Anat Rafaeli

11 papers A 1C 1Journal 6Unranked 3
YearRankTypeTitle / Venue / Authors
2023 J jnl
Decision control and explanations in human-AI collaboration: Improving user perceptions and compliance.
Comput. Hum. Behav.
Monika Westphal, Michael Vössing, Gerhard Satzger, Galit B. Yom-Tov, Anat Rafaeli
2022 J jnl
Integrating emotional load into service operations.
Queueing Syst. Theory Appl.
Galit B. Yom-Tov, Anat Rafaeli
2021 J jnl
Do Customer Emotions Affect Agent Speed? An Empirical Study of Emotional Load in Online Customer Contact Centers.
Manuf. Serv. Oper. Manag.
Daniel Altman, Galit B. Yom-Tov, Marcelo Olivares, Shelly Ashtar, Anat Rafaeli
2019 — conf
Cognitive and Emotional Load Influence Response Time of Service Agents: A Large Scale Analysis of Chat Service Conversations.
HICSS
Anat Rafaeli, Daniel Altman, Galit B. Yom-Tov
2018 — conf
Customer Sentiment in Web-Based Service Interactions: Automated Analyses and New Insights.
WWW (Companion Volume)
Galit B. Yom-Tov, Shelly Ashtar, Daniel Altman, Michael Natapov, Neta Barkay, Monika Westphal, Anat Rafaeli
2016 — conf
Classifying Emotions in Customer Support Dialogues in Social Media.
SIGDIAL Conference
Jonathan Herzig, Guy Feigenblat, Michal Shmueli-Scheuer, David Konopnicki, Anat Rafaeli, Daniel Altman, David Spivak
2016 A conf
Predicting Customer Satisfaction in Customer Support Conversations in Social Media Using Affective Features.
UMAP
Jonathan Herzig, Guy Feigenblat, Michal Shmueli-Scheuer, David Konopnicki, Anat Rafaeli
2013 J jnl
From Project Management to Team Integration: Key Issues in the Management of the Human Resource in Projects.
Found. Trends Technol. Inf. Oper. Manag.
Shy Ravid, Avraham Shtub, Anat Rafaeli, Ella Glikson
2011 C conf
Governance Mechanisms in Global Development Environments.
ICGSE
Yael Dubinsky, Shy Ravid, Anat Rafaeli, Ronen Bar-Nahor
2008 J jnl
Logos and Initial Compliance: A Strong Case of Mindless Trust.
Organ. Sci.
Anat Rafaeli, Yael Sagy, Rellie Derfler-Rozin
2004 J jnl
Emotion as a Connection of Physical Artifacts and Organizations.
Organ. Sci.
Anat Rafaeli, Iris Vilnai-Yavetz