Asbjørn Følstad

94 papers A* 2A 1Misc 9Journal 37Unranked 34
YearRankTypeTitle / Venue / Authors
2026 J jnl
How cyborg propaganda reshapes collective action.
CoRR
Jonas R. Kunst, Kinga Bierwiaczonek, Meeyoung Cha, Omid V. Ebrahimi, Marc Fawcett-Atkinson, Asbjørn Følstad, Anton Gollwitzer, Nils Köbis, Gary Marcus, Jon Roozenbeek, Daniel Thilo Schroeder, Jay J. Van Bavel, Sander van der Linden, Rory White, Live Leonhardsen Wilhelmsen
2025 — ed.
Chatbots and Human-Centered AI - 8th International Workshop, CONVERSATIONS 2024, Thessaloniki, Greece, December 4-5, 2024, Revised Selected Papers
CONVERSATIONS
Asbjørn Følstad, Symeon Papadopoulos, Theo B. Araujo, Effie L.-C. Law, Ewa Luger, Sebastian Hobert, Petter Bae Brandtzaeg
2025 J jnl
Conversation logs as a source of insight: predicting user satisfaction for customer service chatbots.
Qual. User Exp.
Fehime Ceren Ay, Eleonora Freddi, Asbjørn Følstad, Stig Hodnebrog, Knut Kvale, Olav Alexander Sell, Simen Ulsaker
2025 J jnl
Exploring users' privacy decision making in retail- insights and challenges for HCI research.
Qual. User Exp.
Emilie Storslett Henriksen, Asbjørn Følstad, Konstantinos Boletsis
2025 J jnl
Understanding model power in social AI.
AI Soc.
Petter Bae Brandtzaeg, Marita Skjuve, Asbjørn Følstad
2024 — ed.
Chatbot Research and Design - 7th International Workshop, CONVERSATIONS 2023, Oslo, Norway, November 22-23, 2023, Revised Selected Papers
CONVERSATIONS
Asbjørn Følstad, Theo B. Araujo, Symeon Papadopoulos, Effie L.-C. Law, Ewa Luger, Morten Goodwin, Sebastian Hobert, Petter Bae Brandtzaeg
2024 J jnl
Conversational Breakdown in a Customer Service Chatbot: Impact of Task Order and Criticality on User Trust and Emotion.
ACM Trans. Comput. Hum. Interact.
Asbjørn Følstad, Effie L.-C. Law, Nena van As
2024 — conf
LLM-Powered Conversational AI in Customer Service: Users' Expectations and Anticipated Use.
CONVERSATIONS
Anna Grøndahl Larsen, Marita Skjuve, Knut Kvale, Asbjørn Følstad
2024 J jnl
The impact of chatbots on public service provision: A qualitative interview study with citizens and public service providers.
Gov. Inf. Q.
Anna Grøndahl Larsen, Asbjørn Følstad
2024 J jnl
User Interactions With a Municipality Chatbot - Lessons Learnt From Dialogue Analysis.
Int. J. Hum. Comput. Interact.
Asbjørn Følstad, Nina Bjerkreim-Hanssen
2024 J jnl
Why do people use ChatGPT? Exploring user motivations for generative conversational AI.
First Monday
Marita Skjuve, Petter Bae Brandtzaeg, Asbjørn Følstad
2023 J jnl
A Longitudinal Study of Self-Disclosure in Human-Chatbot Relationships.
Interact. Comput.
Marita Skjuve, Asbjørn Følstad, Petter Bae Brandtzæg
2023 — ed.
Chatbot Research and Design - 6th International Workshop, CONVERSATIONS 2022, Amsterdam, The Netherlands, November 22-23, 2022, Revised Selected Papers
CONVERSATIONS
Asbjørn Følstad, Theo B. Araujo, Symeon Papadopoulos, Effie L.-C. Law, Ewa Luger, Morten Goodwin, Petter Bae Brandtzaeg
2023 J jnl
Chatbots for active learning: A case of phishing email identification.
Int. J. Hum. Comput. Stud.
Sebastian Hobert, Asbjørn Følstad, Effie Lai-Chong Law
2023 — conf
Effects of Prior Experience, Gender, and Age on Trust in a Banking Chatbot With(Out) Breakdown and Repair.
INTERACT (2)
Effie Lai-Chong Law, Nena van As, Asbjørn Følstad
2023 — conf
The Human Likeness of Government Chatbots - An Empirical Study from Norwegian Municipalities.
EGOV
Asbjørn Følstad, Anna Grøndahl Larsen, Nina Bjerkreim-Hanssen
2023 — conf
The User Experience of ChatGPT: Findings from a Questionnaire Study of Early Users.
CUI
Marita Skjuve, Asbjørn Følstad, Petter Bae Brandtzaeg
2022 J jnl
A longitudinal study of human-chatbot relationships.
Int. J. Hum. Comput. Stud.
Marita Skjuve, Asbjørn Følstad, Knut Inge Fostervold, Petter Bae Brandtzaeg
2022 — ed.
Chatbot Research and Design - 5th International Workshop, CONVERSATIONS 2021, Virtual Event, November 23-24, 2021, Revised Selected Papers
CONVERSATIONS
Asbjørn Følstad, Theo B. Araujo, Symeon Papadopoulos, Effie L.-C. Law, Ewa Luger, Morten Goodwin, Petter Bae Brandtzaeg
2022 — conf
Chatbots as Part of Digital Government Service Provision - A User Perspective.
CONVERSATIONS
Nadia Abbas, Asbjørn Følstad, Cato Alexander Bjørkli
2022 J jnl
Deep learning for prediction of depressive symptoms in a large textual dataset.
Neural Comput. Appl.
Md. Zia Uddin, Kim Kristoffer Dysthe, Asbjørn Følstad, Petter Bae Brandtzaeg
2022 Misc conf
Effects of Humanlikeness and Conversational Breakdown on Trust in Chatbots for Customer Service.
NordiCHI
Effie Lai-Chong Law, Asbjørn Følstad, Nena van As
2022 — conf
Ethics of Conversational User Interfaces.
CHI Extended Abstracts
Minha Lee, Jaisie Sin, Guy Laban, Matthias Kraus, Leigh Clark, Martin Porcheron, Benjamin R. Cowan, Asbjørn Følstad, Cosmin Munteanu, Heloisa Candello
2022 J jnl
Understanding the user experience of customer service chatbots: An experimental study of chatbot interaction design.
Int. J. Hum. Comput. Stud.
Isabel Kathleen Fornell Haugeland, Asbjørn Følstad, Cameron Taylor, Cato Alexander Bjørkli
2021 — ed.
Chatbot Research and Design - 4th International Workshop, CONVERSATIONS 2020, Virtual Event, November 23-24, 2020, Revised Selected Papers
CONVERSATIONS
Asbjørn Følstad, Theo B. Araujo, Symeon Papadopoulos, Effie L.-C. Law, Ewa Luger, Morten Goodwin, Petter Bae Brandtzaeg
2021 J jnl
Conversational Agent as Trustworthy Autonomous System (Trust-CA) (Dagstuhl Seminar 21381).
Dagstuhl Reports
Effie Lai-Chong Law, Asbjørn Følstad, Jonathan Grudin, Björn W. Schuller
2021 J jnl
Future directions for chatbot research: an interdisciplinary research agenda.
Computing
Asbjørn Følstad, Theo B. Araujo, Effie Lai-Chong Law, Petter Bae Brandtzaeg, Symeon Papadopoulos, Lea Reis, Marcos Báez, Guy Laban, Patrick McAllister, Carolin Ischen, Rebecca Wald, Fabio Catania, Raphael Meyer von Wolff, Sebastian Hobert, Ewa Luger
2021 — conf
How Can a Chatbot Support Human Resource Management? Exploring the Operational Interplay.
CONVERSATIONS
Tina Taule, Asbjørn Følstad, Knut Inge Fostervold
2021 J jnl
Investigating the user experience of customer service chatbot interaction: a framework for qualitative analysis of chatbot dialogues.
Qual. User Exp.
Asbjørn Følstad, Cameron Taylor
2021 J jnl
My Chatbot Companion - a Study of Human-Chatbot Relationships.
Int. J. Hum. Comput. Stud.
Marita Skjuve, Asbjørn Følstad, Knut Inge Fostervold, Petter Bae Brandtzaeg
2021 — conf
Putting a Face on Algorithms: Personas for Modeling Artificial Intelligence.
HCI (36)
Amela Karahasanovic, Asbjørn Følstad, Patrick Schittekat
2021 A* conf
When the Social Becomes Non-Human: Young People's Perception of Social Support in Chatbots.
CHI
Petter Bae Brandtzæg, Marita Skjuve, Kim Kristoffer Dysthe, Asbjørn Følstad
2021 — conf
[email protected]: Inclusive and Collaborative Child-facing Voice Technologies.
CSCW Companion
Radhika Garg, Martin Porcheron, Leigh Clark, Benjamin R. Cowan, Asbjørn Følstad, Bo Zhang, Jeni Paay, Ewa Luger
2020 — ed.
Chatbot Research and Design - Third International Workshop, CONVERSATIONS 2019, Amsterdam, The Netherlands, November 19-20, 2019, Revised Selected Papers
CONVERSATIONS
Asbjørn Følstad, Theo B. Araujo, Symeon Papadopoulos, Effie Lai-Chong Law, Ole-Christoffer Granmo, Ewa Luger, Petter Bae Brandtzæg
2020 Misc conf
Communicating Service Offers in a Conversational User Interface: An Exploratory Study of User Preferences in Chatbot Interaction.
OZCHI
Asbjørn Følstad, Ragnhild Halvorsrud
2020 — conf
Understanding the User Experience of Customer Service Chatbots: What Can We Learn from Customer Satisfaction Surveys?
CONVERSATIONS
Knut Kvale, Eleonora Freddi, Stig Hodnebrog, Olav Alexander Sell, Asbjørn Følstad
2020 J jnl
Users' experiences with chatbots: findings from a questionnaire study.
Qual. User Exp.
Asbjørn Følstad, Petter Bae Brandtzaeg
2019 J jnl
An Initial Model of Trust in Chatbots for Customer Service - Findings from a Questionnaire Study.
Interact. Comput.
Cecilie Bertinussen Nordheim, Asbjørn Følstad, Cato Alexander Bjørkli
2019 — conf
Chatbots for customer service: user experience and motivation.
CUI
Asbjørn Følstad, Marita Skjuve
2019 — conf
Conversational Agents: Acting on the Wave of Research and Development.
CHI Extended Abstracts
Richard Jacques, Asbjørn Følstad, Elizabeth Gerber, Jonathan Grudin, Ewa Luger, Andrés Monroy-Hernández, Dakuo Wang
2019 — conf
Conversational Repair in Chatbots for Customer Service: The Effect of Expressing Uncertainty and Suggesting Alternatives.
CONVERSATIONS
Asbjørn Følstad, Cameron Taylor
2019 — conf
Improving Conversations: Lessons Learnt from Manual Analysis of Chatbot Dialogues.
CONVERSATIONS
Knut Kvale, Olav Alexander Sell, Stig Hodnebrog, Asbjørn Følstad
2019 — ed.
Internet Science - INSCI 2018 International Workshops, St. Petersburg, Russia, October 24-26, 2018, Revised Selected Papers
INSCI Workshops
Svetlana S. Bodrunova, Olessia Koltsova, Asbjørn Følstad, Harry Halpin, Polina Kolozaridi, Leonid Yuldashev, Anna S. Smoliarova, Heiko Niedermayer
2018 J jnl
Chatbots: changing user needs and motivations.
Interactions
Petter Bae Brandtzæg, Asbjørn Følstad
2018 — conf
Different Chatbots for Different Purposes: Towards a Typology of Chatbots to Understand Interaction Design.
INSCI Workshops
Asbjørn Følstad, Marita Skjuve, Petter Bae Brandtzæg
2018 — ch.
Enjoyment: Lessons from Karasek.
Funology, 2nd ed.
Petter Bae Brandtzæg, Asbjørn Følstad, Jan Heim
2018 — ed.
Internet Science - INSCI 2017 International Workshops, IFIN, DATA ECONOMY, DSI, and CONVERSATIONS, Thessaloniki, Greece, November 22, 2017, Revised Selected Papers
INSCI Workshops
Sotiris Diplaris, Anna Satsiou, Asbjørn Følstad, Michail Vafopoulos, Thomas Vilarinho
2018 — conf
SIG: Chatbots for Social Good.
CHI Extended Abstracts
Asbjørn Følstad, Petter Bae Brandtzæg, Tom Feltwell, Effie L.-C. Law, Manfred Tscheligi, Ewa A. Luger
2018 — conf
Sharing economy services as human-machine networks: implications for policy making.
DG.O
Asbjørn Følstad, Marita Skjuve, Ida Maria Haugstveit, Till C. Lech
2018 — conf
What Makes Users Trust a Chatbot for Customer Service? An Exploratory Interview Study.
INSCI
Asbjørn Følstad, Cecilie Bertinussen Nordheim, Cato Alexander Bjørkli
2017 — conf
Automation in Human-Machine Networks: How Increasing Machine Agency Affects Human Agency.
ICMMI
Asbjørn Følstad, Vegard Engen, Ida Maria Haugstveit, John Brian Pickering
2017 J jnl
Automation in Human-Machine Networks: How Increasing Machine Agency Affects Human Agency.
CoRR
Asbjørn Følstad, Vegard Engen, Ida Maria Haugstveit, John Brian Pickering
2017 J jnl
Chatbots and the new world of HCI.
Interactions
Asbjørn Følstad, Petter Bae Brandtzæg
2017 — conf
Involving Users in the Design of Sharing Economy Services.
INSCI
Asbjørn Følstad, Dimitra Chasanidou, Ida Maria Haugstveit, Ragnhild Halvorsrud
2017 J jnl
Trust and distrust in online fact-checking services.
Commun. ACM
Petter Bae Brandtzæg, Asbjørn Følstad
2017 J jnl
Understanding Human-Machine Networks: A Cross-Disciplinary Survey.
ACM Comput. Surv.
Milena Tsvetkova, Taha Yasseri, Eric T. Meyer, John Brian Pickering, Vegard Engen, Paul Walland, Marika Lüders, Asbjørn Følstad, George Bravos
2017 J jnl
Users' design feedback in usability evaluation: a literature review.
Hum. centric Comput. Inf. Sci.
Asbjørn Følstad
2017 — conf
Why People Use Chatbots.
INSCI
Petter Bae Brandtzæg, Asbjørn Følstad
2016 J jnl
Design Feedback From Users Through an Online Social Platform: Benefits and Limitations.
Interact. Comput.
Asbjørn Følstad, Ida Maria Haugstveit, Knut Kvale, Amela Karahasanovic
2016 J jnl
How Should Organizations Adapt to Youth Civic Engagement in Social Media? A Lead User Approach.
Interact. Comput.
Petter Bae Brandtzæg, Ida Maria Haugstveit, Marika Lüders, Asbjørn Følstad
2016 — conf
Human-Machine Networks: Towards a Typology and Profiling Framework.
HCI (1)
Aslak Wegner Eide, John Brian Pickering, Taha Yasseri, George Bravos, Asbjørn Følstad, Vegard Engen, Milena Tsvetkova, Eric T. Meyer, Paul Walland, Marika Lüders
2016 J jnl
Human-Machine Networks: Towards a Typology and Profiling Framework.
CoRR
Aslak Wegner Eide, John Brian Pickering, Taha Yasseri, George Bravos, Asbjørn Følstad, Vegard Engen, Milena Tsvetkova, Eric T. Meyer, Paul Walland, Marika Lüders
2015 A conf
Participation Barriers to Youth Civic Engagement in Social Media.
ICWSM
Petter Bae Brandtzæg, Ida Maria Haugstveit, Marika Lüders, Asbjørn Følstad
2015 J jnl
Preface to the Focus Section.
IxD&A
Alma Leora Culén, Asbjørn Følstad
2015 J jnl
Understanding Human-Machine Networks: A Cross-Disciplinary Survey.
CoRR
Milena Tsvetkova, Taha Yasseri, Eric T. Meyer, John Brian Pickering, Vegard Engen, Paul Walland, Marika Lüders, Asbjørn Følstad, George Bravos
2014 Misc conf
Customer support as a source of usability insight: why users call support after visiting self-service websites.
NordiCHI
Asbjørn Følstad, Knut Kvale, Ida Maria Haugstveit
2014 J jnl
Expectations and Experiences With MyLabourParty: From Right to Know to Right to Participate?
J. Comput. Mediat. Commun.
Marika Lüders, Asbjørn Følstad, Espen Waldal
2014 Misc conf
Innovation in HCI: what can we learn from design thinking?
NordiCHI
Alma Leora Culén, Asbjørn Følstad
2014 J jnl
Political Social Media Sites as Public Sphere: A Case Study of the Norwegian Labour Party.
Commun. Assoc. Inf. Syst.
Marius Rohde Johannessen, Asbjørn Følstad
2014 — conf
The Role of a Political Party Website: Lessons Learnt from the User Perspective.
ePart
Asbjørn Følstad, Marius Rohde Johannessen, Marika Lüders
2013 — conf
Modelling User Behaviour and Experience - The R2D2 Networks Approach.
HCI (9)
Amela Karahasanovic, Asbjørn Følstad
2013 — conf
Online Political Debate: Motivating Factors and Impact on Political Engagement.
ePart
Asbjørn Følstad, Marika Lüders
2013 J jnl
Social design feedback: evaluations with users in online ad-hoc groups.
Hum. centric Comput. Inf. Sci.
Asbjørn Følstad, Kasper Hornbæk, Pål Ulleberg
2012 A* conf
Analysis in practical usability evaluation: a survey study.
CHI
Asbjørn Følstad, Effie Law, Kasper Hornbæk
2012 — conf
Effectiveness and Efficiency as Conflicting Requirements in Designing Emergency Mission Reporting.
I-UxSED
Erik G. Nilsson, Asbjørn Følstad
2012 Misc conf
Outliers in usability testing: how to treat usability problems found for only one test participant?
NordiCHI
Asbjørn Følstad, Effie Lai-Chong Law, Kasper Hornbæk
2010 Misc conf
Analysis in usability evaluations: an exploratory study.
NordiCHI
Asbjørn Følstad, Effie Lai-Chong Law, Kasper Hornbæk
2010 J jnl
Online User Feedback in Early Phases of the Design Process: Lessons Learnt from Four Design Cases.
Adv. Hum. Comput. Interact.
Asbjørn Følstad, Jørn Knutsen
2010 — conf
The Relevance of UX Models and Measures.
I-UxSED
Asbjørn Følstad
2010 J jnl
The usability inspection performance of work-domain experts: An empirical study.
Interact. Comput.
Asbjørn Følstad, Bente Anda, Dag I. K. Sjøberg
2010 J jnl
Work-domain knowledge in usability evaluation: Experiences with Cooperative Usability Testing.
J. Syst. Softw.
Asbjørn Følstad, Kasper Hornbæk
2009 — conf
Innovation in Online Communities - Towards Community-Centric Design.
UCMedia
Petter Bae Brandtzæg, Asbjørn Følstad, Marianna Obrist, David Geerts, Rüdiger Berg
2009 — conf
Towards a Manifesto for Living Lab Co-creation.
INTERACT (2)
Asbjørn Følstad, Petter Bae Brandtzæg, Jan Gulliksen, Mikael Börjeson, Pirjo Näkki
2008 — conf
Improving the User-Centredness of E-Government Projects.
WEBIST (2)
Asbjørn Følstad
2008 — conf
The Effect of Severity Ratings on Software Developers' Priority of Usability Inspection Results.
I-USED
Asbjørn Følstad
2008 Misc conf
The effect of group discussions in usability inspection: a pilot study.
NordiCHI
Asbjørn Følstad
2007 J jnl
Work-Domain Experts as Evaluators: Usability Inspection of Domain-Specific Work-Support Systems.
Int. J. Hum. Comput. Interact.
Asbjørn Følstad
2006 Misc conf
How HCI-practitioners want to evaluate their own practice.
NordiCHI
Asbjørn Følstad, Ida Bark, Jan Gulliksen
2005 — ch.
Enjoyment: Lessons from Karasek.
Funology
Petter Bae Brandtzæg, Asbjørn Følstad, Jan Heim
2005 — ch.
Participatory Development of Enterprise Process Models.
Information Modeling Methods and Methodologies
Reidar Gjersvik, John Krogstie, Asbjørn Følstad
2005 — conf
Use and Usefulness of HCI Methods: Results from an Exploratory Study among Nordic HCI Practitioners.
BCS HCI
Ida Bark, Asbjørn Følstad, Jan Gulliksen
2004 Misc conf
User involvement in e-government development projects.
NordiCHI
Asbjørn Følstad, Håvard D. Jørgensen, John Krogstie
2002 — conf
Basic User Requirements for Mobile Work Support Systems - Three Easy Steps.
ER (Workshops)
Asbjørn Følstad, Odd-Wiking Rahlff
2002 — conf
Medium preference and medium effects in person-person communication.
CHI Extended Abstracts
Trond Schliemann, Trude Asting, Asbjørn Følstad, Jan Heim