Abdul Hafaz Ngah

11 papers Journal 11
YearRankTypeTitle / Venue / Authors
2026 J jnl
Unlocking the precursors of customer service experience using artificial intelligence-driven chatbot: calibration of gratification theory and expectation confirmation model.
J. Enterp. Inf. Manag.
Samar Rahi, Abdul Hafaz Ngah, Firas Alnasr, Mahmoud Alghizzawi, Rizwana Rasheed, Aamir Rashid
2025 J jnl
Examining consumer behaviour towards continuance use of mobile shopping apps with the integration of expectation confirmation theory and flow theory.
Int. J. Bus. Inf. Syst.
Samar Rahi, Mahmoud Alghizzawi, Mehwish Ishtiaq, Abdul Hafaz Ngah, Ahmed Muneeb Mehta
2025 J jnl
Examining the impact of artificial intelligence capability on dynamic capabilities, organizational creativity and organization performance in public organizations.
J. Syst. Inf. Technol.
Hamad Mohamed Almheiri, Syed Zamberi Ahmad, Khalizani Khalid, Abdul Hafaz Ngah
2025 J jnl
Flying to your home yard: the mediation and moderation model of the intention to employ drones for last-mile delivery.
Kybernetes
Abdul Hafaz Ngah, Ramayah Thurasamy, Samar Rahi, Nurul Izni Kamalrulzaman, Aamir Rashid, Fei Long
2025 J jnl
Sequential mediator and moderator model of intention for the implementation of chatbots in Malaysian government agencies.
J. Decis. Syst.
Ramizatunnisah Jais, Abdul Hafaz Ngah
2024 J jnl
Understanding consumer behavior toward adoption of e-wallet with the moderating role of pandemic risk: an integrative perspective.
Kybernetes
Samar Rahi, Mahmoud Alghizzawi, Abdul Hafaz Ngah
2024 J jnl
Unravelling the continue of subscribing Spotify Premium among university students: the extended UTAUT 2 model.
Int. J. Bus. Inf. Syst.
Muhammad Syafiq Mat Suhod, Abdul Hafaz Ngah, Samar Rahi
2023 J jnl
A paradigm of blockchain and supply chain performance: a mediated model using structural equation modeling.
Kybernetes
Aamir Rashid, Syed Baber Ali, Rizwana Rasheed, Noor Aina Amirah, Abdul Hafaz Ngah
2023 J jnl
Influence of electronic word of mouth on purchase intention of mobile phones through information quality: empirical evidence from Pakistan.
Int. J. Bus. Inf. Syst.
Abdul Majeed, Samr Rahi, Shrafat Ali Sair, Abdul Hafaz Ngah
2022 J jnl
The sequential mediation model of students' willingness to continue online learning during the COVID-19 pandemic.
Res. Pract. Technol. Enhanc. Learn.
Abdul Hafaz Ngah, Nurul Izni Kamalrulzaman, Mohamad Firdaus Halimi Mohamad, Rosyati Abdul Rashid, Nor Omaima Harun, Nur Asma Ariffin, Noor Azuan Abu Osman
2020 J jnl
Factors propelling the adoption of internet banking: the role of e-customer service, website design, brand image and customer satisfaction.
Int. J. Bus. Inf. Syst.
Samar Rahi, Mazuri Abd. Ghani, Abdul Hafaz Ngah