Amy R. Ward

54 papers A* 4C 1Misc 1Journal 44Unranked 4
YearRankTypeTitle / Venue / Authors
2026 A* conf
Enhancing Predictive Model Learning via Domain-Knowledge Augmented Latent Feature Mining.
AAAI
Bingxuan Li, Pengyi Shi, Amy R. Ward
2026 J jnl
The Dynamic and Endogenous Behavior of Re-Offense Risk: An Agent-Based Simulation Study of Treatment Allocation in Incarceration Diversion Programs.
CoRR
Chuwen Zhang, Pengyi Shi, Amy R. Ward
2025 J jnl
Behavior-Aware Queueing: The Finite-Buffer Setting with Many Strategic Servers.
Oper. Res.
Yueyang Zhong, Ragavendran Gopalakrishnan, Amy R. Ward
2025 J jnl
Learning to Schedule in Multiclass Many-Server Queues with Abandonment.
Oper. Res.
Yueyang Zhong, John R. Birge, Amy R. Ward
2025 J jnl
Matching Impatient and Heterogeneous Demand and Supply.
Oper. Res.
Angelos Aveklouris, Levi DeValve, Maximiliano Stock, Amy R. Ward
2024 J jnl
A fluid approximation for a matching model with general reneging distributions.
Queueing Syst. Theory Appl.
Angelos Aveklouris, Amber L. Puha, Amy R. Ward
2024 Misc conf
Closing the Service: Contrasting Activity-Based and Time-Based Systematic Closure Policies.
WSC
Antonio Castellanos, Andrew Daw, Amy R. Ward, Galit B. Yom-Tov
2024 A* conf
Combining Machine Learning and Queueing Theory for Data-Driven Incarceration-Diversion Program Management.
AAAI
Bingxuan Li, Antonio Castellanos, Pengyi Shi, Amy R. Ward
2024 J jnl
Latent Feature Mining for Predictive Model Enhancement with Large Language Models.
CoRR
Bingxuan Li, Pengyi Shi, Amy R. Ward
2024 J jnl
To Interfere or Not To Interfere: Information Revelation and Price-Setting Incentives in a Multiagent Learning Environment.
Oper. Res.
John R. Birge, Hongfan (Kevin) Chen, N. Bora Keskin, Amy R. Ward
2022 J jnl
Asymptotically optimal idling in the
Oper. Res. Lett.
Yueyang Zhong, Amy R. Ward, Amber L. Puha
2022 J jnl
Fluid Limits for Multiclass Many-Server Queues with General Reneging Distributions and Head-of-the-Line Scheduling.
Math. Oper. Res.
Amber L. Puha, Amy R. Ward
2022 C conf
Routing for Fairness and Efficiency in a Queueing Model with Reentry and Continuous Customer Classes.
ACC
Zhiqiang Zhang, Pengyi Shi, Amy R. Ward
2021 J jnl
Editorial.
Oper. Res. Lett.
Amy R. Ward
2021 J jnl
Impact of Task-Level Worker Specialization, Workload, and Product Personalization on Consumer Returns.
Manuf. Serv. Oper. Manag.
Hailong Cui, Sampath Rajagopalan, Amy R. Ward
2021 J jnl
Matching Impatient and Heterogeneous Demand and Supply.
CoRR
Angelos Aveklouris, Levi DeValve, Amy R. Ward, Xiaofan Wu
2021 J jnl
Stationary distribution convergence of the offered waiting processes in heavy traffic under general patience time scaling.
Queueing Syst. Theory Appl.
Chihoon Lee, Amy R. Ward, Heng-Qing Ye
2020 A* conf
Data-Driven Market-Making via Model-Free Learning.
IJCAI
Yueyang Zhong, YeeMan Bergstrom, Amy R. Ward
2020 J jnl
Predicting product return volume using machine learning methods.
Eur. J. Oper. Res.
Hailong Cui, Sampath Rajagopalan, Amy R. Ward
2020 J jnl
Stationary distribution convergence of the offered waiting processes for GI/GI/1+GI queues in heavy traffic.
Queueing Syst. Theory Appl.
Chihoon Lee, Amy R. Ward, Heng-Qing Ye
2019 J jnl
On the Control of Fork-Join Networks.
Math. Oper. Res.
Erhun Özkan, Amy R. Ward
2019 J jnl
Staffing, Routing, and Payment to Trade off Speed and Quality in Large Service Systems.
Oper. Res.
Dongyuan Zhan, Amy R. Ward
2018 J jnl
Dynamic Scheduling in a Many-Server, Multiclass System: The Role of Customer Impatience in Large Systems.
Manuf. Serv. Oper. Manag.
Jeunghyun Kim, Ramandeep S. Randhawa, Amy R. Ward
2018 J jnl
Special issue: In honour of Ward Whitt reaching 75.
Queueing Syst. Theory Appl.
Amy R. Ward, Guodong Pang
2018 J jnl
The M/M/1+M queue with a utility-maximizing server.
Oper. Res. Lett.
Dongyuan Zhan, Amy R. Ward
2016 J jnl
Routing and Staffing When Servers Are Strategic.
Oper. Res.
Ragavendran Gopalakrishnan, Sherwin Doroudi, Amy R. Ward, Adam Wierman
2015 J jnl
A queueing model with independent arrivals, and its fluid and diffusion limits.
Queueing Syst. Theory Appl.
Harsha Honnappa, Rahul Jain, Amy R. Ward
2014 — conf
Mean field limits by population acceleration.
CDC
Harsha Honnappa, Rahul Jain, Amy R. Ward
2014 J jnl
On Transitory Queueing.
CoRR
Harsha Honnappa, Rahul Jain, Amy R. Ward
2014 J jnl
Optimal pricing and capacity sizing for the GI/GI/1 queue.
Oper. Res. Lett.
Chihoon Lee, Amy R. Ward
2014 J jnl
Routing and Staffing when Servers are Strategic.
CoRR
Ragavendran Gopalakrishnan, Sherwin Doroudi, Amy R. Ward, Adam Wierman
2014 A* conf
Routing and staffing when servers are strategic.
EC
Ragavendran Gopalakrishnan, Sherwin Doroudi, Amy R. Ward, Adam Wierman
2014 J jnl
Threshold Routing to Trade Off Waiting and Call Resolution in Call Centers.
Manuf. Serv. Oper. Manag.
Dongyuan Zhan, Amy R. Ward
2013 J jnl
Blind Fair Routing in Large-Scale Service Systems with Heterogeneous Customers and Servers.
Oper. Res.
Amy R. Ward, Mor Armony
2013 J jnl
Dynamic Scheduling of a Two-Server Parallel Server System with Complete Resource Pooling and Reneging in Heavy Traffic: Asymptotic Optimality of a Two-Threshold Policy.
Math. Oper. Res.
Samim Ghamami, Amy R. Ward
2013 J jnl
Dynamic scheduling of a GI/GI/1+GI queue with multiple customer classes.
Queueing Syst. Theory Appl.
Jeunghyun Kim, Amy R. Ward
2013 J jnl
On the Generalized Drift Skorokhod Problem in One Dimension.
J. Appl. Probab.
Josh Reed, Amy R. Ward, Dongyuan Zhan
2012 — conf
A new transitory queueing model and its process limits.
VALUETOOLS
Harsha Honnappa, Rahul Jain, Amy R. Ward
2012 — conf
The A(i)/GI/l Queue: A new model of transitory queueing.
Allerton Conference
Harsha Honnappa, Rahul Jain, Amy R. Ward
2012 J jnl
Δ(i)/GI/1: A New Queueing Model For Transitory Queueing Systems
CoRR
Harsha Honnappa, Rahul Jain, Amy R. Ward
2010 J jnl
Admission control for a multi-server queue with abandonment.
Queueing Syst. Theory Appl.
Yasar Levent Koçaga, Amy R. Ward
2010 J jnl
Fair Dynamic Routing in Large-Scale Heterogeneous-Server Systems.
Oper. Res.
Mor Armony, Amy R. Ward
2009 — conf
A Network Design Problem.
Models and Algorithms for Optimization in Logistics
Anton J. Kleywegt, Jinpyo Lee, Amy R. Ward
2009 J jnl
Managing Service Systems with an Offline Waiting Option and Customer Abandonment.
Manuf. Serv. Oper. Manag.
Vasiliki Kostami, Amy R. Ward
2008 J jnl
Approximating the GI/GI/1+GI Queue with a Nonlinear Drift Diffusion: Hazard Rate Scaling in Heavy Traffic.
Math. Oper. Res.
Josh E. Reed, Amy R. Ward
2008 J jnl
Asymptotically Optimal Admission Control of a Queue with Impatient Customers.
Math. Oper. Res.
Amy R. Ward, Sunil Kumar
2008 J jnl
Optimal control of a high-volume assemble-to-order system with maximum leadtime quotation and expediting.
Queueing Syst. Theory Appl.
Erica L. Plambeck, Amy R. Ward
2007 J jnl
Note: A Separation Principle for a Class of Assemble-to-Order Systems with Expediting.
Oper. Res.
Erica L. Plambeck, Amy R. Ward
2006 J jnl
Optimal Control of a High-Volume Assemble-to-Order System.
Math. Oper. Res.
Erica L. Plambeck, Amy R. Ward
2005 J jnl
A Diffusion Approximation for a GI/GI/1 Queue with Balking or Reneging.
Queueing Syst. Theory Appl.
Amy R. Ward, Peter W. Glynn
2003 J jnl
A Diffusion Approximation for a Markovian Queue with Reneging.
Queueing Syst. Theory Appl.
Amy R. Ward, Peter W. Glynn
2003 J jnl
Properties of the Reflected Ornstein-Uhlenbeck Process.
Queueing Syst. Theory Appl.
Amy R. Ward, Peter W. Glynn
2002 J jnl
Critical Thresholds for Dynamic Routing in Queueing Networks.
Queueing Syst. Theory Appl.
Yih-Choung Teh, Amy R. Ward
1998 J jnl
Internet service performance failure detection.
SIGMETRICS Perform. Evaluation Rev.
Amy R. Ward, Peter W. Glynn, Kathy J. Richardson