Aileen Cater-Steel

76 papers B 1C 8Misc 1Journal 29Unranked 37
YearRankTypeTitle / Venue / Authors
2021 J jnl
An Empirical Assessment of the Relationship Between Information Intensity and IT Leaders' Role and Structural Power.
J. Glob. Inf. Manag.
Moyassar Zuhair Al-Taie, Mohamed Abdalla Nour, Aileen Cater-Steel
2021 J jnl
Factors affecting e-government adoption in Liberia: A practitioner perspective.
Electron. J. Inf. Syst. Dev. Ctries.
Ransford Mensah, Aileen Cater-Steel, Mark Toleman
2020 — conf
A Framework for Selection of Processes to Virtualize in e-Government: A Case Study of Liberia.
PACIS
Ransford Mensah, Aileen Cater-Steel, Mark Toleman
2020 J jnl
Development and evaluation of a software-mediated process assessment method for IT service management.
Inf. Manag.
Anup Shrestha, Aileen Cater-Steel, Mark Toleman, Suren Behari, Mohammad Mehdi Rajaeian
2020 — conf
Towards a Shared Services Model to support e-Government implementation in Developing Countries: Findings from Liberia.
ACIS
Ransford Mensah, Aileen Cater-Steel, Mark Toleman
2019 J jnl
Design Science Research in Doctoral Projects: An Analysis of Australian Theses.
J. Assoc. Inf. Syst.
Aileen Cater-Steel, Mark Toleman, Mohammad Mehdi Rajaeian
2019 J jnl
Effective organisational change to achieve successful ITIL implementation.
J. Enterp. Inf. Manag.
Malcolm Blumberg, Aileen Cater-Steel, Mohammad Mehdi Rajaeian, Jeffrey Soar
2018 J jnl
An Empirical Assessment of the CIO Role Expectations Instrument Using PLS Path Modelling.
Commun. Assoc. Inf. Syst.
Moyassar Zuhair Al-Taie, Michael Lane, Aileen Cater-Steel
2018 J jnl
Benefits and relevance of International Standards in a design science research project for process assessments.
Comput. Stand. Interfaces
Anup Shrestha, Aileen Cater-Steel, Mark Toleman, Terry Rout
2018 — conf
IT Service Management Knowledge Ecosystem - Literature Review and a Conceptual Model.
ACIS
Muralidharan Ramakrishnan, Anup Shrestha, Aileen Cater-Steel, Jeffrey Soar
2017 J jnl
A systematic literature review and critical assessment of model-driven decision support for IT outsourcing.
Decis. Support Syst.
Mohammad Mehdi Rajaeian, Aileen Cater-Steel, Michael Lane
2017 — conf
An Analysis of Design Science Research Adoption in Doctoral Projects in Australia.
ACIS
Aileen Cater-Steel, Mark Toleman, Mohammad Mehdi Rajaeian
2017 — conf
Failed IT projects: is poor IT governance to blame?
ACIS
Mehdi Asgarkhani, Aileen Cater-Steel, Mark Toleman, Mustafa A. Ally
2017 C conf
The Role of International Standards to Corroborate Artefact Development and Evaluation: Experiences from a Design Science Research Project in Process Assessment.
SPICE
Anup Shrestha, Aileen Cater-Steel, Mark Toleman, Terry Rout
2017 — conf
The Role of National Culture in the Strategic Use of and Investment in ICT: A Comparative Study of Japanese and Australian Organisations.
ACIS
Craig Baty, Michael Lane, Aileen Cater-Steel, Mustafa A. Ally
2017 — conf
The perceived public value of social media in Queensland local Councils.
ACIS
Ahmed Attiya, Aileen Cater-Steel, Jeffrey Soar, Shahab Abdulla
2017 — conf
The phenomenon of P3 community for IT support: a crowd-support case study.
CONF-IRM
Aileen Cater-Steel, Mohammad Mehdi Rajaeian, Mark Toleman, Duncan Troup
2016 J jnl
Decision support systems for IT service management.
Int. J. Inf. Decis. Sci.
Aileen Cater-Steel, Raul Valverde, Anup Shrestha, Mark Toleman
2016 J jnl
Determinants of perceived usefulness of e-learning systems.
Comput. Hum. Behav.
Ahmed Younis Alsabawy, Aileen Cater-Steel, Jeffrey Soar
2016 — conf
Do they read your research? An investigation of practitioners' use of IT outsourcing and cloud sourcing research.
ACIS
Mohammad Mehdi Rajaeian, Aileen Cater-Steel, Michael Lane
2016 J jnl
IT outsourcing decision factors in research and practice: a case study.
CoRR
Mohammad Mehdi Rajaeian, Aileen Cater-Steel, Michael Lane
2016 J jnl
Innovative decision support for IT service management.
J. Decis. Syst.
Anup Shrestha, Aileen Cater-Steel, Mark Toleman
2016 C conf
The Issue of Reliability in Software Mediated Process Assessments.
SPICE
Anup Shrestha, Aileen Cater-Steel, Mark A. Toleman, Terry Rout, Suren Behari
2016 J jnl
Virtualising Process Assessments to Facilitate Continual Service Improvement in IT Service Management.
CoRR
Anup Shrestha, Aileen Cater-Steel, Mark A. Toleman
2015 C conf
Evaluation of Software Mediated Process Assessments for IT Service Management.
SPICE
Anup Shrestha, Aileen Cater-Steel, Mark Toleman, Terry Rout
2015 — conf
Virtualising Process Assessments to Facilitate Continual Service Improvement in IT Service Management.
ACIS
Anup Shrestha, Aileen Cater-Steel, Mark Toleman
2014 Misc conf
A Cynefin Based Approach to Process Model Tailoring and Goal Alignment.
QUATIC
Marion Lepmets, Rory V. O'Connor, Aileen Cater-Steel, Antoni Lluís Mesquida, Tom McBride
2014 — conf
Building a Software Tool for Transparent and Efficient Process Assessments in IT Service Management.
DESRIST
Anup Shrestha, Aileen Cater-Steel, Mark Toleman, Wui-Gee Tan
2014 J jnl
IT Service Management: A Cross-national Study of ITIL Adoption.
Commun. Assoc. Inf. Syst.
Mauricio Marrone, Francis Gacenga, Aileen Cater-Steel, Lutz M. Kolbe
2014 J jnl
Measuring IT service quality: evaluation of IT service quality measurement framework in industry.
J. Serv. Sci. Res.
Aileen Cater-Steel, Marion Lepmets
2014 — conf
Software-Mediated Process Assessment for IT Service Capability Management.
ECIS
Anup Shrestha, Aileen Cater-Steel, Wui-Gee Tan, Mark Toleman
2014 J jnl
The Relationship Between Organisational Strategic IT Vision and CIO Roles: One Size Does Not Fit All.
Australas. J. Inf. Syst.
Moyassar Zuhair Al-Taie, Michael Lane, Aileen Cater-Steel
2014 C conf
Towards Transparent and Efficient Process Assessments for IT Service Management.
SPICE
Anup Shrestha, Aileen Cater-Steel, Mark A. Toleman, Terry Rout
2013 — conf
A Decision Support Tool to Define Scope in IT Service Management Process Assessment and Improvement.
DESRIST
Anup Shrestha, Aileen Cater-Steel, Mark Toleman, Wui-Gee Tan
2013 B conf
A Tool for IT Service Management Process Assessment for Process Improvement.
PROFES
Anup Shrestha, Aileen Cater-Steel, Wui-Gee Tan, Mark Toleman, Terry Rout
2013 C conf
Exploring the Impact of IT Service Management Process Improvement Initiatives: A Case Study Approach.
SPICE
Marko Jäntti, Terry Rout, Lian Wen, Sanna Heikkinen, Aileen Cater-Steel
2013 J jnl
IT infrastructure services as a requirement for e-learning system success.
Comput. Educ.
Ahmed Younis Alsabawy, Aileen Cater-Steel, Jeffrey Soar
2013 C conf
Software-Mediated Process Assessment in IT Service Management.
SPICE
Aileen Cater-Steel, Wui-Gee Tan, Mark A. Toleman, Terry Rout, Anup Shrestha
2013 — conf
The CIO Role Expectations Instrument: Validation and Model Testing.
ACIS
Moyassar Zuhair Al-Taie, Michael Lane, Aileen Cater-Steel
2012 — conf
A model to select processes for IT service management improvement.
ACIS
Anup Shrestha, Aileen Cater-Steel, Mark Toleman, Wui-Gee Tan
2012 J jnl
Extending the IT service quality measurement framework through a systematic literature review.
J. Serv. Sci. Res.
Marion Lepmets, Aileen Cater-Steel, Francis Gacenga, Eric Ras
2012 — conf
Identifying the Determinants of E-learning Service Delivery Quality.
ACIS
Ahmed Younis Alsabawy, Aileen Cater-Steel, Jeffrey Soar
2011 J jnl
A method for comparing traditional and component-based models in information systems re-engineering.
Inf. Syst. E Bus. Manag.
Raul Valverde, Mark Toleman, Aileen Cater-Steel
2011 — conf
IT Service Management In The Academic Curriculum: Comparing An Australian And German Experience.
PACIS
Aileen Cater-Steel, Rüdiger Zarnekow, Jochen Wulf
2011 C conf
IT Service Management: Towards a Contingency Theory of Performance Measurement.
ICIS
Francis Gacenga, Aileen Cater-Steel, Wui-Gee Tan, Mark Toleman
2011 — conf
Measuring E-Learning System Success (Research In Progress).
PACIS
Ahmed Younis Alsabawy, Aileen Cater-Steel, Jeffrey Soar
2011 — conf
Performance Measurement Of IT Service Management: A Case Study Of An Australian University (Research In Progress).
PACIS
Francis Gacenga, Aileen Cater-Steel
2011 — conf
Towards A Framework And Contingency Theory For Performance Measurement: A Mixed-Method Approach.
PACIS
Francis Gacenga, Aileen Cater-Steel, Wui-Gee Tan
2010 J jnl
The Role of IT Service Management in Green IT.
Australas. J. Inf. Syst.
Aileen Cater-Steel, Wui-Gee Tan
2009 — conf
Do Rumours Contribute To Knowledge Management - And Will We Ever Know?
MCIS
Martyn Brown, Aileen Cater-Steel
2009 J jnl
From the Special Issue Editor: Introduction to Special Issue on ICT Governance, Strategic Alignment and Service Management.
Inf. Syst. Manag.
Aileen Cater-Steel
2009 J jnl
IT Service Departments Struggle to Adopt a Service-Oriented Philosophy.
Int. J. Inf. Syst. Serv. Sect.
Aileen Cater-Steel
2009 J jnl
Implementing it Service Management: A Case Study Focussing on Critical Success Factors.
J. Comput. Inf. Syst.
Wui-Gee Tan, Aileen Cater-Steel, Mark Toleman
2009 — conf
Important Themes in Postgraduate Research Supervision and Examination for Communities of Practice.
ACIS
Judith Symonds, Aileen Cater-Steel
2009 J jnl
Justifications, Strategies, and Critical Success Factors in Successful ITIL Implementations in U.S. and Australian Companies: An Exploratory Study.
Inf. Syst. Manag.
Carol Pollard, Aileen Cater-Steel
2009 — conf
Using Institutionalism as a Lens to Examine ITIL Adoption and Diffusion.
ACIS
Aileen Cater-Steel, Wui-Gee Tan, Mark Toleman
2007 — conf
A Web Site Sophistication Model Based on Value-Added Technology Solutions and Services.
ACIS
Mustafa Ally, Aileen Cater-Steel, Mark Toleman
2007 J jnl
Education for IT Service Management Standards.
Int. J. IT Stand. Stand. Res.
Aileen Cater-Steel, Mark Toleman
2007 — conf
IT Service Management Improvement - Actor Network Perspective.
ECIS
Aileen Cater-Steel, Neil McBride
2007 — conf
Implementing Centralised IT Service Management: Drawing Lessons from the Public Sector.
ACIS
Wui-Gee Tan, Aileen Cater-Steel, Mark Toleman, Rachel Seaniger
2007 — conf
SME Adoption of e-Commerce in the Central Okanagan Region of Canada.
ACIS
Lynn Sparling, Mark Toleman, Aileen Cater-Steel
2007 — conf
The Role of Universities in IT Service Management Education.
PACIS
Aileen Cater-Steel, Mark Toleman
2006 — conf
Challenge of adopting multiple process improvement frameworks.
ECIS
Aileen Cater-Steel, Wui-Gee Tan, Mark Toleman
2006 — conf
Factors Influencing the Decisions of SMEs to Purchase Software Package Upgrades.
ACIS
Dave Roberts, Aileen Cater-Steel, Mark Toleman
2006 J jnl
Process improvement for small firms: An evaluation of the RAPID assessment-based method.
Inf. Softw. Technol.
Aileen Cater-Steel, Mark A. Toleman, Terry Rout
2006 — conf
Short and Long-term Impacts of SPI in Small Software Firms.
ACIS
Aileen Cater-Steel, Mark Toleman
2006 — conf
Transforming IT Service Management - the ITIL Impact.
ACIS
Aileen Cater-Steel, Mark Toleman, Wui-Gee Tan
2005 — conf
Addressing the challenges of replications of surveys in software engineering research.
ISESE
Aileen Cater-Steel, Mark Toleman, Terry Rout
2004 — conf
Low-rigour, Rapid Software Process Assessments for Small Software Development Firms.
Australian Software Engineering Conference
Aileen Cater-Steel
2004 J jnl
Steps to Internet Adoption Success: a study of four small regional organisations.
Australas. J. Inf. Syst.
Aileen Cater-Steel, Shelly Grist
2002 J jnl
Propeller Heads - Handle with Care: Improving the IT-Business Relationship through Cultural Awareness.
Electron. J. Inf. Syst. Dev. Ctries.
Sandra Cormack, Aileen Cater-Steel, Jeretta Horn Nord, G. Daryl Nord
2001 — conf
Process Improvement in Four Small Software Companies.
Australian Software Engineering Conference
Aileen Cater-Steel
2001 — conf
Resolving the Troubled IT-Business Relationship from a Cultural Perspective.
ACIS
Sandra Cormack, Aileen Cater-Steel, Jeretta Horn Nord, G. Daryl Nord
2000 — conf
COTS Developers Lead Best Practice Adoption.
Australian Software Engineering Conference
Aileen Cater-Steel
1997 C conf
Quality assurance certification: adoption by Australian software developers and its association with capability maturity.
APSEC
Aileen Cater-Steel, Edmond P. Fitzgerald
1995 J jnl
Champagne Training on a Beer Budget.
Commun. ACM
Edmond P. Fitzgerald, Aileen Cater-Steel