogeneous Servers.
Manag. Sci.
Avishai Mandelbaum, Petar Momcilovic, Yulia Tseytlin
2012 J jnl
Queues with Many Servers and Impatient Customers.
Math. Oper. Res.
Avishai Mandelbaum, Petar Momcilovic
2011 J jnl
Routing and Staffing in Large-Scale Service Systems: The Case of Homogeneous Impatient Customers and Heterogeneous Servers.
Oper. Res.
Mor Armony, Avishai Mandelbaum
2011 J jnl
Simulation-based models of emergency departments: : Operational, tactical, and strategic staffing.
ACM Trans. Model. Comput. Simul.
Sergey Zeltyn, Yariv N. Marmor, Avishai Mandelbaum, Boaz Carmeli, Ohad Greenshpan, Yossi Mesika, Segev Wasserkrug, Pnina Vortman, Avraham Shtub, Tirza Lauterman, Dagan Schwartz, Kobi Moskovitch, Sara Tzafrir, Fuad Basis
2010 J jnl
Designing a call center with an IVR (Interactive Voice Response).
Queueing Syst. Theory Appl.
Polyna Khudyakov, Paul D. Feigin, Avishai Mandelbaum
2010 J jnl
Service Engineering: Data-Based Course Development and Teaching.
INFORMS Trans. Educ.
Avishai Mandelbaum, Sergey Zeltyn
2010 Misc conf
Using simulation-based Stochastic Approximation to optimize staffing of systems with Skills-Based-Routing.
WSC
Zohar Feldman, Avishai Mandelbaum
2009 J jnl
Staffing Many-Server Queues with Impatient Customers: Constraint Satisfaction in Call Centers.
Oper. Res.
Avishai Mandelbaum, Sergey Zeltyn
2009 Misc conf
Toward Simulation-based Real-time Decision-support Systems for Emergency Departments.
WSC
Yariv N. Marmor, Segev Wasserkrug, Sergey Zeltyn, Yossi Mesika, Ohad Greenshpan, Boaz Carmeli, Avraham Shtub, Avishai Mandelbaum
2008 J jnl
Queues with Many Servers: The Virtual Waiting-Time Process in the QED Regime.
Math. Oper. Res.
Avishai Mandelbaum, Petar Momcilovic
2008 J jnl
Service-Level Differentiation in Call Centers with Fully Flexible Servers.
Manag. Sci.
Itay Gurvich, Mor Armony, Avishai Mandelbaum
2008 J jnl
Staffing of Time-Varying Queues to Achieve Time-Stable Performance.
Manag. Sci.
Zohar Feldman, Avishai Mandelbaum, William A. Massey, Ward Whitt
2005 J jnl
Call Centers with Impatient Customers: Many-Server Asymptotics of the M/M/
Queueing Syst. Theory Appl.
Sergey Zeltyn, Avishai Mandelbaum
2004 J jnl
Dimensioning Large Call Centers.
Oper. Res.
Sem C. Borst, Avishai Mandelbaum, Martin I. Reiman
2004 J jnl
Heavy Traffic Limits for Queues with Many Deterministic Servers.
Queueing Syst. Theory Appl.
Predrag R. Jelenkovic, Avishai Mandelbaum, Petar Momcilovic
2004 J jnl
Rational Abandonment from Tele-Queues: Nonlinear Waiting Costs with Heterogeneous Preferences.
Queueing Syst. Theory Appl.
Nahum Shimkin, Avishai Mandelbaum
2004 J jnl
Scheduling Flexible Servers with Convex Delay Costs: Heavy-Traffic Optimality of the Generalized cµ-Rule.
Oper. Res.
Avishai Mandelbaum, Alexander L. Stolyar
2003 J jnl
Telephone Call Centers: Tutorial, Review, and Research Prospects.
Manuf. Serv. Oper. Manag.
Noah Gans, Ger Koole, Avishai Mandelbaum
2002 J jnl
Adaptive Behavior of Impatient Customers in Tele-Queues: Theory and Empirical Support.
Manag. Sci.
Ety Zohar, Avishai Mandelbaum, Nahum Shimkin
2002 J jnl
Designing a Call Center with Impatient Customers.
Manuf. Serv. Oper. Manag.
O. Garnett, Avishai Mandelbaum, Martin I. Reiman
2002 J jnl
Queue Lengths and Waiting Times for Multiserver Queues with Abandonment and Retrials.
Telecommun. Syst.
Avishai Mandelbaum, William A. Massey, Martin I. Reiman, Alexander L. Stolyar, Brian Rider
2002 J jnl
Queueing Models of Call Centers: An Introduction.
Ann. Oper. Res.
Ger Koole, Avishai Mandelbaum
2000 J jnl
A model for rational abandonments from invisible queues.
Queueing Syst. Theory Appl.
Avishai Mandelbaum, Nahum Shimkin
1998 J jnl
Estimating characteristics of queueing networks using transactional data.
Queueing Syst. Theory Appl.
Avishai Mandelbaum, Sergey Zeltyn
1998 J jnl
Strong approximations for Markovian service networks.
Queueing Syst. Theory Appl.
Avishai Mandelbaum, William A. Massey, Martin I. Reiman